Business Analytics Practice Lead

We’re seeking an experienced Business Analytics Practice Lead to lead and develop a high-performing Business Analysis function. This is a senior leadership opportunity combining technical BA expertise, people leadership and stakeholder management.

About the Role

You’ll lead a team of Business Analysts while driving BA standards, best practice and capability across the organisation. A key focus will be translating complex business and stakeholder needs into clear, testable requirements that software development teams can effectively deliver.

Working closely with customers, Product and Technology & Delivery teams, you’ll bridge the gap between business requirements and technical delivery, helping shape effective software solutions.

Key Responsibilities

• Lead, mentor and develop a team of Business Analysts.
• Own and improve BA standards, methodologies and quality practices.
• Translate complex business requirements into clear, actionable requirements for development teams.
• Partner with customers and stakeholders to understand needs and facilitate solution discussions.
• Develop business requirements, user stories and supporting documentation.
• Provide expert BA guidance across projects and complex analysis activities.
• Support backlog management, prioritisation and delivery planning.
• Build strong relationships across Product, Technology & Delivery teams.
• Foster a collaborative, customer-focused and high-performing team culture.

About You

You’ll bring proven experience leading and mentoring a team of Business Analysts, alongside strong experience across the software development lifecycle.

You will ideally have:

• Extensive experience in Business Analysis, requirements gathering and process mapping.
• Proven ability to translate business requirements into technical solutions.
• Strong understanding of BA methodologies and best practice.
• Excellent communication, stakeholder management and influencing skills.
• Experience working within Agile development environments is desirable.
• Relevant IT, Computer Science or equivalent experience.

If you’re a technically strong BA leader who enjoys developing people, solving complex problems and connecting stakeholders with delivery teams, this is an opportunity to make a genuine impact.

Reach out directly to Zahrah Wood at 0480 804 546 or message via LinkedIn

• Two Leadership Opportunities – Product Operations & Product Delivery
• Full Time Permanent Role
• Adelaide Based Position

Two exciting technology leadership opportunities spanning product operations and product/platform delivery. Lead high-performing teams, improve live product performance, drive reliable releases and deliver technology roadmaps across modern cloud and customer-facing environments.

Product Operations Manager

This role is focused on keeping customer-facing products supported, stable and performing in live environments.

You will lead the operational side of the product lifecycle, with responsibility for second and third-line product support, production performance, incident and problem management, release deployment and operational readiness. A key part of the role is ensuring lessons from production are fed back into delivery teams to improve product supportability and reduce recurring issues.

We are looking for someone with strong experience across technology operations, application/product support, IT service management and production environments, ideally including:

• 7+ years’ experience in product support or technology operations, including 3+ years in leadership
• Second and third-line support for customer-facing products
• Incident, problem and service management
• Major incident management and production support
• Release deployment and operational readiness
• Cloud and low-code environments such as Azure and OutSystems
• Experience influencing delivery teams to improve product supportability

ITIL or equivalent service management certification would be advantageous.

Product & Platform Delivery Manager

This role is focused on leading the teams that build, run and continuously improve key customer products and platforms.

You will own delivery across multiple product and platform teams, managing roadmap execution, delivery capacity, resourcing, integrated backlogs, dependencies and release cycles. The role requires someone who can create predictable delivery across competing priorities while maintaining clear accountability for milestones, risks and delivery outcomes.

We are looking for someone with strong experience across software delivery, product/platform delivery and technology leadership, ideally including:

• 7+ years’ software delivery management experience, including 3+ years in leadership
• Leadership of multiple delivery or product teams
• Delivery against shared product/platform roadmaps
• Capacity planning and resourcing across competing priorities
• Integrated backlog, dependency and milestone management
• Ownership of release cycles within live customer environments
• Cloud and low-code platforms such as Azure and OutSystems
• Teams responsible for both build and run activities

Agile or project management certification would be advantageous.

Apply now or reach out to Ivan Aureus at 0480 806 152 for a chat.

• Sydney, Australia
• 4 days on site, 1 day WFH
• $190,000 incl super + annual bonus

This is an opportunity for a highly capable Senior ServiceNow Engineer who wants more than a traditional engineering role, without stepping away from the hands on work.

We’re looking for a Senior ServiceNow Engineer to become a key technical authority for a large, global ServiceNow environment. You’ll combine deep platform expertise with solution architecture, technical leadership and hands on problem solving, helping shape how ServiceNow is designed, built and operated across the organisation.

