The Opportunity

Our client is a community focused Federal Government Agency. They have an exciting opportunity available for an APS5 Legal Operations Support Officer to join the Legal Practice & Capability in ensuring sound strategic and operational support to the Agency’s legal function for the Chief Counsel and General Counsel Divisions.

6-month initial hourly rate contract offering APS5 rates of $55.24 + Super. To be based out of clients Richmond or Geelong office in a hybrid (2 days WFH) work environment.

There is a 6 month further extension available for this role.

About the role

The APS5 Legal Practice and Capability will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve moderately complex to complex enquiries.

Responsibilities may include but are not limited to:

• Understanding and working within the NDIS and ART legislative frameworks, ensuring adherence with statutory timeframes.
• Engaging with key stakeholders, including the Tribunal, internal and external lawyers and case managers, achieving work area and Agency goals by providing administrative and other support.
• Researching and assessing business system information, creating ART case summaries or work area documents including draft responses for ART correspondence, complaints and FOI requests.
• Managing and completing administrative tasks in fast paced working environment.
• Contributing towards the continuous improvement of processes and procedural documents impacting the various functions within the team by providing feedback and suggestions.

Essential Criteria

• Australian Citizenship is a requirement to be eligible for this position
• Strong attention to detail
• Ability to produce work in a deadline driven environment
• Strong organizational and administrative abilities
• Methodical process driven work approach
• Critical thinking and problem-solving attitude
• Prior background with law highly desirable, i.e paralegal, legal administrator or a law degree

• Effective planning, scheduling, prioritisation, and time management skills

APPLY

Submit your resume, or for further information please contact Liam.Lasslett@talentinternational.com OR Samuel.Beckett@TalentInternational.com for more information!

The opportunity:
Our highly valued client is a federal government agency. They are seeking an EL1 Assistant Director, Strategy to support strategic decision-making, and provide strategic analysis and develop actionable insights for complex projects within disability/NDIS services, projects, and policy.

• Richmond or Geelong location plus hybrid work-from-home
• EL1 role offering $602.55 plus super per day
• 12 month initial contract with potential to extend

The role:
As an EL1 Assistant Director, Strategy, your duties will include:

• Gathering and developing structured insights and recommendations for strategic projects
• Developing fact based quantitative and qualitative analysis including modelling in Microsoft Excel
• Creating materials for senior internal and external stakeholders, including the Minister, Board and Executive Leadership Team to communicate perspectives, recommendations and implications for the Agency
• Presenting recommendations and facilitating discussions with a range of Agency stakeholders and senior leadership
• Developing action plans and ensuring stakeholder alignment to enable successful implementation
• Developing content to embed change, including authorship of policy papers and guidance materials
• Collaborating with and supporting business areas to structure problems, inform options and drive solutions and Agency-wide priorities

Skills and experience:
To succeed in this role you will need:

• Demonstrated experience in strategy and policy roles
• Experience within NDIS or disability sector, or experience in organisations with a similar mission
• Strong strategic analysis capabilities, including proficiency in using data and evidence to support strategic decision-making, including quantitative and qualitative analysis (e.g., data modelling, scenario planning)
• Experience in developing, reviewing, or implementing policy initiatives, ensuring alignment with organisational goals and external legislative/regulatory frameworks
• Ability to write clear, concise, and influential policy papers, guidance materials, and reports for senior stakeholders, including Ministers and Board members.
• Experience in identifying areas for improvement and implementing strategies that enhance efficiency and effectiveness
• Ability to lead, collaborate, and influence others across organisational boundaries to achieve common goals, demonstrating a collaborative and results-oriented approach
• A relevant degree or higher qualification in public policy, business, economics, or a related field is highly desirable
• Certification or formal training in project management methodologies (e.g., PRINCE2, Agile, etc.) would be advantageous

Please note that our client is a federal government department, and can only consider applications from candidates with Australian Citizenship.

Apply:
Submit your resume, or for further information please contact jarrodd.edwards@talentinternational.com

• APS5 Guidance Lead (Policy Officer) x 7
• Contract Term: Initial contract to 31 December 2025
• Deakin Office location with flexible working option available

About the Role:
The Service Guidance and Practice Branch is responsible for the design and delivery of guidance to operationalise policy, improvements and system enhancements, to support the Agency’s front line (National Delivery).

The branch develops operational guidelines and internal staff guidance about using our business system. This guidance enables front line staff to make consistent decisions when working with participants.

The branch also develops a range of material for participants and external stakeholders, such as the Would we Fund it Guide, letters, forms and factsheets.

