• Government Department – Contract until End of June
• Ballarat Location
• Level 1 IT Support

This position requires an experienced and customer focused Service Desk Analyst to be the first point of contact in a service desk environment.

Key Accountabilities

• Provide direct customer support via phone, email, instant messaging or any defined Service Centre communication method.
• Analyse incidents and service requests for correct prioritisation, classification and initial support requirements.
• Provide and maintain a strong customer focus and support services
• Provide support for applications, email and technology services

Skills & Competencies

• Minimum 12 months as a Service Desk Analyst
• Excellent customer service skills
• Experience supporting Microsoft Environment
• Good communication skills, both written and verbal, including a personable and professional phone manner
• Experience providing comprehensive first level support for tools and applications for Microsoft Office products

What’s in it for you:

• Government Agency
• Supportive Team Environment
• Contract until End of June

Express your interest to Jimmy Nguyen by clicking the ‘Apply Now’ button below or contact Jimmy Nguyen on jimmy.nguyen@talentinternational.com

Job Title: L2 Project Officer
Location: Williamtown, NSW
Clearance: NV1 clearance required (No applications will be considered without this clearance)

About the Role:

We are seeking a qualified L2 Project Officer to join a leading defense consultancy. This is a permanent position based onsite at RAAF Williamtown, working with the Air Warfare SPO team. The role involves managing complex projects, ensuring they are delivered on time, within budget, and meet all required specifications.

Key Responsibilities:

• Perform complex planning and execution to ensure projects are completed successfully, meeting deadlines, budgets, and requirements.
• Manage all aspects of the project, including scope, schedules, risks, budgets, and resources.
• Support the Capability Manager with project submissions and ensure alignment with the One Defence Capability System.
• Engage with key stakeholders, building strong working relationships to ensure effective project execution.
• Develop, update, and maintain project documentation (e.g., iPMP).
• Provide regular reporting on project progress and performance using management systems (e.g., PPRIP, SPMS).
• Identify and manage risks, issues, and opportunities as they arise during the project lifecycle.
• Offer guidance and mentorship to project/product team members.
• Ensure all activities are conducted in accordance with relevant project controls guidelines.
• Contribute to achieving project objectives and milestones, ensuring that projects stay within cost, schedule, and quality standards.

Required Qualifications & Experience:

• NV1 clearance is mandatory for this role. No applications will be considered without NV1 clearance.
• Proven experience in project coordination or management, preferably in the defense or aerospace sector.
• Strong understanding of project management methodologies and frameworks.
• Ability to work in a dynamic and complex defense environment.
• Excellent communication and stakeholder engagement skills.
• Ability to manage risks, issues, and budgets effectively.

If you meet the above requirements and have the necessary NV1 clearance, we would love to hear from you. This is a great opportunity to work in a high-impact role within the defense sector.