This isn’t a role where you’ll spend your days sitting on the sidelines producing architecture documents. You’ll be close to the technology, working with engineers, product teams and stakeholders to solve problems, shape solutions and provide the technical direction behind the platform.

About the role:

The ServiceNow capability is entering an exciting period of change and growth. You’ll join at a point where there is genuine scope to influence how the team operates, establish better ways of working and help define the future direction of the platform.

You’ll act as a trusted technical escalation point, working across a global, distributed environment, you’ll collaborate with product teams, engineers and senior stakeholders across multiple regions and time zones.

The position combines architecture with technical delivery and operational involvement, taking complex changes from design through build, testing, release and handover.

What you’ll be doing:

• Provide senior technical leadership and architecture expertise across the ServiceNow platform
• Help define platform architecture, technical standards, reusable patterns and engineering guardrails
• Work directly with product and business teams to understand requirements and determine the best technical approach
• Remain hands on, jumping into complex problems, whiteboarding solutions and supporting engineers when needed
• Guide architecture across integrations, security, performance, CMDB, data models and platform design
• Help shape the technical roadmap, including integrations, platform improvements and technical debt
• Act as an escalation point for complex ServiceNow issues and support root cause analysis where required
• Review higher risk technical designs and ensure solutions remain scalable, supportable and upgrade safe
• Mentor engineers and help raise technical capability across a distributed global team
• Provide technical leadership across complex initiatives from design through testing, release and operational handover

The broader remit includes architecture reviews, integration patterns, platform governance, major incident support and technical leadership across complex initiatives.

About you:

• Around 8+ years of experience across enterprise ITSM, service operations or related platform environments
• 5+ years of strong, hands on ServiceNow experience
• Experience across ServiceNow architecture, solution design or technical leadership
• Strong knowledge of integrations, APIs, authentication, resiliency and monitoring
• Experience working with large, complex organisations and distributed technical teams
• An understanding of enterprise considerations including security, scalability, change management, compliance and platform governance
• ServiceNow certifications, with CSA required and additional architecture, development, integration or CIS credentials highly regarded
• A relevant degree or equivalent practical experience

If you’re technically strong, enthusiastic about ServiceNow and excited by the idea of helping build and shape a global platform capability, this could be a great next step. Please apply now or email your resume to sophia.parrelli@talentinternational.com

Talent International is currently recruiting Community and Stakeholder Engagement Manager to work for the NSW Government, based in Sydney (can be based in Newcastle or Wollongong). This is a 6 week contract, with the possibility of extension, paying between $850 to $950 per day + Super.

8 hours per day/ 40 hours per week

You will lead a team of communication specialists to deliver strategic engagement across NSW. Your work will give communities, customers and stakeholders meaningful opportunities to shape transport priorities and projects, while helping senior leaders understand community sentiment and emerging issues.

The opportunity

• Lead the design, delivery and evaluation of community engagement and communication plans.
• Advise senior leaders on stakeholder concerns, reputational risks and engagement opportunities.
• Build relationships across communities, government and project teams to support consistent communication.
• Use data and community feedback to improve engagement and inform decisions.
• Develop clear narratives that connect transport initiatives with local priorities and outcomes.
• Manage sensitive issues and crisis communications alongside corporate communications and executive teams.
• Coach your team and oversee contractors to deliver high-quality work.
• Maintain effective governance, reporting and compliance practices.

About you

You bring significant experience leading community and stakeholder engagement, ideally across complex public-facing projects. You can provide sound strategic advice, manage sensitive issues and turn engagement insights into practical recommendations.

You will also have:

• A qualification in communications, media, public relations, marketing or a related field, or equivalent relevant experience.
• An IAP2 Certificate in Engagement, or willingness to obtain one.
• A current Australian driver licence and willingness to travel.
• Availability for occasional engagement activities outside regular hours

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

The Role
This is a hands-on Data & AI Consultant opportunity combining technical delivery with client-facing consulting.

You will work across data engineering, business intelligence, cloud and applied AI initiatives, taking ownership from initial discovery and requirements gathering through solution design, development and delivery. The role suits someone who enjoys both building solutions and working directly with stakeholders to understand what the business is trying to achieve.