Responsibilities of the role include but are not limited to:

• Researching, drafting and updating internal and external guidance with a participant focus that reflects the Agency’s policy positions and meets agency’s plain English and accessibility standards.
• Interpreting the policy and legislative environment the branch operates in, including understanding and translating the NDIS Act and NDIS Rules into Our Guidelines.
• Developing or updating guidance material in response to participant and external stakeholder feedback.
• Understanding the key stages of the participant pathway, specific participant cohorts and technical processes within SAP CRM and PACE business system requirements.
• Providing service delivery knowledge and advice about procedural guidance, practice implementation and operational matters as needed to support an improved participant experience.
• Contributing to continuous improvement, maintaining best practice and innovation in the branch.
• Managing multiple priorities while maintaining high work standards, governance protocols and accuracy, meeting defined timeframes and performing other duties as requested.

Skills and Experience
Key skills required for the role

• Excellent communication skills and ability to work collaboratively with internal and external stakeholders and represent the work area in relation to guidance development.
• Ability to interpret and draft policy and procedural information into clear and easy to understand guidance material.
• Ability to write documents in Plain English
• Ability to develop and update documents to include the process steps for our Customer Records Management System
• Ability to manage multiple priorities while maintaining high work standards and accuracy, meeting defined timeframes and performing other duties as requested.
• Ability to work under limited direction, guided by policies, accepted standards and precedents.
• Understanding of the NDIS and the NDIS Act 2013

Desirable skills to have for the role

• Experience working in Confluence platform and JIRA project management tool
• Comfortable with new ways of thinking about accessibility and enthusiasm for accessible design and development will be highly regarded
• Understand how to develop Plain English resources within the government style guide parameters
• Work well within a geographically dispersed and online team environment
• Well-developed and demonstrable critical thinking and problem-solving skills.

Eligibility/Other Requirements: The successful candidate will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

How to Apply:
To apply for this opportunity, please submit your application to Connie at Talent International by clicking the “APPLY NOW” button. Alternatively, you can contact Connie on 02 6129 6318 for further information.

• APS6 Guidance Lead (Policy Officer) x 5
• Contract Term: Initial contract to 31 December 2025
• Deakin Office location with flexible working option available

About the Role:
The Service Guidance and Practice Branch is responsible for the design and delivery of guidance to operationalise policy, improvements and system enhancements, to support the Agency’s front line (National Delivery).

The branch develops operational guidelines and internal staff guidance about using our business system. This guidance enables front line staff to make consistent decisions when working with participants.

The branch also develops a range of material for participants and external stakeholders, such as the Would we Fund it Guide, letters, forms and factsheets.

Responsibilities of the role include but are not limited to:

• Leading the development and updating of internal and external guidance with a participant focus that reflects the Agency’s policy positions and meets our plain English and accessibility standards.
• Listening and responding to feedback from participants and disability peak bodies to ensure the participant is at the centre of all Agency’s guidance.
• Understanding of the key stages of the participant pathway, specific participant cohorts and technical processes within SAP CRM and PACE business system requirements.
• Analysing supporting data and systems to develop internal and external guidance that reflects the Agency’s policy positions and best practice.
• Initiating, establishing, and maintaining strong relationships with key internal and external stakeholders.
• Representing the branch as a guidance subject matter expert in multi-disciplinary teams and providing guidance expertise and advice for the delivery of requests from the Agency’s executive, Board, Minister and other Australian Government Departments in a timely manner.
• Supporting continuous improvement for all branch deliverables, including maintaining best practice and identifying and implementing innovations.
• Managing multiple priorities while maintaining high work standards, governance protocols and accuracy, meeting defined timeframes and performing other duties as requested.

Skills and Experience
Key skills required for the role

• Experience in writing clear, easy to understand resources
• Ability to translate complex information into plain English
• Initiating, establishing, and maintaining strong relationships with key stakeholders
• Research and gather information from diverse sources to ensure resources are evidence based
• Implements work plans, setting tasks and priorities while adjusting plans as required
• Managing multiple priorities while maintaining high work standards and accuracy, meeting defined timeframes and performing other duties as requested
• Identifies problems and works to resolve them
• Provide advice to the branch about opportunities for improvement
• Ability to work under limited direction, guided by policies, accepted standards and ways of working
• Is flexible and responds positively to changes in requirements and uncertainty
• Adopts a principled approach and adheres to the APS Values and Code of Conduct

Desirable skills to have for the role

• Experience working in a policy focused role
• Understanding of SAP, CRM and PACE systems
• High level attention to detail and accuracy

Eligibility/Other Requirements: The successful candidate will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

How to Apply:
To apply for this opportunity, please submit your application to Connie at Talent International by clicking the “APPLY NOW” button. Alternatively, you can contact Connie on 02 6129 6318 for further information.

