Our client is a leading Financial Institution seeking a Senior Manager with expertise in CPS 230 Operational Risk Management to join their dynamic team. As a Senior Manager, you will play a critical role in supporting risk in change practices within the Customer and Corporate Services transformation portfolio. This position will focus on providing risk advice, embedding controls, and ensuring compliance with CPS 230 across business case development, solution design, and implementation stages.

Responsibilities:

• Risk Advisory: Provide expert risk advice for operating procedures, ensuring alignment with CPS 230 requirements.
• Risk Assessment: Lead risk assessment activities to identify and manage risks associated with the new operating model.
• Stakeholder Engagement: Present information and insights to senior stakeholders, ensuring clear communication and alignment on risk-related matters.
• Program Support: Work closely with the transformation program, providing guidance and ensuring risk and change practices are effectively implemented.
• Coaching and Development: Support and coach program teams and business units in understanding and managing operational risks.

Requirements:

• Demonstrated experience with CPS 230 Operational Risk Management and procurement practices.
• Strong knowledge of risk and change management practices.
• Proven ability to develop, embed, and implement effective controls in line with regulatory requirements.
• 8 – 10 years of experience delivering risk management activities within a corporate or financial services environment.
• Exceptional stakeholder management and communication skills, with the ability to influence and engage at senior levels.
• A strategic mindset with a strong focus on operational excellence and risk mitigation.
• Hands-on experience in delivering risk assessments and controls within complex transformation programs.
• An ability to work collaboratively across diverse teams to ensure seamless implementation of risk management practices.

If you think you have the above skills and experiences, click the ‘Apply’ button or send your resume to alex.nguyen@talentinternational.com

Opportunity

Long-term contract (hourly rate, 37.5 hours per week) with Federal Agency undergoing multi-year digital transformation and technology uplift program. Initial 12-months with options to keep extending. Flexible work arrangements. 2-3+ year program, seeking an experienced Digital Continuity Specialist.

Key duties and responsibilities

Reporting to the Assistant Director of Digital Operations Performance Management your main responsibilities will be:

• Business Continuity Planning: Working with the governance team to develop and maintaincomprehensive business continuity plans and procedures for digital systems, applications, and processes to minimise the impact of disruptions and ensure timely recovery in the event of disasters or emergencies.
• Risk Assessment and Analysis: In partnership with digital security and others conduct DR risk assessments and analysis of the digital environment and develop mitigation strategies to address them.
• Incident Response Planning: In partnership with the service desk develop and maintain major incident response plans and playbooks for digital events that could or do lead to disruption or are impacted by a disaster or unexpected event. Identify roles, responsibilities, and escalation procedures to facilitate prompt and effective response to these types of events to minimise downtime.

• Testing and Exercising: Coordinate and conduct regular testing be it tabletop exercises, or exercises with vendors and digital teams. Work with the governance team in preparing and testing any commission wide tests. And subsequently evaluate their effectiveness, identify gaps and recommend improvements to response capabilities.

• Documentation and Reporting: Maintain accurate documentation that meets governance, audit and compliance requirements. This would include business continuity plans, procedures, test results, incident reports, and lessons learned. Additionally providing regular reports to leadership on the status of digitals business continuity preparedness.

• Training and Awareness: Provide training and awareness programs for digital teams to enhance preparedness and response capabilities.

• Continuous Improvement: Monitor industry trends, emerging threats, and best practices to enhance business continuity strategies and plans.

• Vendor Management: In partnership with Digital Asset Management, evaluate the business continuity capabilities of vendors to ensure contractual agreements include appropriate business continuity requirements and service level agreements. Develop, implement and review strategies, frameworks, policies and procedures reporting to Director on progress status.

Requirements

• Proven experience in business continuity planning, disaster recovery, or risk management, with specific experience in digital or technology environments.

• Strong understanding of business continuity principles, methodologies, and best practices.
• Knowledge of digital technologies including cloud computing, virtualisation, networking, mobility and cyber.

• Excellent analytical, problem-solving, and decision-making skills, with the ability to assess complex situations and develop effective solutions.

• Strong communication and interpersonal skills and be able to communicate technical concepts to technical and non-technical stakeholders.

• Proficiency in business continuity planning tools and documentation software like SharePoint.

Please note, the successful applicant will be required to obtain AGSVA Baseline Clearance, hence Australian Citizenship is a requirement for the position.

Applications

Please hit the Apply button, or contact:

Liam Lasslett // liam.lasslett@talentinternational.com

Applications strictly close before COB Thursday 16^th January. Shortlisted candidates will be required to provide a detailed cover letter addressing the Key Selection Criteria provided.

