Salesforce Functional Consultant
Talent International, a leading Australian recruitment firm, have been engaged by our long-standing client, a leading national logistics organisation, to support a major enterprise-wide digital transformation. We are seeking an experienced Salesforce Functional Consultant to join a large-scale, customer-focused platform uplift.
Job Title: Salesforce Functional Consultant
Daily Rate: $1,000 per day
Location: Sydney (Hybrid – 2 days WFH, 2-3 days in office)
Contract Length: 12 month contract (multi-year program with extensions)
Start Date: ASAP
We’re working with a large, well-established enterprise on a major, multi-year Salesforce transformation, supporting a customer experience program already well underway and fully greenlit. This is a rare opportunity to join a long-term, stable program at scale.
The Role:
As a Salesforce Functional Consultant, you’ll play a key role in bridging business needs and technical delivery. You’ll work closely with business stakeholders, Solution and Technical Architects, developers, and external consulting partners to translate complex requirements into clear, high-quality user stories and functional solutions.
You’ll be responsible for ensuring the overall functional implementation, usability, and business alignment of Salesforce solutions, while actively contributing to an Agile delivery environment.
This role works closely with Senior leaders and requires strong communication skills, confidence engaging with senior stakeholders, and the ability to clearly articulate progress, risks, and solutions.
Key Responsibilities:
- Elicit, analyse, and document business and functional requirements
- Translate requirements into clear user stories with acceptance criteria
- Collaborate with Solution and Technical Architects on complex solution design
- Support capture and documentation of non-functional requirements
- Actively participate in Agile ceremonies (stand-ups, backlog grooming, showcases, retrospectives)
- Support defect triage, testing activities, and deployment verification
- Provide traceability of requirements throughout the delivery lifecycle
- Identify and manage risks, issues, and dependencies
- Support UAT planning and execution
- Present solutions and recommendations to business and technical stakeholders
- Build strong, collaborative relationships with internal teams and clients
Skills & Experience:
- 5+ years’ experience as a Salesforce Functional Consultant or Business Analyst on large or complex Salesforce programs
- Strong hands-on experience with Salesforce (Service Cloud / Lightning)
- APEX knowledge and experience is highly regarded
- Experience working in hybrid Agile delivery environments
- Proven ability to structure requirements into epics and write high-quality user stories
- Salesforce certifications preferred (Administrator, Service Cloud Consultant)
- Strong communication and presentation skills – confident engaging with technical and non-technical audiences
- Ability to influence, challenge constructively, and act as a trusted SME
- Strong analytical skills and a proactive, can-do mindset
- Experience using tools such as Jira, Confluence, Miro, Visio
The Program:
This role supports a major customer experience transformation, leveraging:
- Salesforce Core & Service Cloud
- AI-enabled workflows and automation
- Adobe integrations across digital channels
The program is focused on delivering a consistent, personalised, digital-first customer experience across all touchpoints.
To Apply:
If this sounds like your next opportunity or you would like to hear more, please apply now and submit your resume.