Senior Manager Customer Engagement

  • Australia
  • Sydney
  • Permanent
  • AU$160000 - AU$170000 per annum + (flexible) + bonus

Talent International has partnered with a major Australian organisation operating within a highly regulated, customer-focused environment.

As the organisation continues to strengthen its approach to premium customer engagement, they are creating a key leadership position to improve how sensitive customer and compliance requirements are managed. This is a highly visible role with strong executive sponsorship and genuine opportunity to shape a growing function.

The role

As Senior Manager – Customer Engagement, you will take ownership of the engagement strategy for a portfolio of premium customers who require additional information or documentation before their relationship with the organisation can be reactivated.

This is not a traditional compliance or back-office leadership position. You will be highly customer-facing, personally building relationships with sophisticated customers and helping them navigate requirements relating to source of wealth, AMLAML and other regulatory obligations.

You will lead an initial team of two Analysts while remaining hands-on yourself. As a newly established function, there is significant scope to influence the strategy, establish best practice and make the role your own as the team grows.

Key responsibilities

  • Own and develop the customer engagement strategy for premium and high-value customers.
  • Personally engage with customers via phone, email and face-to-face meetings to obtain required information and documentation.
  • Build trust and explain complex or sensitive regulatory requirements in a clear, confident and customer-friendly way.
  • Manage challenging conversations and objections while maintaining strong customer relationships.
  • Lead, support and develop a small team of Analysts, while remaining actively involved in customer engagement.
  • Act as a senior escalation point for complex customer matters and work closely with Premium Risk, AMLAML and Financial Crime teams.
  • Oversee customer reactivation activity, ensuring cases progress effectively from initial engagement through to completion.
  • Provide reporting and insights on engagement activity, outcomes and emerging issues.
  • Help establish processes, standards and ways of working for a newly created and growing function.

Skills and experience

We are looking for someone who combines exceptional relationship management skills with experience working in a regulated environment.

You will ideally bring:

  • Strong customer-facing, relationship management, guest relations or premium client experience.
  • Previous experience within a regulated industry such as banking, financial services, gaming, wagering or another highly regulated customer environment.
  • Exposure to AMLAML, financial crime, KYCKYC, source of wealth or similar compliance requirements.
  • Confidence engaging with high-value customers on sensitive matters.
  • The ability to simplify complex requirements, influence reluctant customers and navigate difficult conversations with professionalism and tact.
  • A proactive, hands-on approach – this role requires someone who will personally engage customers rather than simply manage escalations.
  • Strong commercial judgement, communication skills and the ability to work closely with compliance and risk specialists.

Previous people management experience is not essential. This could suit an experienced relationship manager, customer engagement professional or financial crime specialist ready to step into broader leadership responsibility.

Benefits and additional information

  • Permanent opportunity with a salary of $160K-$170K + bonus, with flexibility for an exceptional candidate.
  • Newly created role with genuine ownership of the customer engagement strategy.
  • High-profile position with strong executive sponsorship and visibility.
  • Opportunity to build and grow a function currently consisting of two Analysts.
  • Work with premium customers across Australia and internationally.
  • Genuine scope to influence how the role and broader function evolve.
  • Some flexibility outside standard hours will be required to accommodate premium customers, including occasional weekend engagement.

Apply now

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Sales Development Representative // Entry-level Tech Sales

  • Australia
  • Sydney
  • Permanent
  • AU$60000 - AU$62000 per annum + + super + uncapped commissions

Are you currently working in retail sales, gym membership sales, call centre sales or outbound sales and looking to break into technology?

Our client is a large, global software company looking for two Sales Development Representatives to join its growing North Sydney team.

This is a great entry point into tech sales for someone who already knows how to build rapport, work to targets, handle rejection and close customers – but wants stronger earning potential, structured training and a clear career path.

You do not need previous technology experience. What matters most is your hunger, resilience and motivation to succeed.

