Business Analyst - Federal Government

  • Australia
  • Melbourne
  • Permanent
  • Negotiable

Senior Business Analyst – Federal Government

Talent is seeking an experienced Senior Business Analyst to support a major technology initiative within a Federal Government agency.

This role will suit a confident and self-sufficient Business Analyst who can work across business and technology teams, bring clarity to complex requirements and support delivery from discovery through to implementation.

Key responsibilities

  • Facilitate workshops, interviews and stakeholder discussions to identify business needs, requirements and intended outcomes.
  • Elicit, analyse and document business, functional and non-functional requirements.
  • Develop business requirements documents, user stories and acceptance criteria.
  • Produce current-state and future-state process maps using BPMN.
  • Work collaboratively with business SMEs, executives, designers, developers and testers.
  • Apply user-centred design principles and Australian Government accessibility and usability standards.
  • Support testing, requirements traceability and defect clarification.
  • Assist with UAT preparation, system implementation and the creation of user guidance and training materials.
  • Manage competing priorities and work independently with limited supervision.
  • Guide and support junior Business Analysts when required.
  • Contribute positively to a professional, accountable and collaborative team culture.

About you

You will bring:

  • Relevant tertiary qualifications in information technology or a related discipline.
  • Strong knowledge of systems development lifecycles and Agile delivery methodologies.
  • Demonstrated experience eliciting, documenting and managing complex requirements.
  • Strong process-modelling, data-analysis and data-modelling capability.
  • Practical experience with BPMN and requirements-management tools.
  • Excellent analytical and problem-solving skills.
  • Experience applying user-centred design practices to improve services and user experiences.
  • Strong planning, prioritisation and delivery skills.
  • Highly developed written and verbal communication skills.
  • The ability to communicate effectively with technical, business and executive stakeholders.
  • Previous experience within Federal Government or a similarly complex and regulated environment will be highly regarded.

Application requirement

Candidates must submit a one-page pitch of no more than 5,000 characters addressing all essential criteria. The pitch should provide clear examples demonstrating relevant experience, responsibilities and outcomes.

Applicants must also meet citizenship, security-clearance and suitability requirements associated with the engagement.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Manufacturing Manager

  • Australia
  • Adelaide
  • Permanent
  • AU$220000 - AU$240000 per annum + + performance bonus

We are seeking an accomplished Head of Manufacturing Programs & Growth to lead a significant portfolio of complex engineering and advanced manufacturing programs within a sophisticated defence environment.

This is a senior leadership role combining manufacturing operations, program delivery, and commercial growth. You will lead 3 Operations Managers and have broader responsibility for approximately 300 indirect reports across Engineering, Machining, Electrical, Electronics and specialist trades.

The Role

You will be responsible for:

  • Leading manufacturing performance across safety, quality, cost, and schedule
  • Providing strategic oversight across a portfolio of complex, interdependent programs
  • Leading and developing 3 Operations Managers, with oversight of a multidisciplinary workforce of approximately 300 people
  • Managing priorities, resources, risks, and program-level trade-offs to optimise delivery
  • Driving strong governance, assurance, and cross-functional performance reviews
  • Embedding APQP, quality excellence and continuous improvement
  • Building trusted relationships with senior stakeholders, customers, and internal leadership teams
  • Identifying and shaping opportunities to expand manufacturing capability and support future business growth
  • Bringing a strong commercial and growth mindset to operational and strategic decision-making

About You

We are looking for a senior leader who brings a strong blend of manufacturing leadership, complex program management, and commercial capability.

You will ideally bring:

  • Significant leadership experience within complex manufacturing, engineering, or operational environments
  • Proven delivery of large-scale programs or portfolios
  • Experience leading large, multidisciplinary technical teams through senior operational leaders
  • Strong commercial acumen with experience identifying growth, capability expansion, or new business opportunities
  • Demonstrated ability to manage complex risks, interdependencies, budgets, and resources
  • Strong senior stakeholder engagement, influencing, and decision-making capability
  • Experience within Defence, Aerospace, Electronic Systems, Electronic Warfare, Sensing, or similarly complex technology environments will be highly regarded

This role will suit a commercially minded manufacturing leader who can operate at both the strategic and operational level driving current program performance while helping shape future capability and growth.

