ICT Service Design

12 months contract with strong possible extension thereafter.

Canberra ACT (Hybrid)

Talent International is working in partnership with a large government organisation to assist in sourcing an experienced ‘ICT Service Design’.

Key Criteria

• Develop and design ICT service models that align with business requirements and strategic goals.
• Create and document service design blueprints, including process flows, service interfaces, and user interactions.
• Collaborate with business stakeholders, users, and technical teams to gather requirements and understand service needs.
• Apply user-centered design principles to create services that enhance user experience and satisfaction.
• Design and implement service enhancements to address performance issues, user feedback, and changing business needs.
• Communicate service design concepts and solutions to both technical and non-technical stakeholders.
• Define and monitor service performance metrics to ensure services meet defined goals and user expectations.

If you would be interested in this role please submit your CV in Word format only by clicking the “APPLY NOW” button below or priya.gabriel@talentinternational.com

Opportunity

Our Federal Client is seeking multiple talented Service Designers for 12-month initial contracts with long term potential to join Agile squads tasked with improving operational efficiencies and business process streamlining for front line staff to improve Customer Experience.

The team works to improve processes through service design, re-engineering and continuous improvement approaches, utilising service design approaches in the design and delivery of change.

Contract to be based in either Melbourne, Sydney or Brisbane with flexible working from home arrangements (3 days in office preferred on a case by case basis). Other locations nationally will be considered.

Key Responsibilities

• Lead design thinking sessions with service users
• Quantitative and qualitative User Research to develop current and future-state service enhancements
• Identify current Participant and Staff experiences and business processes
• Lead process design improvements
• Advocate voice of customer (Participant and Staff)
• Envision and communicate service concepts that illustrate all components and touch points of a new or enhanced service, leveraging contemporary design methods such as Human-Centred Design
• Journey mapping, business process mapping, design briefs, acceptance criteria, personas

Key Requirements

• Human-Centred Design
• Co-design and facilitation, design thinking
• User Research, User Experience background
• Personas and journey mapping
• Service blueprinting
• Highly developed ability to synthesise complex information and make decisions
• Strong collaboration and ability to work in cross-functional Agile teams.
• State or Federal Government experience would be highly regarded, or complex large corporate
• Passion for the community and giving back – any experience within social services portfolios, health, aged care, NGO, or disability services highly regarded
• Visual design would be nice to have
• Qualtrics, Figma, Miro or similar – any experience working with Creately, very nice to have
• Lived or observed experience with disability, nice to have
• Agile ways of working

Please note this is not a technology, UI/UX driven project, rather than a complete policy reform and end-to-end service redesign project with multple streams. You will be engaging closely with SME’s in Policy and Business Analysts.

Salary and Benefits

• Melbourne (Richmond)
• $600 to $672 per day inc super
• Long-term, rolling engagement
• Flexible work arrangements
• Complex, multi-channel environment with agile delivery structure

Please note: Australian Citizenship is mandatory for this federal government agency.

Samuel.beckett@talentinternational.com

The EL1 Assistant Director Strategy is accountable under direction to undertake work with a high level of complexity that has strategic, political and operational significance.
The position will be responsible for analysis and insight development contributing to strategy development, policies, priorities and operational practices. It will be required to coordinate and assume responsibility for highly complex, sensitive projects or work programs.

UI / UX Designer
Full time Permanent Role
Adelaide Based Position

Candidates with valid Austarloian Visa will be considered for this position, the client does not provide visa sponsorship.

One of our clients is looking for a UI/UX designer with experience in Web and Mobile applications.

Required:

• 2+ years of proven experience in UI/UX design for Web and Mobile applications
• Previous experience in a start-up will be nice to have.
• Utilize tools like Figma to create detailed wireframes, interactive prototypes, and design systems that clearly communicate design intent and flow.
• Develop and maintain component libraries and Create style guides and pattern libraries
• Develop responsive and adaptive layouts.
• Participate in regular design critiques and stakeholder meetings, presenting design concepts and solutions. Incorporate feedback to refine and polish designs. Prepare comprehensive design documentation and work with developers to ensure accurate translation of designs into the final product.

If you want to know more, click “APPLY” or you can reach Shilpa Sharma at shilpa.sharma@talentinternational.com

We’re working with an organization in the Health Care industry that improves health outcomes for patients and lower cost of care for payers.

This client is looking for a candidate with extensive experience in designing iOS and Android platforms, as well as building and contributing to comprehensive design systems. It is focused more on User Research than Visual Design.

It is a contract position until the end of the year with an ASAP start date. It will suit candidates with a focus on Mobile Design but also with experience collaborating with stakeholders and customers for user feedback.

Responsibilities:

• Design and Prototyping
• Utilize Figma to create wireframes
• User Research
• Design Systems
• Mobile Designs

If you are interested, please Apply Now or reach out to Jason from Talent on jason.pho@talentinternational.com

Our Series A Fintech client is looking to hire a Product Designer to lead vision and design for their growing organization.

Their mission is to empower their customers to make better financial decisions, and are building a suite of products to ensure greater access to unbiased, expert financial advice. This role is a fully remote opportunity. This growing organization also received a $25M A Round, and recognize design as being a crucial discipline in ensuring their success moving forward!

Strong compensation and culture are on offer, and the successful candidate will work closely with both their Founder & VP Product.

Apply now for immediate consideration.

A 3 month contract Product Design opportunity for a startup healthtech client.

This is role with blend of UX, Strategy & mentoring responsibility, and the successful candidate will ideally bring experience of working within the healhtech sector.

The expectation is for this role to convert to full-time in due course.
Apply now for immediate consideration!