The role

You will generate new business opportunities and book qualified meetings for Account Executives by:

  • Making around 40- 60 outbound calls per day
  • Engaging prospective customers by phone, email and LinkedIn
  • Asking strong questions and identifying business needs
  • Handling objections and building interest
  • Qualifying opportunities before progressing them to the sales team
  • Working towards clear monthly activity and performance targets

You could be a great fit if you have experience in:

  • Retail sales and individual KPIs
  • Gym or fitness membership sales
  • Call centre or phone-based sales
  • Outbound sales in another industry
  • Customer-facing roles involving upselling, negotiation or closing

You will also bring:

  • A genuine interest in building a career in technology sales
  • Hunger, tenacity and a strong desire to earn
  • Confidence speaking with new people
  • Strong communication and active listening skills
  • Clear examples of achieving targets or overcoming challenges
  • A coachable attitude and willingness to learn
  • Full Australian working rights

What is on offer

  • $60,000 base salary plus super
  • Uncapped commission
  • Guaranteed commission in your first month
  • Quarterly accelerators
  • Additional incentives for qualified opportunities that close
  • Structured onboarding and product training
  • Clear progression into an Account Executive role
  • Hybrid working, with three days in the office
  • Regular team incentives, recognition and social events
  • North Sydney office close to the station
  • The opportunity to join an established global technology business

There are two positions available with an ASAP start.

If you are performing well in retail, fitness or outbound sales and want to build a long-term career in technology sales, apply now.

Apply now

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Payroll Auditor Officers

  • Australia
  • Australian Capital Territory
  • Permanent
  • AU$53.99 - AU$80.66 per hour + Super

Payroll Audit Officers | Canberra | 6 Months | ASAP Start

About the Client

Our client is a Commonwealth Government organisation delivering nationally focused services and public-purpose outcomes. The organisation is undertaking a payroll remediation project following a transition from a legacy system to a new HRMIS payroll system.
The project requires a detailed manual audit of employee leave balances to ensure records are accurate and any discrepancies can be corrected.

About the Role

Talent is seeking multiple Payroll Audit Officers at APS5, APS6 or EL1 equivalent level, depending on skills and experience. The engagement will be for 6 months and may be offered as either a non-ongoing appointment or labour hire contract.
You will review and reconcile annual, personal, long service and prior service leave balances for up to 530 employees. The work will involve detailed spreadsheet analysis, review of payroll records, documentation of discrepancies and preparation of information to support rectification activities.
The role is based in Canberra. Flexible arrangements may be available; however, attendance in the office will be required on nominated days to review physical employee records.

Key Responsibilities

  • Conduct detailed audits of annual, personal, long service and prior service leave balances.
  • Reconcile leave data between legacy payroll records and the current HRMIS payroll system.
  • Identify discrepancies and document audit findings clearly.
  • Analyse and validate payroll and leave data using Microsoft Excel.
  • Prepare structured reports outlining discrepancies and recommended corrections.
  • Support payroll rectification documentation and appropriate records management.
  • Work with payroll, HR and corporate stakeholders to clarify records and resolve data issues.

Skills and Experience

  • Demonstrated experience auditing leave balances or undertaking comparable payroll reconciliation or remediation work.
  • Experience in payroll, finance or a closely related field.
  • Sound understanding of Australian Government and APS payroll requirements.
  • Ability to interpret relevant employment legislation, industrial instruments, policies and compliance obligations.
  • Advanced Microsoft Excel skills, including manual reconciliation and validation of large data sets.
  • Strong attention to detail and clear written reporting skills.

Qualifications

  • Relevant payroll, finance, accounting or HR qualifications will be well regarded but are not specified as mandatory.

Eligibility / Other Requirements

  • Ability to commence immediately or at short notice.
  • No security clearance is specified for this role.
  • Ability to obtain and maintain a police check is required.
  • Australian Citizenship is required
  • Office attendance will be required on nominated days in Canberra.

Contract Rate

For labour hire engagements, the source brief provides the following indicative hourly rates plus 12% super:

  • APS5: $53.99-$58.85 per hour
  • APS6: $60.62-$67.89 per hour
  • EL1: $74.00-$80.66 per hour

Non-ongoing remuneration will be aligned to the relevant classification and confirmed as part of the engagement process.

Why This Role May Appeal

This is a defined payroll remediation project with a clear audit scope and tangible outcome. It will suit candidates who enjoy detailed reconciliation work and can work through complex historical payroll data methodically.
The APS5 to EL1 range also allows the organisation to consider candidates at different levels of experience, from strong hands-on payroll auditors through to more senior practitioners who can independently interpret complex payroll requirements and provide clear recommendations.

How to Apply

Please provide:

  • Your updated CV.
  • A brief Statement of Capability outlining your relevant payroll audit and reconciliation experience.
  • Confirmation of your work rights and availability.
  • Details of two referees.