Australian Citizenship is essential, along with eligibility to obtain and maintain an NV1 Australian Defence Security Clearance and meet applicable export control requirements.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Senior Consultant - Procurement

  • Australia
  • Melbourne
  • Permanent
  • Negotiable

An exciting opportunity is available for an experienced Senior Consultant – Procurement to join a highly regarded management consulting environment, working across complex procurement, commercial advisory and transformation engagements.

We’re looking for someone who has already built experience within a consulting environment and brings several years of hands-on procurement experience. Ideally, you’ll have worked across government or public sector procurement, giving you a strong understanding of structured procurement processes, governance and stakeholder environments.

What you’ll be doing

  • Leading end-to-end procurement processes and complex tenders
  • Providing strategic procurement and commercial advice to senior stakeholders
  • Designing and implementing procurement policies, frameworks and governance models
  • Supporting procurement transformation initiatives and capability uplift programs
  • Managing supplier engagement, market approaches and negotiation processes
  • Turning complex analysis into clear, decision-ready recommendations

What you’ll bring

  • Previous experience working within management consulting or a professional services consulting environment
  • Several years of procurement, commercial or strategic sourcing experience
  • Demonstrated experience leading procurement projects and complex tenders
  • Government or public sector procurement experience highly regarded
  • Familiarity with public sector procurement frameworks, including Commonwealth Procurement Rules, desirable
  • Strong stakeholder engagement skills, with confidence working with senior and executive-level stakeholders
  • Strong commercial judgement and the ability to navigate complex client environments

Apply now to secure an interview or contact Anita Fonseka at anita.fonseka@talentinternational.com

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Environment & Release Coordinator

  • Australia
  • Melbourne
  • Permanent
  • AU$135000.00 - AU$145000.00 per annum + inc super
  • Docklands, Melbourne
  • Hybrid working: 3 days in the office / 2 days WFH
  • Enterprise transformation environment
  • Proof of Australian Citizenship required

We are seeking an organised and hands-on Environment & Release Specialist to support a large enterprise technology environment undergoing significant transformation.

This role is ideal for someone who enjoys creating order in complex delivery environments. You will build the calendars, registers, templates and documentation needed to coordinate non-production environments effectively, while supporting testing, releases and deployments across multiple projects.

The Role

Working closely with project teams, application support, infrastructure, integration specialists, vendors and the Change Advisory Board, you will:

  • Create, own and maintain a central calendar covering environment usage, releases, patching and project activities
  • Coordinate environment availability and bookings across development, test, UAT and pre-production
  • Document each environment’s purpose, configuration, ownership and current status
  • Develop and maintain environment maps, registers, schedules, templates and run sheets
  • Map application environments to connected systems and integration environments
  • Maintain accurate records of endpoints, integration points and connection settings
  • Coordinate environment freezes, refreshes and change windows
  • Support releases and deployments in line with agreed delivery schedules
  • Prepare environments for integration testing, UAT, regression testing and cutover rehearsals
  • Coordinate test data provisioning and ensure appropriate masking and security controls are applied
  • Represent environment-related activities through CAB and change-management processes
  • Identify and resolve environment conflicts, constraints and incidents before they affect delivery
  • Communicate environment schedules, risks and impacts clearly to technical and project stakeholders
You will bring …

  • At least two years’ experience in environment coordination, release and deployment support, application support, infrastructure, DevOps or a related role
  • Practical experience working with development, test, UAT or production environments
  • Experience creating and maintaining technical documentation, schedules, registers or trackers
  • Exposure to releases, deployments, change processes or integration environments
  • A practical understanding of environment dependencies and how applications connect across a technology landscape
  • Strong organisational skills and excellent attention to detail
  • The ability to coordinate activities across multiple teams, vendors and workstreams
  • Clear communication and confident stakeholder-management skills
  • A proactive approach and willingness to take ownership from planning through to completion
  • The ability to remain calm and reliable during releases, incidents and critical delivery period
Nice to have…

