The role will:
* Provide support by receiving, logging, resolving and escalating service requests and incidents in a fast and efficient manner following established policies, procedures, and standards. Ensure issues are escalated to the relevant Digital Platforms as required.
* Analyse and resolve requests to maximise resolution at point of call, otherwise allocate requests based on resolver group availability and escalate as appropriate.
* Promptly and accurately allocate calls and manage que’s as appropriate and act as a Subject Matter Expert for resolution and management of incidents and or service requests and ensuring issues are escalated to for resolution.
* Provide meaningful, relevant, timely and accurate updates to call logging system including identifying the urgency and impact of request and adhering to set processes. and investigating issues in systems and services and assist with the implementation of agreed remedies and preventative measures, including providing critical stakeholder communications.

Criteria:

– Completed a Microsoft or CompTIA Certification, or have demonstrated experience in Information Technology, or related disciplines
– Demonstrated experience in working in an IT Support Function and providing subject matter expertise
– Knowledge of Service Desk system and IT Tools.
– Demonstrated knowledge and experience in resolving problems with PC systems, peripherals, desktop operating systems and common desktop application products such as MS Office, Internet Explorer and email and/or experience with deployment and configuration scripts on a Microsoft platform and with deploying software installation packages using scripts and packaging tools.

Please note this role is based in Mackay with 2 days work from home.

• Major resource company with high paced, vibrant work environment
• Hybrid Working Environment

Join a leading resource company in Perth, WA, and become an integral part of a dynamic IT team. We are seeking a Level 2 IT Support Engineer to provide high-level support for critical business systems and infrastructure, ensuring seamless operations and minimal downtime.

Key Responsibilities:

• Provide Level 2 technical support to resolve complex IT issues in a timely manner
• Troubleshoot and diagnose hardware, software, and network-related issues
• Manage and resolve escalations from Level 1 support and liaise with third-party vendors when necessary
• Perform system monitoring, maintenance, and backup tasks to ensure high availability
• Support end-users in various locations, both on-site and remotely
• Ensure compliance with security protocols and IT best practices
• Document and update troubleshooting processes and technical knowledge base
• Assist with the deployment of new hardware, software, and system upgrades
• Work collaboratively with cross-functional teams to implement IT solutions
• Participate in IT projects and contribute to continuous improvement initiatives

Key Qualifications and Experience:

• Minimum 3+ years of experience in Level 2 IT support or similar roles
• Strong knowledge of Windows and macOS operating systems
• Proficiency in troubleshooting network protocols (TCP/IP, DNS, DHCP) and hardware (routers, switches)
• Experience with Active Directory, Office 365, and remote access tools
• Familiarity with ITIL frameworks and incident management
• Excellent communication and problem-solving skills
• Ability to work independently and manage multiple priorities
• Experience in the resource/mining sector is a plus, but not essential

What We Offer:

• Competitive hourly rate based on experience
• Opportunity to work with a leading resource company
• Collaborative and supportive team environment
• Potential for contract extension based on performance

In the first instance please email your resume through the link below and if you have any further questions please do not hesitate to contact Kelly Williams on 0409 005 286.

For a full list of vacancies please visit www.talentinternational.com

• Application Support – HR System (Defence Industry)

  Location: Melbourne, Sydney, Canberra

  Join our team as an Application Support Specialist, providing crucial support for an HR system within Defence Australia. In this role, you will manage and resolve tickets, ensuring smooth system operation and user satisfaction.

  Key Responsibilities:

  • Respond to and resolve support tickets related to the HR system.
  • Troubleshoot issues, escalate when necessary, and follow up with users.
  • Maintain system performance and address any technical problems.
  • Collaborate with internal teams to ensure the system meets business needs.

  Requirements:

  • Experience with ERP systems or databases.
  • Strong problem-solving skills and attention to detail.
  • Must hold an active security clearance (essential).
  • Prior experience in application support or similar roles is a plus.

  Locations: Melbourne, Sydney, or Canberra

  If you’re passionate about providing top-tier support and have the required clearance, apply now to be part of a dynamic and important team!

  Apply now or email Luther Borgas at luther.borgas@talentinternational.com

Application Packager
Adelaide Based Position
Initial Contract till December 2025 + Possible Extensions

Candidates with Valid Australian visa will be considered for this position , the client does not provide visa sponsorship.

One of our clients is looking for an Applications Packager to work on large and complex end user services environment.
This includes configuring MCEM, software applications, standard operating environments (SOE) and virtual desktop environments (Citrix) and maintaining operational services.

Skills required:

• Support for Windows, Apple, Linux and virtual desktop platforms including servers and virtual desktop environments.
• Deliver MECM application and device packaging services
• Experience with Microsoft Intune or JAMF platforms.
• Experience managing end user devices in large enterprise environment.
• Provide a high level of technical support necessary to ensure that a high standard of customer service is delivered and that all relevant service level agreements and timeframes are met within end user support services.

If you want to know more, click “APPLY” or you can reach Shilpa Sharma at shilpa.sharma@talentinternational.com

The role will:
* Provide support by receiving, logging, resolving and escalating service requests and incidents in a fast and efficient manner following established policies, procedures, and standards. Ensure issues are escalated to the relevant Digital Platforms as required.
* Analyse and resolve requests to maximise resolution at point of call, otherwise allocate requests based on resolver group availability and escalate as appropriate.
* Promptly and accurately allocate calls and manage que’s as appropriate and act as a Subject Matter Expert for resolution and management of incidents and or service requests and ensuring issues are escalated to for resolution.
* Provide meaningful, relevant, timely and accurate updates to call logging system including identifying the urgency and impact of request and adhering to set processes. and investigating issues in systems and services and assist with the implementation of agreed remedies and preventative measures, including providing critical stakeholder communications.

Criteria:

– Completed a Microsoft or CompTIA Certification, or have demonstrated experience in Information Technology, or related disciplines

– Demonstrated experience in working in an IT Support Function and providing subject matter expertise

– Knowledge of Service Desk system and IT Tools.

– Demonstrated knowledge and experience in resolving problems with PC systems, peripherals, desktop operating systems and common desktop application products such as MS Office, Internet Explorer and email and/or experience with deployment and configuration scripts on a Microsoft platform and with deploying software installation packages using scripts and packaging tools.

Please note this role is based in Rockhampton with 2 days work from home.