Join a Leading Global Professional Services Company to support a major government department by providing application support for business-critical systems. You’ll address root causes and ensure the swift restoration of services.

Key Responsibilities:

• Collaborate with cross-functional teams to diagnose and resolve application issues.
• Perform root cause analysis and implement corrective actions to prevent recurrence.
• Develop and maintain detailed technical documentation.
• Analyse system performance and recommend enhancements for optimisation.
• Participate in a 24/7 on-call rotation to provide round-the-clock support.
• Identify and implement process improvements and automation opportunities.
• Monitor the performance of applications, infrastructure, and associated data services using available tools, integrating these into dashboards for service performance monitoring.
• Act as a subject matter expert for supported applications.
• Adhere to IT delivery standards, procedures, and runbooks.
• Engage in continuous improvement initiatives.
• Manage release and deployment processes.

Required Skills and Experience:

Proficiency in integration technologies within one or more of the following technical stacks:

• Java, J2EE technologies, Greenplum Database, PostgreSQL
• IBM MQ, IBM App Connect Enterprise, IBM WBI Message Broker
• Siebel operational support and CRM COTS product support

How to Apply:

Ready to take the next step? Apply now to secure your interview or contact Samantha Hogan on 9236 7786 for a confidential discussion.

Talent International

We are excited to be working with a major Queensland state government department seeking an Infrastructure Deployment Officer.

This role will be part of a contractor BAU team (1 x Depolyment Officer, 1 x Automation Test and 1 x Scrum Master) facilitating delivery of priority ICT initiatives for agency.

The Software Development Group (SDG) is responsible for the maintenance of the majority of bespoke software systems within the organisational portfolio. SDG support a wide variety of integration systems and web applications for each of our partner agencies.

Scope of Position

The key deliverables of this initiative include:

• Replacement of aging physical servers hosting Virtual Machines (eg ‘ESX hosts’).
• Replacement of physical critical servers such as the (CCM) servers located at the major comms center.
• Operating System upgrade of all servers from Windows Server 2012 to Windows Server 2019 (where possible) or alternatively Windows Server 2016.
• Upgrade of the Oracle database management system from the current version 11gR2 to a new version such as 19c.
• Replacement of the current physical Oracle servers with new physical servers or migration to virtual servers hosted on new physical infrastructure.

Key accountabilities & skills set

• Deploy and configure software application changes for supported computer systems and investigate, analyse and resolve system issues that occur in lower and production environments when required.
• Provide high-level technical advice and guidance, planning and coordination assistance to projects, vendors and other business units for software application changes for supported computer systems.
• Maintain software configuration items for supported computer systems in a configuration management database.
• Contribute to automation and assist with process improvement initiatives.
• Provide technical leadership and mentoring for ICT professionals and assist with cross-skilling and knowledge sharing initiatives.
• Develop and maintain deployment procedures for supported computer systems.
• Demonstrated experience and competency in a range of technical disciplines as specified below would be considered an advantage for this position.

Experience in one or more of the below:

• Monolithic Application Packaging or Deployment
• Process Automation
• Database Administration

Familiarity with one or more of the below:

• Microsoft Windows Server administration
• Windows scripting (PowerShell)
• Microsoft Active Directory
• Mirosoft IIS
• Azure DevOps

Experience or familiarity with one or more of the below:

• Programming languages (e.g. Python, C#)
• BuildMaster
• Automated toolchains and pipelines
• Docker Containers
• Kubernetes Orchestration
• Azure DevOps Pipelines

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• Initial contract until end of December
• CBD Location – Government Department
• Onsite desktop support

The purpose of this role is to provide desktop support for internal users for this Government Department including end user device set up, monitoring and support.

You will be responsible for:

• Service call management, support via face to face, telephone and remote assistance
• Maintaining and delivering user training on end user devices and functionality
• Setup of monitors and docking stations
• Resolving issues with desk setups (monitors/docking stations)
• Provide level 2 and 3 desktop and server support
• Stock co-ordination for end user devices

You will have:

• 4+ years Desktop Support experience in an enterprise environment
• Strong experience working and supporting a Microsoft Windows environment
• Knowledge and experience working in an ITIL environment;
• Strong verbal and written communication skills
• Experience with administration tasks

What’s in it for you:

• Initial contract until end of December
• CBD Location – Government Department
• Onsite desktop support

Please apply today to secure an interview or call Sarah Jordan on 9236 7765.