  • Experience using Jira, ServiceNow and Confluence, or comparable tools
  • Exposure to ITIL, change management or release management practices
  • Knowledge of Agile or DevOps delivery methodologies
  • Experience with test data, data masking or environment refresh activities
  • A relevant qualification in information technology, business or a related discipline

Apply

Please apply via the link provided or contact Kylie McManus for a confidential discussion:kylie.mcmanus@talentinternational.com

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Automaiton Test Analyst - COTS implantations

  • Australia
  • Melbourne
  • Permanent
  • Negotiable
  • 6-month initial contract with extensions
  • Oversee the testing for several COTS application implementations
  • Must have some experience with Python (2+ years)

An exciting opportunity is available for an experienced Automation Test Engineer to join a highly technical team working on a large-scale, mission-critical systems program. You’ll play a key role in managing the automation testing for multiple commercial off the shelf application implementation.

Responsibilities:

  • Developing automated test scripts for end-to-end testing
  • Creating and executing system-level test plans and procedures
  • Troubleshooting complex technical issues
  • Working across Systems Engineering, QA and Configuration Management teams
  • Supporting and improving test environments and processes

Requirements:

  • Python (2+ years) / PyTest
  • Automation- CI/CD, DevOps, scripting
  • Software and COTS integration
  • Software testing – Get into the weeds of the software
  • Strong Devops background – Not in software development, all in COTS

Benefits:

  • Secure, 6 month rolling contract – Option to convert to permanent
  • Competitive rate on offer
  • Interview and start ASAP

If you would like to know more please contact Sean Mantri on 0420 425 141 / sean.mantri@talentinternational.com or hit Apply Now!
r

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Project Manager

  • Australia
  • Melbourne
  • Permanent
  • Up to AU$160000 per annum

Reporting to a senior technology leader, you will take ownership of the delivery and coordination of a large-scale ERP implementation and associated business transformation activities.

It is a 3 year fixed term contract role offering $160,000 package.

Key responsibilities will include:

  • Providing leadership across a complex, cross-functional ERP transformation program
  • Managing the ERP implementation using recognised project management methodologies and best practice
  • Developing and maintaining project plans, schedules, governance, risk, change control and reporting frameworks
  • Facilitating business process re-engineering and ensuring new processes are documented, tested and embedded
  • Leading technical and business subject matter experts within a matrix environment
  • Overseeing software implementation, integrations, quality assurance and testing activities

To be successful, you will bring:

  • Extensive project management experience within a large, complex corporate or government environment
  • Demonstrated experience leading a large-scale software replacement or ERP implementation
  • Strong experience evaluating and implementing complex Software as a Service (SaaS) solutions
  • Proven vendor and contract management capability, including the ability to hold delivery partners accountable
  • Experience leading multidisciplinary teams of technical and business professionals
  • Strong business process improvement and transformation capability
  • Excellent stakeholder management, influencing and negotiation skills

Apply now to secure an interview or contact Anita Fonseka at anita.fonseka@talentinternational.com

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Senior Defence Engineering Managers - Maritime Capability & Sustainment

  • Australia
  • Queensland
  • Permanent
  • Negotiable

About the client

Our client supports complex Australian Defence maritime capability acquisition, transition and sustainment programs.
About the opportunities

We are recruiting multiple senior Engineering Managers to support Defence maritime programs across two key workstreams:

  • Capability acquisition, transition and Introduction Into Service
  • Evolved Cape Class Patrol Boat support-system remediation and sustainment

These are senior engineering leadership roles focused on governance, technical assurance, capability transition, certification, configuration management and long-term supportability.
The successful candidates will operate as trusted engineering advisers, working across Defence, Navy, SPO, military, logistics, sustainment and industry stakeholder groups.