You will operate across Python, SQL, Microsoft Azure and Microsoft Fabric, developing data solutions, integrations and applied AI capabilities while helping clients translate business challenges into practical technical outcomes.

Key Responsibilities

• Design, build and integrate data, cloud, BI and applied AI solutions aligned to client requirements.
• Develop solutions using Python and SQL, including data processing, automation and engineering activities.
• Work across Microsoft Azure and Microsoft Fabric, supporting modern data platform and analytics solutions.
• Develop and integrate APIs and connected services across client environments.
• Engage directly with clients to gather requirements, analyse business problems and translate needs into fit-for-purpose technical solutions.
• Own delivery from discovery and solution design through development, troubleshooting, documentation and implementation.

Skills & Experience Required

• Strong hands-on development capability with Python and SQL, supported by sound Linux fundamentals.
• Commercial experience with Microsoft Azure, Microsoft Fabric and modern data engineering practices.
• Experience designing or delivering BI, analytics or data platform solutions, with the ability to turn business data into useful outcomes.
• Practical experience implementing AI solutions within a business environment, rather than purely experimental or academic AI.
• Experience developing and integrating APIs, alongside confidence using Git and modern source control practices.
• Strong consulting and business analysis capability, with the communication skills to work directly with clients, understand ambiguous requirements and shape practical solutions.
• The successful candidate will be comfortable operating autonomously, diagnosing unfamiliar systems and making sound technical decisions where requirements may not always be fully defined.

Nice to Have

• Experience delivering solutions across a consulting, professional services or client-facing environment.
• Exposure to Power BI or broader Microsoft BI technologies.
• Experience estimating and scoping technical delivery work.
• Broader experience across data architecture, analytics engineering, automation or AI-enabled business processes.

What’s on Offer

• Permanent position.
• Melbourne CBD location with hybrid working arrangements.
• Broad technical remit spanning AI development, BI, data engineering and cloud consulting.
• Opportunity to work directly with clients and take genuine ownership of solutions from discovery through to delivery.
• Varied project environment offering exposure to new technologies, business problems and technical challenges.

Apply today and Jimmy Nguyen will reach out to disclose further information.

Business Analyst – ERP

12-Month FTE | Melbourne

To $150K package – includes superannuation

An exciting opportunity is available for an experienced Business Analyst to join a major ERP review and transformation program within a complex, highly regarded organisation.

This role will play a key part in reviewing the organisation’s current Workday environment and supporting a formal Request for Proposal (RFP) process to determine the best future-fit solution across Finance, HR, Procurement and Payroll.

Working closely with the Senior Business Analyst, Solution Architect, Program Manager and key business stakeholders, you will translate business needs into clear requirements and help ensure potential technology solutions are evaluated against genuine business requirements.

Key Responsibilities

• Engage stakeholders across Finance, HR, Procurement and Payroll to understand current processes, pain points and future requirements.
• Facilitate workshops, interviews and requirements-gathering sessions with business and technical stakeholders.
• Document business and functional requirements, process maps, user stories and gap analysis.
• Review the current Workday environment and identify gaps between existing functionality and business needs.
• Develop and maintain the requirements register supporting the ERP RFP process.
• Assist with RFP documentation, evaluation criteria and vendor scoring frameworks.
• Assess vendor responses against documented business and functional requirements.
• Coordinate vendor demonstrations, workshops and Q&A sessions.
• Support testing and validation of proposed vendor solutions and proof-of-concept outcomes.
• Prepare reports, dashboards and presentations for senior stakeholders and project governance groups.

Skills & Experience

To be successful, you will ideally bring:

• Proven Business Analyst experience within complex organisations, involving ERP or enterprise platform programs.
• Strong experience in requirements gathering, process mapping, gap analysis and functional specifications.
• Experience supporting RFP, procurement or vendor evaluation processes.
• Knowledge of ERP, HCM or Finance platforms, with Workday experience highly regarded.
• Strong workshop facilitation and stakeholder engagement skills.
• Ability to communicate effectively with both technical and non-technical stakeholders, including senior executives.
• Strong analytical, problem-solving and documentation skills.
• Ability to manage multiple workstreams and deliver within tight project timelines.
• Experience with Power BI and/or SQL would be advantageous.
• Previous experience within research, education or healthcare environments would also be beneficial.

The Opportunity

This is a full-time FTE 12-month based on-site in Melbourne, offering the opportunity to contribute to a significant enterprise technology decision and transformation program.