• EL1 Assistant Director, Service Guidance & Practice x 4
• Contract Term: Initial contract to 31 December 2025
• Deakin Office location with flexible working option available

About the Role:
The Service Guidance and Practice Branch is responsible for the design and delivery of guidance to operationalise policy, improvements and system enhancements, to support the Agency’s front line (National Delivery).

The branch develops operational guidelines and internal staff guidance about using our business system. This guidance enables front line staff to make consistent decisions when working with participants.

The branch also develops a range of material for participants and external stakeholders, such as the Would we Fund it Guide, letters, forms and factsheets.

Responsibilities of the role include but are not limited to:

• Initiating, establishing and maintaining relationships with key stakeholders to develop collaborative guidance to support service delivery.
• Providing strategic advice about the key stages of the participant pathway, specific participant cohorts and technical processes within SAP CRM and PACE business system requirements.
• Providing support to drive business improvement in access and planning processes including expert advice to internal and external stakeholders.
• Raising awareness of critical issues to senior management through regular management reporting to senior NDIA management.
• Providing effective leadership to a small team of staff delivering Agency Guidelines, letters and knowledge articles.
• Prioritising completing priorities and provide advice to the Agency’s executive team about overall team capacity, scope of work and progress against key deliverables.
• Providing considered advice to multi-disciplinary teams and the Agency’s executive, Board, Minister and other Australian Government Departments in a timely manner.

Skills and Experience
Key skills required for the role

• Excellent communication skills,
• High attention to detail and the ability to resolve issues and manage risks across wide-ranging activities.
• The role manages a small team, providing leadership and managing workloads
• A positive contemporary attitude to people with disability along with a high level of understanding and knowledge of disability and its impact on individuals.
• Applying project management skills to coordinate and support Agency business areas to undertake effective resource development
• Provide strategic direction and establish priorities for the work area to meet operational requirements, ensuring that the teams have the necessary guidance for performing their roles
• Encourage different ideas, insights and opinions.
• Resolve issues and risks across wide-ranging activities of substantial depth involving significant detail.
• Provide leadership, planning, resource management, performance management and decision making for the team membership and assigned contractors working within the work area.

Desirable skills to have for the role

• Be organised, proactive, and able to handle a fast-paced work environment with competing priorities
• Strong interpersonal and communication skills, with an ability to influence team culture and lead by example
• Comfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded
• Understand how to develop Plain English resources within the government style guide

Eligibility/Other Requirements: The successful candidate will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

How to Apply:
To apply for this opportunity, please submit your application to Connie at Talent International by clicking the “APPLY NOW” button. Alternatively, you can contact Connie on 02 6129 6318 for further information.

• EL2 Director, Service Guidance & Practice
• Contract Term: Initial contract to 31 December 2025
• Deakin Office location with flexible working option available

About the Role:
The Service Guidance and Practice Branch is responsible for the design and delivery of guidance to operationalise policy, improvements and system enhancements, to support the Agency’s front line (National Delivery).

The branch develops operational guidelines and internal staff guidance about using our business system. This guidance enables front line staff to make consistent decisions when working with participants.

The branch also develops a range of material for participants and external stakeholders, such as the Would we Fund it Guide, letters, forms and factsheets.

Responsibilities of the role include but are not limited to:

• Leading the delivery of key strategies to enhance guidance material to improve participant experience and the capability of the Agency and partners.
• Ensuring the quality of guidance material including accessibility, clear messaging and the principles of behavioural economics applied.
• Reporting on key deliverables and continuous improvement activities to align with National Delivery support priorities.
• Collaborating with key stakeholders to coordinate, research and develop agreed policies, guidelines and protocols to be implemented across the service delivery network.

Skills and Experience
Key skills required for the role

• Provide strategic direction to a work area, including developing business plans, strategies and priorities and monitor workflow and performance.
• Provide strategic advice, problem solving and issues management for internal and external stakeholders in relation to complex and potentially controversial matters.
• Require extensive knowledge of and compliance with legislative frameworks, government decision-making and agency guidelines and regulations.
• Anticipate and establish priorities, monitor progress and work to deliver required corporate outcomes, specific agency functions or a program within an area of responsibility.
• Manage a team or work area with diverse skill sets and tasks or manage a larger team where skill sets and tasks are related
• Provide high level analysis of issues and make a significant contribution to the management, preparation and coordination of complex inputs to policy formulation
• management, preparation and coordination of complex inputs to policy formulation

Desirable skills to have for the role

• Develop and interpret policy in a specialised area of work that requires extensive understanding and consideration of highly sensitive organisational and political issues
• Liaise, consult and negotiate with other Government, industry and community groups on a range of more complex policy issues

Eligibility/Other Requirements: The successful candidate will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

How to Apply:
To apply for this opportunity, please submit your application to Connie at Talent International by clicking the “APPLY NOW” button. Alternatively, you can contact Connie on 02 6129 6318 for further information.