Responsibilities

  • Provide senior engineering leadership and technical advice
  • Exercise or support delegated Engineering Authority arrangements
  • Establish engineering requirements for transition and remediation activities
  • Provide engineering governance and technical assurance
  • Identify, assess and manage technical risks
  • Support capability acquisition, transition and Introduction Into Service
  • Prepare and review Engineering Management Plans and transition documentation
  • Support safety cases, technical certification plans and acceptance activities
  • Conduct technical investigations and provide recommendations
  • Oversee engineering inspections, testing and evaluation
  • Manage engineering change and configuration-control activities
  • Establish and maintain controlled design baselines
  • Lead or support Maintenance Task Analysis programs
  • Oversee configuration audits and baseline verification
  • Support technical data remediation, including drawings, maintenance documentation and Illustrated Parts Catalogues
  • Ensure engineering outcomes are safe, compliant and supportable
  • Advise stakeholders on sustainment and in-service support impacts
  • Work closely with Defence, Navy, SPO and industry partners

What’s in it for you?

  • Multiple opportunities across critical Defence maritime programs
  • Senior engineering leadership and delegated-authority responsibilities
  • Exposure to capability acquisition, transition and sustainment
  • Opportunities based in Cairns or Brisbane
  • Some remote flexibility may be considered for suitable transition specialists
  • Package of up to $180,000 available for applicable opportunities

Requirements

  • Degree qualification in engineering or a related discipline
  • Senior engineering-management experience within Defence or another highly regulated environment
  • Strong engineering governance and technical-assurance capability
  • Experience managing technical risk, certification and acceptance
  • Knowledge of Defence capability acquisition and sustainment
  • Experience developing and reviewing engineering and project artefacts
  • Strong configuration-management and change-control experience
  • Excellent stakeholder engagement and communication skills
  • Ability to operate autonomously as a trusted engineering adviser
  • Australian citizenship and ability to meet Defence security requirements

Highly regarded experience

  • Defence maritime systems and sustainment
  • Capability transition and Introduction Into Service
  • Previous experience within an SPO, CASG or Defence capability environment
  • Delegated Engineering Authority arrangements
  • Maintenance Task Analysis
  • Design-baseline development and configuration audits
  • CPEng and RPEQ qualifications
  • Current NV1 security clearance

Important ECCPB requirement
Candidates being considered for the Evolved Cape Class Patrol Boat workstream must have:

  • Recent and direct ECCPB platform or support-system experience
  • Current NV1 clearance
  • Defence maritime sustainment experience
  • Engineering Authority, configuration-management and technical-assurance experience

Candidates without ECCPB experience may still be considered for the broader capability transition and Introduction Into Service workstream.

To apply

Due to the high volume of applications, we may not be able to respond to every applicant individually. Only candidates progressing to the next stage will be contacted.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Cyber Security Consultant

  • Australia
  • Australian Capital Territory
  • Permanent
  • AU$120000 - AU$150000 per annum

Senior Cyber Security Consultant

We are looking for a Senior Cyber Security Consultant to join a growing technology consulting team, supporting enterprise and government clients across complex security environments.
This role will suit someone with strong security engineering experience, solid stakeholder engagement skills, and the ability to provide technical advice across a range of cyber security technologies.

Location: Canberra,
Work model: Hybrid
Clearance: Baseline clearance with ability to obtain NV1.

About the role
You will work across multiple client environments, providing security advice, solution design, implementation support, and ongoing service improvement across cyber engineering services.