We are always seeking talented, motivated, and self-directed individuals, and we welcome your resume, even if the currently advertised role isn’t the perfect fit for you.
We encourage you to send us your updated resume and to reach out to Connie/Maryane at 0480 806 138 / 0480 804 775 or via email at connie.tong@talentinternational.com / maryane.bogovic@talentinternational.com if you have any questions.

For over 30 years Talent has been redefining the contracting experience with industry leading support, exclusive contractor benefits and a world-class digital platform ENGAGE. Apply today to see how we can elevate your career.

Apply now

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Infrastructure Automation Engineer - Ansible / Python

  • Australia
  • Sydney
  • Permanent
  • AU$165000 - AU$175000 per annum + Super

A leading Australian financial services organisation is seeking an Infrastructure Automation Engineer to help modernise the way large-scale networks are engineered and operated.

In this software-first role, you will design, deploy and enhance the platforms, automation frameworks and internal services that underpin modern network engineering. You will turn complex workflows into scalable, reliable solutions that improve efficiency and resilience.

Working closely with network engineers, you will solve operational challenges and strengthen automation and testing capabilities.

To be successful in this role you will need:

  • Experience building applications and automation solutions in the networking domain
  • Strong hands-on experience with Ansible including custom plugins/modules and infrastructure/configuration-as-code
  • Advanced Python scripting skills (or a similar language), with sound code review, pull request and problem-solving practices
  • Solid knowledge of Linux and container platforms such as Docker and Kubernetes
  • Experience developing testing strategies for robust automation frameworks and platforms
  • Knowledge of build and packaging systems, dependency management and CI/CD pipelines, preferably Jenkins
  • Ability to write database queries and working knowledge of MongoDB
  • Strong collaboration skills and the ability to translate network challenges into reliable tools and services

Flexible work arrangements, varied leave options and an annual performance bonus are on offer. To be considered for this exciting opportunity, please apply online today!

Apply now

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Digital Solution Architect

  • New Zealand
  • Auckland
  • Permanent
  • Negotiable

Solution Architect – Digital & Customer Platforms

An established New Zealand financial services organisation is continuing to evolve its digital platforms and is looking for an experienced Solution Architect to help shape that journey.

This is an opportunity to influence the architecture behind digital experiences used by customers and internal teams. You’ll work across mobile and web applications, APIs, cloud services and enterprise integrations, helping connect the wider digital ecosystem.

This isn’t an architecture role where you’ll produce designs and step away. You’ll remain close to delivery, partnering with product managers, engineers, designers and business stakeholders to turn ideas and customer needs into secure, scalable and practical solutions.

What you’ll be doing

You’ll take ownership of solution architecture across key digital platforms, supporting teams to make sound technology decisions from early discovery through to delivery.

Your work will include:

  • Shaping the architecture of customer-facing mobile and web experiences

  • Designing scalable APIs and integration patterns

  • Connecting modern applications with complex core and legacy systems

  • Translating customer and business needs into clear, practical solution designs

  • Guiding engineering teams through technical decisions and delivery challenges

  • Ensuring solutions are secure, resilient, accessible and built to perform

  • Strengthening architecture standards, patterns and ways of working

  • Balancing immediate delivery priorities with longer-term technology strategy

The technology environment

You’ll work across a modern and evolving digital landscape that includes:

  • React Native mobile applications

  • Angular web applications

  • Microsoft Azure

  • APIs and enterprise integrations

  • Microservices and modern architecture patterns

  • Agile product and engineering teams

What you’ll bring

We’re looking for an experienced Solution Architect or a senior technical professional already operating at an architecture level who understands how successful digital products are designed and delivered.

You’ll ideally bring:

  • Five or more years of experience in solution architecture or a comparable senior technical role

  • Strong experience designing customer-facing digital platforms

  • Proven capability across API design, management and integration

  • Experience connecting digital applications with complex enterprise or legacy systems

  • Practical knowledge of React Native and Angular environments

  • Experience designing cloud-based solutions, ideally within Microsoft Azure

  • A solid understanding of microservices and modern integration patterns

  • Knowledge of security, privacy, accessibility, performance and resilience

  • A strong understanding of software engineering and delivery practices

  • Experience working alongside Agile product and engineering teams

You don’t need to have every answer on day one. What matters is your ability to navigate complexity, ask the right questions and bring people together around solutions that can genuinely be delivered.

About you

You’re pragmatic, curious and comfortable working beyond the diagrams.