• APS6 equivalent position
• You can be based in any Capital City
• Contract available for 12 months + 12 month extension
• Citizenship minimum requirement

Our Client
Our client is an independent Australian Government body dedicated to safeguarding the safety, health, and well-being of older Australians plays a vital role in ensuring aged care services consistently meet high standards. It works closely with providers to uphold accountability, regularly assessing service quality and driving continuous improvement.

About the role
Working with the governance team as a Digital Continuity Analyst, you will develop and maintain comprehensive business continuity plans and procedures for digital systems, applications, and processes to minimise the impact of disruptions and ensure timely recovery in the event of disasters or emergencies.

You will also be required:

• Conduct DR risk assessments and analysis of the digital environment and develop mitigation strategies to address them.
• Develop and maintain major incident response plans and playbooks for digital events that could or do lead to disruption or are impacted by a disaster or unexpected event.
• Coordinate and conduct regular testing be it tabletop exercises, or exercises with vendors and digital teams.
• Provide training and awareness programs for digital teams to enhance preparedness and response capabilities

Skills and experience we are seeking:

• Proven experience in business continuity planning, disaster recovery, or risk management, with specific experience in digital or technology environments.
• Strong understanding of business continuity principles, methodologies, and best practices.
• Knowledge of digital technologies including cloud computing, virtualisation, networking, mobility and cyber.
• Excellent analytical, problem-solving, and decision-making skills, with the ability to assess complex situations and develop effective solutions.
• Strong communication and interpersonal skills and be able to communicate technical concepts to technical and non-technical stakeholders.
• Proficiency in business continuity planning tools and documentation software like SharePoint.

Applications
To apply for this opportunity, please click ‘APPLY.’ For further information, please contact Jaela Smith on jaela.smith@talentinternational.com

• APS6 Guidance Lead (Policy Officer) x 5
• Contract Term: Initial contract to 31 December 2025
• Deakin Office location with flexible working option available

About the Role:
The Service Guidance and Practice Branch is responsible for the design and delivery of guidance to operationalise policy, improvements and system enhancements, to support the Agency’s front line (National Delivery).

The branch develops operational guidelines and internal staff guidance about using our business system. This guidance enables front line staff to make consistent decisions when working with participants.

The branch also develops a range of material for participants and external stakeholders, such as the Would we Fund it Guide, letters, forms and factsheets.

Responsibilities of the role include but are not limited to:

• Leading the development and updating of internal and external guidance with a participant focus that reflects the Agency’s policy positions and meets our plain English and accessibility standards.
• Listening and responding to feedback from participants and disability peak bodies to ensure the participant is at the centre of all Agency’s guidance.
• Understanding of the key stages of the participant pathway, specific participant cohorts and technical processes within SAP CRM and PACE business system requirements.
• Analysing supporting data and systems to develop internal and external guidance that reflects the Agency’s policy positions and best practice.
• Initiating, establishing, and maintaining strong relationships with key internal and external stakeholders.
• Representing the branch as a guidance subject matter expert in multi-disciplinary teams and providing guidance expertise and advice for the delivery of requests from the Agency’s executive, Board, Minister and other Australian Government Departments in a timely manner.
• Supporting continuous improvement for all branch deliverables, including maintaining best practice and identifying and implementing innovations.
• Managing multiple priorities while maintaining high work standards, governance protocols and accuracy, meeting defined timeframes and performing other duties as requested.

Skills and Experience
Key skills required for the role

• Experience in writing clear, easy to understand resources
• Ability to translate complex information into plain English
• Initiating, establishing, and maintaining strong relationships with key stakeholders
• Research and gather information from diverse sources to ensure resources are evidence based
• Implements work plans, setting tasks and priorities while adjusting plans as required
• Managing multiple priorities while maintaining high work standards and accuracy, meeting defined timeframes and performing other duties as requested
• Identifies problems and works to resolve them
• Provide advice to the branch about opportunities for improvement
• Ability to work under limited direction, guided by policies, accepted standards and ways of working
• Is flexible and responds positively to changes in requirements and uncertainty
• Adopts a principled approach and adheres to the APS Values and Code of Conduct

Desirable skills to have for the role

• Experience working in a policy focused role
• Understanding of SAP, CRM and PACE systems
• High level attention to detail and accuracy

Eligibility/Other Requirements: The successful candidate will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

How to Apply:
To apply for this opportunity, please submit your application to Connie at Talent International by clicking the “APPLY NOW” button. Alternatively, you can contact Connie on 02 6129 6318 for further information.

• EL1 Assistant Director, Service Guidance & Practice x 4
• Contract Term: Initial contract to 31 December 2025
• Deakin Office location with flexible working option available

About the Role:
The Service Guidance and Practice Branch is responsible for the design and delivery of guidance to operationalise policy, improvements and system enhancements, to support the Agency’s front line (National Delivery).