Key responsibilities

  • Provide technical security advice to internal teams, service delivery teams, and customers
  • Lead customer meetings and technical workshops
  • Support security design, gap analysis, and implementation planning
  • Assist with incident, problem, and change management activities
  • Review and improve customer security environments
  • Support upgrades, policy tuning, new implementations, and service improvements
  • Identify opportunities for automation and process improvement
  • Maintain awareness of emerging security threats, trends, and technologies

Skills and experience

  • 5+ years’ experience in security engineering, consulting, or support
  • Strong understanding of IP networking and security principles
  • Experience with one or more of the following:
  • SSE / ZTNA technologies such as Zscaler or Netskope
  • Next-generation firewalls such as Fortinet or Palo Alto
  • Web application filtering such as F5 or Imperva
  • Vulnerability scanning tools such as Tenable or Rapid7
  • Microsoft security tools, Microsoft Sentinel, Defender, or similar
  • Ability to engage with technical and non-technical stakeholders
  • Experience developing security designs, standards, and implementation plans
  • Knowledge of frameworks such as ISO 27001, NIST, CIS Benchmarks, or ASD Essential Eight
  • Strong communication skills and a customer-focused approach

Benefits

  • Salary package from $120k-$150k including super, depending on experience
  • Training and professional development opportunities
  • Flexible hybrid working arrangement
  • Option to purchase additional leave
  • Opportunity to work across varied enterprise and government projects

This is a great opportunity for a security professional looking to step into a consulting role with exposure to multiple clients, modern security technologies, and complex project environments.

Apply now or contact Luther Borgas at luther.borgas@outbacktalent.com

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Project Manager (Energy)

  • Australia
  • Queensland
  • Permanent
  • Negotiable

About the client

Our client operates within the energy sector and is preparing to deliver a range of complex business transformation and strategic delivery initiatives.

About the opportunities

We are seeking expressions of interest from professionals at multiple levels for potential long-term engagements based in Townsville.

Opportunities may include:

  • Program Manager
  • Project Manager
  • Portfolio Manager – part-time
  • Program Support Officer or Coordinator

These roles will support the planning, governance and delivery of projects and programs across a complex energy environment. Depending on the position, responsibilities may range from senior program leadership and portfolio oversight through to project coordination, reporting and delivery support.

Responsibilities may include

  • Lead or support complex programs and transformation projects
  • Manage project scope, schedules, budgets, risks and dependencies
  • Establish and maintain effective governance and reporting
  • Coordinate multidisciplinary teams and external suppliers
  • Build strong relationships with senior and operational stakeholders
  • Support portfolio planning, prioritisation and performance monitoring
  • Prepare project documentation, reports, presentations and meeting materials
  • Maintain registers, schedules, actions and delivery documentation
  • Identify risks, resolve delivery issues and support informed decision-making
  • Assist with organisational and operational change activities

What’s in it for you?

  • Multiple opportunities across different levels of seniority
  • Potential long-term contract engagements
  • Full-time and part-time options available
  • Work across meaningful energy and transformation initiatives
  • Opportunity to contribute to complex, high-profile programs
  • Townsville-based roles offering strong stakeholder exposure

Requirements

Requirements will vary depending on the opportunity, but may include:

  • Experience across program, project, portfolio or delivery support functions
  • Previous exposure to energy, energy transition, utilities, infrastructure or complex transformation environments is highly desirable
  • Strong governance, reporting and stakeholder-management capability
  • Experience managing or supporting project risks, schedules and dependencies
  • Excellent written and verbal communication skills
  • Ability to work effectively within multidisciplinary teams
  • Availability to work primarily onsite in Townsville
  • Full Australian working rights

To apply

If you are based in Townsville or open to relocating and have experience across program, project, portfolio or program-support delivery, please submit your CV

These are opportunities, with appointments subject to project confirmation and individual role requirements.

Due to the high volume of applications, we may not be able to respond to every applicant individually. Only candidates progressing to the next stage will be contacted.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Change Manager // Contract // Communications

  • Australia
  • Parramatta
  • Permanent
  • Negotiable

Senior IT Change Officer – Communications & Engagement

We are seeking an experienced Senior IT Change Officer to lead communications, engagement and capability-building activities across a large and complex technology environment.

This role will focus on helping users understand, adopt and confidently use IT tools, services, policies and processes. You’ll develop engaging communications, targeted engagement approaches, training support and feedback mechanisms that make technology and process changes easier for people to understand and adopt.