You can move between strategic architecture conversations and detailed technical discussions without losing sight of the customer outcome. You enjoy collaborating with engineers and product teams, explain complex ideas clearly, and know when to challenge, influence or find a practical way forward.

Most importantly, you’ll be motivated by the opportunity to shape connected digital experiences within an environment where your decisions and contribution will be visible.

APPLY NOW:If this sounds like something you are interested in and ready to make a difference apply now or please reach out to Amber at amber.shaw@talentinternational.com

Apply now

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Senior SOC Analyst - Incident Response & Threat Hunting

  • New Zealand
  • Auckland
  • Permanent
  • Negotiable

Senior SOC Analyst – Incident Response & Threat Hunting

Auckland CBD | Permanent | Hybrid – two office days | No on-call

Take the technical lead when it matters most.

We are looking for an experienced Senior Security Operations Centre (SOC) Analyst to join a well-established security operations environment. This is a hands-on technical leadership role where you will lead high-severity incidents, guide other analysts and influence how the SOC detects, investigates and responds to threats.

You will be the trusted technical authority and escalation point-not a people manager. This is an excellent opportunity for an experienced SOC professional who enjoys leading from the front, mentoring others and improving security operations without the politics of formal team management.

The opportunity

You will take ownership of complex security incidents from initial investigation through containment, remediation and review. Alongside incident response, you will conduct proactive threat hunting, support the development of other analysts and help strengthen SOC workflows, playbooks and detection capabilities.

You will work closely with technical teams and business stakeholders, providing clear advice and maintaining calm, decisive leadership during critical incidents.

Key responsibilities

  • Lead the investigation and resolution of high-severity security incidents
  • Act as a technical escalation point for SOC analysts
  • Perform proactive threat hunting and identify emerging security risks
  • Analyse network activity, alerts and security events
  • Use SIEM and EDR/XDR platforms to investigate and respond to threats
  • Support the development and improvement of SOAR processes and playbooks
  • Mentor analysts and promote effective knowledge sharing
  • Contribute to detection engineering and broader SOC capability uplift
  • Communicate incident impact, risk and recommended actions to technical and non-technical stakeholders
  • Identify opportunities to improve operational processes and response effectiveness

What you will bring

  • At least five years of dedicated Security Operations Centre experience
  • Previous senior, lead or technical escalation responsibilities
  • Advanced experience with SIEM platforms such as Microsoft Sentinel or Splunk
  • Strong knowledge of EDR/XDR technologies such as Microsoft Defender
  • Demonstrated ownership of complex security incident response
  • Practical threat-hunting experience
  • Strong understanding of network analysis and intrusion detection
  • Experience working with SOAR technologies and security playbooks
  • The ability to remain calm and make pragmatic decisions under pressure
  • Clear communication skills across technical and business audiences
  • A genuine interest in mentoring others and sharing knowledge

Experience improving SOC processes, detection capability, playbooks or team maturity would be particularly valuable.

What is on offer

  • Hybrid working with two days per week in the Auckland CBD office
  • No on-call requirement
  • Southern Cross UltraCare 400 health insurance
  • Life, trauma, income protection and permanent disability insurance
  • Employer KiwiSaver contribution grossed up so eligible employees receive the full 3%
  • Monthly fitness reimbursement of up to $100
  • Additional wellbeing initiatives and employee benefits
  • A supportive culture with flexible working arrangements
  • Genuine influence over SOC processes and capability development

Earlier-career SOC opportunities

We are also interested in hearing from developing SOC Analysts with approximately one to three years of relevant, hands-on Security Operations and incident-response experience. If you are earlier in your SOC career but have practical SIEM and security investigation experience, we encourage you to apply.

Apply now

If you are an experienced SOC professional who wants to remain technically hands-on while leading incidents, mentoring others and improving operational capability, we would like to hear from you.

Applicants must be based in New Zealand and hold a valid work visa to be considered for this role. Due to the high volume of applications, only shortlisted candidates will be contacted.

Apply now

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Senior Observability Engineer - Financial Services

  • Australia
  • Sydney
  • Permanent
  • AU$180000 - AU$200000.00 per annum

A leading Financial Services provider is seeking a Senior Observability Engineer with advanced Elastic, OpenTelemetry and AppDynamics experience to join their team on a permanent basis.