The branch develops operational guidelines and internal staff guidance about using our business system. This guidance enables front line staff to make consistent decisions when working with participants.

The branch also develops a range of material for participants and external stakeholders, such as the Would we Fund it Guide, letters, forms and factsheets.

Responsibilities of the role include but are not limited to:

• Initiating, establishing and maintaining relationships with key stakeholders to develop collaborative guidance to support service delivery.
• Providing strategic advice about the key stages of the participant pathway, specific participant cohorts and technical processes within SAP CRM and PACE business system requirements.
• Providing support to drive business improvement in access and planning processes including expert advice to internal and external stakeholders.
• Raising awareness of critical issues to senior management through regular management reporting to senior NDIA management.
• Providing effective leadership to a small team of staff delivering Agency Guidelines, letters and knowledge articles.
• Prioritising completing priorities and provide advice to the Agency’s executive team about overall team capacity, scope of work and progress against key deliverables.
• Providing considered advice to multi-disciplinary teams and the Agency’s executive, Board, Minister and other Australian Government Departments in a timely manner.

Skills and Experience
Key skills required for the role

• Excellent communication skills,
• High attention to detail and the ability to resolve issues and manage risks across wide-ranging activities.
• The role manages a small team, providing leadership and managing workloads
• A positive contemporary attitude to people with disability along with a high level of understanding and knowledge of disability and its impact on individuals.
• Applying project management skills to coordinate and support Agency business areas to undertake effective resource development
• Provide strategic direction and establish priorities for the work area to meet operational requirements, ensuring that the teams have the necessary guidance for performing their roles
• Encourage different ideas, insights and opinions.
• Resolve issues and risks across wide-ranging activities of substantial depth involving significant detail.
• Provide leadership, planning, resource management, performance management and decision making for the team membership and assigned contractors working within the work area.

Desirable skills to have for the role

• Be organised, proactive, and able to handle a fast-paced work environment with competing priorities
• Strong interpersonal and communication skills, with an ability to influence team culture and lead by example
• Comfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded
• Understand how to develop Plain English resources within the government style guide

Eligibility/Other Requirements: The successful candidate will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

How to Apply:
To apply for this opportunity, please submit your application to Connie at Talent International by clicking the “APPLY NOW” button. Alternatively, you can contact Connie on 02 6129 6318 for further information.

• EL2 Director, Service Guidance & Practice
• Contract Term: Initial contract to 31 December 2025
• Deakin Office location with flexible working option available

About the Role:
The Service Guidance and Practice Branch is responsible for the design and delivery of guidance to operationalise policy, improvements and system enhancements, to support the Agency’s front line (National Delivery).

The branch develops operational guidelines and internal staff guidance about using our business system. This guidance enables front line staff to make consistent decisions when working with participants.

The branch also develops a range of material for participants and external stakeholders, such as the Would we Fund it Guide, letters, forms and factsheets.

Responsibilities of the role include but are not limited to:

• Leading the delivery of key strategies to enhance guidance material to improve participant experience and the capability of the Agency and partners.
• Ensuring the quality of guidance material including accessibility, clear messaging and the principles of behavioural economics applied.
• Reporting on key deliverables and continuous improvement activities to align with National Delivery support priorities.
• Collaborating with key stakeholders to coordinate, research and develop agreed policies, guidelines and protocols to be implemented across the service delivery network.

Skills and Experience
Key skills required for the role

• Provide strategic direction to a work area, including developing business plans, strategies and priorities and monitor workflow and performance.
• Provide strategic advice, problem solving and issues management for internal and external stakeholders in relation to complex and potentially controversial matters.
• Require extensive knowledge of and compliance with legislative frameworks, government decision-making and agency guidelines and regulations.
• Anticipate and establish priorities, monitor progress and work to deliver required corporate outcomes, specific agency functions or a program within an area of responsibility.
• Manage a team or work area with diverse skill sets and tasks or manage a larger team where skill sets and tasks are related
• Provide high level analysis of issues and make a significant contribution to the management, preparation and coordination of complex inputs to policy formulation
• management, preparation and coordination of complex inputs to policy formulation

Desirable skills to have for the role

• Develop and interpret policy in a specialised area of work that requires extensive understanding and consideration of highly sensitive organisational and political issues
• Liaise, consult and negotiate with other Government, industry and community groups on a range of more complex policy issues

Eligibility/Other Requirements: The successful candidate will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

How to Apply:
To apply for this opportunity, please submit your application to Connie at Talent International by clicking the “APPLY NOW” button. Alternatively, you can contact Connie on 02 6129 6318 for further information.