This is a great opportunity for someone who combines strong change communications and stakeholder engagement skills with experience supporting technology or digital transformation initiatives.

Previous Local Government experience will be highly regarded.

What You’ll Be Doing

  • Develop and deliver targeted communications and engagement plans that support the successful adoption of IT tools, services, policies and processes.

  • Analyse stakeholder groups, user needs, adoption barriers and communication risks to determine the right engagement approach.

  • Translate complex or technical information into clear, compelling and user-friendly communications for diverse audiences.

  • Plan and coordinate training, information sessions, demonstrations, events and consultations to build user confidence and capability.

  • Drive participation in training and engagement activities by clearly communicating their value, relevance and benefits.

  • Develop user-focused collateral including guides, FAQs, intranet content, presentations, talking points, newsletters and campaign materials.

  • Work closely with IT leaders, technical teams and business stakeholders to source meaningful content and communicate project, strategy and service updates.

  • Establish effective feedback loops to understand user sentiment, identify adoption barriers and continually improve communications and engagement.

  • Measure the effectiveness of communications, engagement and training activities using attendance, feedback, satisfaction and adoption indicators.

  • Provide strategic advice to IT and program leaders around stakeholder engagement, change impacts and communication risks.

About You

You’ll be an experienced communications, engagement or change professional who understands that successful technology change is about more than sending communications – it’s about helping people understand what is changing, why it matters and how to work differently.

You will ideally bring:

  • Demonstrated experience developing and delivering communications, engagement or change approaches supporting technology, digital tools, business systems or organisational processes.

  • Strong experience driving user adoption and behavioural change within complex organisations.

  • Experience planning and coordinating training, capability-building, events, consultations or information sessions for diverse user groups.

  • Excellent written communication skills with the ability to turn technical and process-heavy information into clear, engaging content.

  • Strong stakeholder engagement skills and the confidence to work with senior leaders, technical teams and business users.

  • Experience developing communications across multiple channels and formats.

  • An ability to understand stakeholder needs, identify adoption barriers and tailor engagement accordingly.

  • Strong planning, organisation and communication skills, with the ability to operate autonomously in a complex environment.

  • Local Government experience will be highly regarded.

Why Apply?

This is an opportunity to take ownership of communications and engagement activities that have a genuine impact on how people experience and adopt technology. You’ll work across a broad range of IT initiatives, helping bridge the gap between technical teams and end users while building confidence and capability across the organisation.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Senior Project Manager

  • Australia
  • Melbourne
  • Permanent
  • Negotiable
  • Fixed Term Contract until End of November 2027
  • High Impact Role – $170,000-190,000k Package
  • Lead Major Technology Transformation Project

Melton City Council is seeking an experienced Senior Project Manager to lead the delivery of our Technology Change Program, a key initiative supporting Council’s broader Transformation Program.

This is an exciting opportunity to drive large-scale technology and business change project that will modernise systems, improve organisational capability and deliver lasting benefits to our growing community.

About the Role
Reporting to the Program Director, you will:

  • Lead the successful delivery of complex technology transformation project.
  • Manage project governance, budgets, risks, schedules and reporting.
  • Build strong relationships with executive leaders, business stakeholders, vendors and project teams.
  • Drive organisational change, training and adoption of new technologies.
  • Provide strategic advice and regular reporting to senior leadership and governance groups.

You will bring:

  • Tertiary qualifications in Project Management, IT, Business or a related field.
  • Extensive experience delivering large-scale ICT or digital transformation projects.
  • Strong knowledge of project management methodologies and governance frameworks.
  • Exceptional stakeholder engagement, communication and negotiation skills.
  • Demonstrated experience leading teams and managing complex programs in fast-paced environments.
  • Experience in Local Government and TechnologyOne environments will be highly regarded.

Why join Melton City Council?
Melton City Council is proud to serve one of Australia’s fastest growing and most diverse communities. They are a forward-thinking local government committed to creating a city where everyone feels welcome, supported, and empowered.