Joining a highly skilled engineering team, you will lead the organisation’s enterprise transition from AppDynamics to Elastic Observability using OpenTelemetry. You will be responsible for delivering scalable telemetry pipelines, modernising instrumentation standards and ensuring a smooth migration while maintaining or improving existing observability outcomes.

You will also drive the adoption of modern SRE practices, automate the deployment and validation of observability components, and create reusable patterns that enable engineering teams to access reliable, self-service observability capabilities.

Responsibilities will include:

  • Leading the end-to-end migration from AppDynamics to Elastic Observability
  • Designing OpenTelemetry-first instrumentation standards and scalable telemetry pipelines
  • Developing Elastic dashboards, service maps and monitoring capabilities across logs, metrics and traces
  • Driving the adoption of SLI/SLO-based monitoring and alerting practices
  • Automating the deployment and configuration of OpenTelemetry collectors and Elastic assets
  • Integrating observability validation into CI/CD pipelines

To be successful in this role you will need:

  • Tertiary qualifications and/or relevant industry certifications
  • Extensive experience delivering observability solutions within large, complex enterprise environments
  • Deep AppDynamics APM knowledge, including migration and exit planning combined with expert knowledge of OpenTelemetry instrumentation and collector engineering
  • Advanced hands-on experience with Elastic Observability, including APM, logs, metrics, traces and service maps
  • Strong Kibana dashboard development and ES|QL query-writing skills
  • Hands-on automation experience using infrastructure-as-code, CI/CD pipelines, APIs and scripting
  • Experience developing agentic AI capabilities would be highly regarded
  • Excellent communication skills and the ability to influence and collaborate across all levels of a large enterprise

This is a hybrid role where you will be required to be in the office at least two days per week. To be considered for this exciting opportunity, please apply online now!

Apply now

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Integration Developer

  • New Zealand
  • Auckland
  • Permanent
  • Negotiable

Our client, a leading insurer, is seeking an Integration Developer to join their Auckland-based team. You’ll build and support APIs, integrations, and automation, working closely with engineers, QA, DevOps, and architecture.

What you’ll be doing

  • Design, develop, test, maintain, and support applications, APIs, integrations, and supporting services
  • Build integration solutions across modern stacks (e.g., Java/Spring Boot, Node.js, and front-end applications)
  • Integrate with SaaS platforms (e.g., Salesforce and other business systems)
  • Develop and maintain automated tests (unit/integration/regression where appropriate)
  • Participate in code reviews and uphold strong standards in quality, security, performance, and maintainability
  • Support releases (deployments, smoke testing, validation, post-release monitoring)
  • Troubleshoot defects/incidents and provide production support
  • Partner with DevOps to ensure solutions are deployable, observable, and operationally ready
  • Maintain technical documentation and contribute to continuous improvement across delivery practices

What we’re looking for

  • 3+ years’ experience in software development, integration, or related roles
  • Strong experience building REST APIs, integrations, and service-based solutions
  • Experience with Java/Spring Boot and/or Node.js
  • Familiarity with CI/CD, automated deployments, and DevOps practices
  • Experience working in Agile delivery environments
  • Understanding of secure coding practices and source control processes
  • Strong communication, problem-solving, and collaboration skills
  • Comfort leveraging AI-assisted tools/agents to support development, testing, troubleshooting, and delivery

Why this role

  • Work on integrations and APIs within a new product development area
  • Join a collaborative, cross-functional engineering team
  • Opportunity to influence engineering practices and automation

You will be working with a very smart team and a down to earth and supportive leadership team.

If this sounds like you please apply to JP Browne for a confidential chat.

Apply now

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Service Delivery Manager

  • Australia
  • Adelaide
  • Permanent
  • Negotiable

AVEC is seeking an experienced Service Delivery Manager to own the end-to-end delivery management of Project Services under an outcome-based service model. The role is accountable for service performance, governance cadence, demand coordination, delivery planning, risk visibility, commercial discipline and continuity of capability across multidisciplinary teams

Location: Edinburgh Parks, Adelaide (with some flexible WFH option)

Employment: Permanent Full-Time

Security Clearance: Minimum active NV1 clearance is essential

Roles and responsibilities:

  • Managing a team of approximately 25 – 30 consultants delivering technical services – architects, engineers, security specialists, project managers, and other project staff.
  • Acting as the primary point of contact for the client, managing stakeholder relationships and governance of the service.
  • Driving service delivery, continuous improvement and standardisation across multiple workstreams.
  • Overseeing consultant onboarding, resource planning, performance management and capability development.
  • Reviewing, coordinating and approving timesheets, coordinating invoicing, and ensuring accurate contract administration.
  • Managing client escalations, ensuring high levels of customer satisfaction and successful service outcomes.
  • Monitoring commercial performance, including utilisation, SLAs, KPIs and overall engagement delivery.