You will work with senior stakeholders across the organisation and play an important role in shaping the requirements and evaluation process that will determine the organisation’s future ERP direction.

For more information contact Shelley on shelley.harrison@talentinternational.com. Shortlisted candidates will be contacted.

• Application Support Analyst
• Adelaide, SA based
• 24-Month Max-Term Engagement
• Australian work rights required – No visa sponsorship available.

Are you an experienced Application Support professional who enjoys solving technical problems and delivering exceptional customer service?

We’re partnering with an established technology organisation seeking an Application Support Analyst to join their Adelaide-based team. This is an excellent opportunity to work on business-critical applications while collaborating with developers, technical teams and customers to resolve complex issues.

Required Skills:

• Strong SQL troubleshooting and query writing skills
• Experience troubleshooting APIs using tools such as Postman and Elastic
• Ability to read and understand C#/.NET code to assist with issue investigation
• Excellent customer service and stakeholder communication skills
• Previous experience in Application Support or a similar technical support role

If you’re passionate about solving technical issues, enjoy working closely with customers, and have a solid application support background, we’d love to hear from you.

Apply now or reach out for a confidential discussion. You can reach Shilpa Sharma at 08 8228 1501.

We are seeking a strategic Manager of Technology Engineering and Architecture to spearhead Enviro NZ’s IT architecture, standards, and solution design.

Enviro NZ is in the midst of redefining what good looks like, with one eye on now and the other on future possibilities with the focus of providing exceptional experience to customers and staff.

Within the newly created leadership position, you will play a key role in shaping the future of technology.

The skills you already possess

• A broad understanding of enterprise applications, integration, cloud platforms, infrastructure and cyber.
• The ability to develop enterprise technology architecture.
• Strong exposure to Microsoft Enterprise Platforms (D365, AZURE).
• Experience contributing to the architecture, strategy, and technology foundations required to enable practical and responsible use of AI.
• Experience leading technical design authority reviews and ensuring solutions meet security, privacy, and operational requirements.
• Proven leadership in guiding technology lifecycle planning, system rationalisation, and vendor evaluations.
• Strong architecture foundations (TOGAF)
• Excellent communication skills, capable of translating complex technical concepts to non-technical stakeholders.

Other Requirements:

• Ability to pass pre-employment health assessments, including drug and alcohol testing.
• Willingness to support occasional travel as needed.
• Commitment to Enviro NZ’s values of respect, integrity, innovation, and teamwork.

The team is supportive and excited for the future and you will have the backing of an engaged executive team who realise the potential or a technology led organisation.

If you possess very strong fundamentals and are looking for a company who you can grow with and are willing to challenge the status quo (In the right way) then this might be the place for you.
Please apply with an updated CV to JP Browne.

This is a very exciting time to join Enviro NZ as their Manager of Technology Service Delivery and Business Engagement.

They are embarking on an exciting journey of technology and capability uplift with a primary focus on providing exceptional CX to customers and staff.

You will be responsible for creating and shaping a new service delivery capability to realise this vision.

Required Skills:

• Proven experience in designing, implementing and creating an exceptional service delivery capability within a customer first environment.
• Proven leadership in technology service management and IT operations.
• Exceptional stakeholder management and communication skills.
• The ability to build on an already great culture.
• Knowledge and experience shaping and using AI Chatbots with a view on improving customer experience.
• Proven experience of utilising and implementing ITIL Service Management.
• The ability to constantly build capability and capacity within your team, this includes utilising current and future tools (New technology, AI etc).
• Experience leading outsourced service providers in a multi-vendor environment.
• Expertise in incident, major incident, problem, change management, and continual service improvement.

Other Requirements:

• Willingness to travel as needed within regions.
• Ability to pass pre-employment health assessments.
• Demonstrated commitment to safety, integrity, and excellent customer service.

Enviro NZ is ready to propel forward in capability and you will have the backing and support of an engaged executive team.

We don’t need a leader who has all the answers, but someone who is highly capable and curious with a desire to lift others up.

If you are looking for an innovative environment where you can really make your mark, please apply with an updated resume to JP Browne.

Come join an organisation who are creating a very exciting future, one that is technology enabled and focused on providing exceptional customer outcomes.

In this newly created position, the Manager Project and Portfolio Delivery will be responsible for creating a delivery environment free of cumbersome bottlenecks and pointless meetings.