Driven by innovation, inclusion, and excellence, Melton deliver high-quality services and infrastructure, promotes lifelong learning, and champion health and wellbeing across the municipality. The team plays a vital role in shaping a vibrant, sustainable future for the council’s residents.

Working with Melton City Council means being part of a collaborative and inclusive culture that values your growth.

  • Professional and personal development opportunities
  • Generous leave entitlements and flexible work arrangements
  • A dynamic workplace close to home, surrounded by heritage charm, green spaces, and modern amenities.

Join Melton and help build a city that thrives-where your work makes a real difference every day.

Apply today to secure an interview or contact Sarah Jordan (sarah.jordan@talentinternational.com)

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Business Analyst - Telco/Utilities billing

  • Australia
  • Melbourne
  • Permanent
  • Negotiable

Business Analyst – Consumer and Billing Transformation

Scale by Avec is seeking an experienced Business Analyst to join a Consumer team delivering key technology and business transformation initiatives.

You will work across business and technical teams to understand customer and operational needs, define clear requirements and improve the processes supporting consumer products, services and billing. This is a hands-on role requiring strong workshop facilitation, stakeholder engagement and documentation skills.

Key responsibilities

  • Collaborate with stakeholders across Technology and business teams to gather, analyse, validate and prioritise business and technical requirements.
  • Facilitate workshops, interviews and walkthroughs to identify business needs, customer pain points and improvement opportunities.
  • Apply persona-based requirements gathering and user story mapping to understand different customer and user needs.
  • Translate complex business and technical concepts into clear requirements, user stories, acceptance criteria and process documentation.
  • Document current-state and future-state processes using appropriate process-modelling techniques.
  • Work closely with architects, engineers and project managers to align business requirements with practical technical solutions.
  • Identify process inefficiencies, control gaps and opportunities for improvement.
  • Initiate discussions on improvement opportunities and ensure proposed solutions appropriately address them.
  • Maintain accurate documentation, requirements traceability and version control across all analysis artefacts.
  • Support stakeholder reviews, solution walkthroughs, testing and business acceptance activities.
  • Manage competing priorities and maintain progress in an evolving and sometimes ambiguous environment.
  • Perform other reasonable duties as directed by the company.

What you’ll bring

  • More than six years of comprehensive Business Analyst experience.
  • Previous experience within electricity, gas, power, utilities or telecommunications.
  • Strong understanding of consumer, customer-service or billing-related processes.
  • Highly developed stakeholder-management, facilitation and negotiation skills.
  • Demonstrated ability to build trust, collaborate and influence across business and technical teams.
  • Strong requirements elicitation, analysis and process-documentation capability.
  • Advanced experience with user story mapping and persona-based requirements gathering.
  • Experience creating clear, accurate documentation from scratch.
  • Understanding of Business Process Model and Notation (BPMN).
  • Working knowledge of BABOK techniques and business-analysis practices.
  • Exposure to AI tools that support business analysis, documentation or requirements management.
  • Strong written and verbal communication skills.
  • Confidence operating at both strategic and operational levels.
  • Ability to manage competing priorities, navigate ambiguity and support continuous improvement.
  • Experience working within Agile, Waterfall or hybrid delivery environments.

Highly regarded

  • Experience with Velocity, Gentrack or similar utilities and billing platforms.
  • Exposure to Australian Energy Market Operator processes or AEMO market interactions.
  • Experience supporting consumer, billing, customer-platform or digital transformation programs.
  • Understanding of customer journeys, products, pricing, metering, payments and billing processes.
  • Familiarity with Jira, Confluence, Azure DevOps, Visio, Miro or equivalent tools.

What success looks like

You will bring structure and clarity to complex consumer and technology initiatives. You will confidently lead workshops, establish accurate requirements and produce documentation that stakeholders, architects, engineers and project teams can use to progress their work.

Your must have a background working in Utilities or Telco especially in the Customer billing platform space.

The role will suit a proactive and self-sufficient Business Analyst who combines strong domain knowledge with practical delivery capability.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.