If you’re an experienced Service Delivery Manager with an active NV1 clearance and are looking for your next permanent opportunity in the Defence sector, we’d love to hear from you.

Apply now or contact Jesse on 08 8228 1555 for a confidential discussion.

Apply now

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HSEQ Manager

  • Australia
  • Sydney
  • Permanent
  • AU$150000 - AU$165000 per annum

Talent International, a leading Australian recruitment firm, has been engaged by our long-standing client, a leading Australian manufacturer and resource recovery organisation. We are seeking an experienced HSEQ Manager to drive safety performance, strengthen compliance systems and support operational improvement across its NSW recycling operations.

Role Title: HSEQ Manager

Opportunity: Permanent Career Opportunity

Location: Western Sydney, five days per week on site

Salary: $165,000 including super

Role Details:

  • Lead the implementation and ongoing improvement of HSEQ frameworks across the NSW recycling operations.
  • Partner with operational leaders and site teams to improve safety performance, strengthen risk controls and foster a proactive safety culture.
  • Manage HSE and Quality Management Systems, including ISO certification, internal audits, incident investigations, compliance reporting and non-conformance management.
  • Provide data-driven reporting and analysis across safety KPIs, audit outcomes, operational risks and quality performance.
  • Support continuous improvement initiatives focused on safety, compliance, quality and plant performance.
  • Influence stakeholders across senior leadership, site management and shop-floor operations to ensure actions are implemented and closed out effectively.

Required Skills and Experience:

  • At least five years of HSEQ experience within manufacturing, recycling, heavy industry or another operational environment.
  • Strong operational safety experience, with the ability to engage site-based teams and drive measurable safety outcomes.
  • Practical knowledge of Quality Management Systems, ISO certification, compliance frameworks and internal auditing.
  • Proven ability to influence operational decision-makers and build relationships across both corporate and frontline environments.
  • Relevant degree, qualification or equivalent professional experience in health and safety, quality, compliance or a related discipline.
  • Certificate IV in Work Health and Safety, with internal auditing and training qualifications highly regarded.
  • Strong analytical, reporting, problem-solving and stakeholder management capabilities.
  • A stable employment history and genuine interest in building a long-term career with the organisation.

Additional Details & Benefits:

  • Brand-new position offering the opportunity to shape HSEQ practices across the Recycling division.
  • Report directly to the General Manager, Operations, with a dotted reporting line into the National Compliance and HSE team.
  • Join a well-established Australian organisation with a strong focus on sustainability, manufacturing and resource recovery.
  • Work closely with experienced operational leaders across a workforce known for its strong tenure and long-term career opportunities.
  • This is an on-site position suited to someone who enjoys being visible across operations and working directly with site teams.

To Apply:

If this sounds like your next opportunity or you would like to hear more, please click ‘Apply Now’ and submit your resume.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

IT Support Specialist (Legal)

  • Australia
  • Sydney
  • Permanent
  • Negotiable

IT Support Specialist, Legal Technology

Permanent | Sydney CBD | Onsite

We are partnering with a leading Legal professional services organisation to recruit an experienced IT Support Specialist for their Sydney CBD office.

This is a hands-on support position working within a high-performing, professional environment, providing technical support across desktop, applications, hardware, meeting rooms and user administration.

Previous IT support experience within a law firm or legal environment is essential for this position.

The Role

You will provide responsive, high-quality technology support to users across the Sydney office, while collaborating with a broader global IT function.