This role is about seamless delivery, and you will be the champion of transparency and communication.

Enviro NZ are on an exciting technology and business journey, where the delivery of great, fit for purpose, technology solutions will dramatically increase customer experience and outcomes.

Key skills you will need to have:

• A strong project delivery experience within an enterprise technology environment.
• A great sense of humour with high EQ.
• The ability to develop and implement delivery capability and frameworks that fit withtheEnviro NZ environment and are free of bureaucracy.
  • This delivery model needs to be able to operate in an innovative and fast paced environment.
• Excellent communication skills with the want and capability to bring people on the journey.
• An entrepreneurial mindset with the want to drive innovation.
• The ability to maintain an AI Use case Portfolio.

Other Requirements:

• Willingness to travel as needed within regions.
• Ability to pass pre-employment health assessments.
• Demonstrated commitment to safety, integrity, and excellent customer service.

We are not looking for someone who has been there and done it all and wears it like a badge of honour.

Ultimately we are looking for a great human who wants to do great work, with great people.

So, if you are looking to work with a team that are all in, and are excited for the future, then please apply with an up to date CV to JP Browne.

Audio Visual Technician / Installer

Commercial AV Installation

An opportunity is available for an experienced Audio Visual Technician / Installer to join a well established technology and electrical services provider delivering commercial AV and unified communications projects across Sydney.

This is a hands on installation role, suited to someone who can work confidently and independently on site and takes pride in delivering high quality cabling and installation work.

This is not an events AV position. Candidates whose experience is primarily in live events, staging, production or entertainment AV will not be considered.

The position falls under an EBA, with the applicable grade determined by the successful candidate’s level of experience and technical capability.

What We’re Looking For

You will be an experienced commercial AV installer or technician who can confidently complete installation work without requiring constant supervision.

You’ll ideally bring:

• Proven hands on experience installing commercial AV systems
• Strong experience building and dressing AV equipment racks
• Strong experience roughing in, installing and terminating AV cabling
• High quality, neat and professional cabling workmanship
• Ability to confidently read AV schematics, drawings and equipment layouts
• Experience installing displays, projectors, audio systems and AV infrastructure
• Strong troubleshooting and fault finding capability
• Understanding of Microsoft Teams Rooms, Zoom Rooms or similar collaboration technologies
• Current Driver’s Licence and Construction White Card

  Experience with Cisco, Crestron, Q-SYS, Biamp, structured cabling or fibre would be highly regarded, as would CTS/CTS-I certification and experience on larger commercial construction projects.

  Important Experience Requirement

  This position is specifically focused on permanent commercial AV installation.

  Candidates coming primarily from events AV, live production, staging, concerts, entertainment or temporary AV setups will not be considered. We are specifically seeking candidates with hands on experience delivering fixed commercial AV installations, particularly equipment rack builds and cable rough-ins.

  Employment Conditions

• Sydney based commercial AV projects
• Position covered under an EBA
• Grade will be determined based on experience, capability and technical strength
• Opportunity to develop towards Lead AV Technician, AV Commissioner and technical specialist positions

Opportunity knocks…

We are seeking an experienced Salesforce Project Manager to join our client and lead the delivery of key Salesforce initiatives across CRM, Data Cloud (Data 360) and Marketing Cloud. Additionally you’ll manage complex data and integration projects across multiple teams and stakeholders to deliver high value projects.

Why you’re special…

• You are an experienced Project Manager with at least 3 years’ hands-on experience delivering projects across Salesforce environments, including CRM, Data Cloud and/or Marketing Cloud.
• You have delivered complex digital IT projects including software implementations, data migrations and system integrations within large and complex environments.
• You have strong experience managing data and integration projects and understand the dependencies involved across systems, platforms and teams.
• You have strong engagement and communication skills, with the ability to build and maintain credibility with a variety of stakeholders.

What’s in it for you?

• Join a purpose-led organisation with an exciting portfolio of digital projects and plenty of opportunity to make an impact.
• Opportunity to deliver high-impact Salesforce and digital transformation projects.
• Auckland CBD location with hybrid working – 2 days in the office.
• Work across a broad Salesforce ecosystem including CRM, Data Cloud and Marketing Cloud.

Please apply now to register interest.

We are only able to consider those candidates with relevant NZ work rights who are already based in NZ.