Key responsibilities include:

  • Provide Level 1 and Level 2 desktop and application support to end users
  • Troubleshoot hardware, software, network and connectivity issues
  • Support Microsoft 365, Windows, Active Directory and Exchange environments
  • Provide support across legal-specific applications and document management systems
  • Set up and configure laptops, desktops, mobile devices and other hardware
  • Manage user accounts, permissions, onboarding and offboarding activities
  • Support meeting room and audio-visual technology
  • Diagnose technical issues and escalate where appropriate
  • Maintain accurate documentation and contribute to ongoing improvements across the IT environment
  • Deliver a high standard of customer service to users at all levels of the organisation

    About You

    To be successful, you will bring:

  • Previous IT support experience within a law firm or legal environment, essential
  • Experience providing technical support
  • Strong knowledge of Microsoft 365 and Windows environments
  • Experience with Active Directory and Exchange
  • Exposure to legal technology and applications, such as document management, PDF, document comparison or email management platforms
  • Strong troubleshooting skills across hardware and software
  • Excellent communication and stakeholder management skills
  • A polished, service-focused approach suited to supporting professionals in a fast-paced environment
  • The ability to prioritise competing requests and confidently manage issues through to resolution

    Why Consider This Opportunity?

    This is a great opportunity for someone already working within legal IT who wants to join a sophisticated, well-established environment with exposure to a broader global technology team.

    You’ll be joining a collaborative IT function where quality of service is highly valued, with the opportunity to deepen your experience across specialist legal technology and enterprise systems.

    Location: Sydney CBD
    Employment: Permanent, full-time
    Working arrangement: Office-based

    If you have hands-on IT support experience within a law firm or legal environment and are interested in hearing more, please apply or get in touch for a confidential discussion.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Project Manager ( Electrical & Communication - Defence & Datacentre)

  • Australia
  • Sydney
  • Permanent
  • Negotiable

Electrical Project Manager

Location: St Leonards, Sydney NSW

About the Opportunity

An exciting opportunity has opened for an experienced Electrical Project Manager to join a growing national projects team delivering complex electrical and communications projects across NSW.

With a strong pipeline of work across Defence, data centres, critical infrastructure and major commercial environments, this is an excellent opportunity for an Electrical PM looking to step into larger, technically interesting projects with long-term career potential.

Defence experience is not essential. We are particularly interested in Project Managers who have delivered electrical projects within data centres, commercial fit outs, critical infrastructure, industrial environments or other technically complex sites.

Please note, Australian Citizenship and the ability and willingness to obtain Baseline and NV1 AGSVA Security Clearances are essential requirements for this position. Applicants must also be based in NSW. Applications that do not meet these requirements cannot be considered.

The Role

You will take ownership of multiple electrical projects across the full project lifecycle, from estimating and planning through procurement, delivery, commissioning and handover.

Projects can range up to $5M+, giving you exposure to technically complex environments while working closely with electricians, subcontractors, suppliers, clients and internal delivery teams.

Key responsibilities include:

  • Managing electrical installation and fit out projects from planning through to completion
  • Taking ownership of project budgets, forecasts, variations and commercial performance
  • Coordinating electricians, subcontractors, suppliers and site teams
  • Supporting estimating, quoting, procurement and project planning
  • Managing project programs, milestones and delivery schedules
  • Building strong relationships with clients and key project stakeholders
  • Overseeing commissioning, handover and project close out
  • Ensuring projects are delivered safely, efficiently and to a high standard
  • Managing multiple concurrent projects across a strong and growing pipeline

What We’re Looking For

  • Electrical trade background, electrical qualifications or strong technical electrical experience
  • Proven experience delivering electrical projects in a Project Manager capacity
  • Experience across electrical installation, commercial fit out, data centres, critical infrastructure, Defence or similarly complex environments
  • Strong commercial capability across estimating, budgets, forecasting and variations
  • Experience managing electricians, subcontractors and suppliers
  • Strong client and stakeholder management skills
  • Must currently be based in NSW
  • Australian Citizenship is essential
  • Must be eligible and willing to obtain and maintain Baseline and NV1 AGSVA Security Clearances

Previous Defence project experience, on base exposure or an existing Baseline or NV1 clearance would be highly regarded, but Defence experience is not essential.

Candidates coming from data centres, critical infrastructure, large scale commercial electrical fit outs or other technically complex environments are strongly encouraged to apply.

What’s on Offer

  • Strong pipeline across Defence, data centres and critical infrastructure
  • Exposure to larger and more technically complex electrical projects
  • Opportunity to build valuable Defence sector experience
  • Established national organisation with continued growth across its project portfolio
  • Competitive salary package
  • Car benefit
  • Long-term career progression and project opportunities

If you are an Electrical Project Manager looking for greater project scale, variety and exposure to growing sectors including Defence and data centres, we would love to hear from you.

Please note: Applicants who are not Australian Citizens, are not eligible/willing to obtain the required security clearances, or are not currently based in NSW will not be considered for this opportunity.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.