HR People Analyst

  • Australia
  • Melbourne
  • Permanent
  • Negotiable
  • Initial Contract until 30 June + Potential extensions
  • Melbourne CBD Location with hybrid WFH arrangement
  • Government Agency

Join this government agency as a HR Reporting Specialist in a high-impact role where your expertise in people data, reporting and analytics will strengthen organisational performance. Reporting to the People Systems & Reporting Lead, you’ll drive capability uplift, lead performance reporting, and deliver insights that shape strategic decision-making.

Key Responsibilities

  • Lead performance reporting uplift, training and capability building across the organisation.
  • Develop dashboards, insights, data trends, and clear documentation to support reporting maturity.
  • Improve data quality, accessibility and reporting processes, including real-time dashboards and structured monthly reporting.
  • Provide expert advice on people data solutions and troubleshoot SuccessFactors reporting.
  • Manage continuous improvement projects to enhance reporting efficiency and risk identification.
  • Coordinate enterprise performance reporting with HR Business Partners and divisional teams.
  • Oversee monthly metrics, data validation, analysis and compliance reporting.
  • Support external reporting requirements and broader organisational reporting needs.

Key Requirements:

  • Strong experience in enterprise business intelligence or analytics, ideally within government.
  • Advanced Power BI and data modelling skills; understanding of SQL, data warehousing and integrated reporting systems.
  • Strong analytical, problem-solving and communication strengths, with the ability to translate insights for diverse stakeholders.
  • Proven project management skills and ability to manage multiple priorities.
  • Collaborative, proactive, and committed to quality, integrity, and continuous improvement.
  • Desirable: Experience with SuccessFactors People Stories

What’s in it for you

  • Initial Contract until 30 June + Potential extensions
  • Melbourne CBD Location with hybrid WFH arrangement
  • Government Agency

Please apply today to secure an interview or for more information contact Xavier Cusack at xavier.cusack@talentinternational.com

Apply now

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Role, Delivery Lead, Aviation Technology Transformation

  • Australia
  • Sydney
  • Permanent
  • Negotiable
Role, Delivery Lead, Aviation Technology Transformation

Location, Sydney
Contract length, 12 months
Engagement, Contract
Start, ASAP

Our client, a leading global consultancy, is partnering with a major aviation customer on a large scale, business critical technology transformation. They are seeking a senior Delivery Lead to drive complex, multi workstream delivery programs across airline technology, modern airline retail, and finance transformation.

This role requires established aviation domain expertise. Candidates without prior aviation industry experience will not be considered, as the customer requires immediate, proven credibility in airline environments.


What you will be doing

  • Lead complex technology delivery programs for a major aviation customer, acting as the primary contact for technology delivery at account or program level.

  • Assemble and lead delivery teams of 50+ technology professionals across onshore and offshore locations, aligning delivery to program outcomes and client priorities.

  • Partner with client executives and program directors to shape delivery strategy, manage governance, and ensure commitments are met.

  • Provide functional and,or technical expertise to the delivery team and client leadership to define the most effective path to achieve the client outcome.

  • Navigate delivery challenges that arise, identifying solutions and making decisions collaboratively to achieve business outcomes.

  • Demonstrate exemplary leadership, mentoring and developing team members, and leading by example with accountability, collaboration, stewardship, and a commitment to ongoing professional growth.

  • Lead the development of proposed client solutions, either through direct client engagement or formal RFP processes, including estimates, program schedules, RFP response direction, and proposal management.


Key responsibilities

Program leadership and governance

Own end to end delivery across multiple integrated workstreams, including scope control, planning, execution oversight, reporting, risk management, and dependency management.

Client partnership

Engage with C suite stakeholders, including CEO, CIO, and senior airline leaders. Build trusted relationships and ensure delivery remains aligned to aviation commercial and operational priorities.

Team and vendor management

Build, lead, and motivate cross functional teams across global delivery models. Coordinate internal and third party resources to maintain delivery cadence and quality.

Solution shaping and sales contribution

Contribute aviation and airline technology expertise during pre sales and solution shaping phases, supporting definition of approach, estimates, schedules, and RFP responses.


Skills profile, requirements

  • Aviation industry technology subject matter expertise, with strong understanding of airline operating and commercial environments.

  • PSS expertise, ideally Amadeus, and experience with Revenue Accounting.

  • Airline finance transformation expertise, including finance and people transformation.

  • Minimum 15 years complex delivery experience, either as a Delivery Lead or within a consulting,technology delivery company.

  • Large account delivery experience including leadership of teams of 50+ technology professionals.

  • Proven track record delivering complex system integration programs and,or large scale production operations, using multiple delivery methodologies.

  • Demonstrated ability to manage senior executive, C level client relationships.

  • Experience across multiple technology platforms including SAP, Salesforce, Oracle, custom development, integration, and cloud ecosystems.

  • Experience as a key contributor to pre sales phases, originating, defining, and shaping solutions that deliver client value.

Apply now

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Enterprise Account Executive

  • New Zealand
  • Auckland
  • Permanent
  • Negotiable

If you’re an experienced enterprise seller who knows their way around the Microsoft ecosystem (or broader enterprise SaaS), here’s a role where you can genuinely make your mark.

A high-growth global tech vendor is scaling its presence in NZ, and they’re looking for a confident, relationships-first Enterprise AE to own the Auckland commercial market.

You’ll be the face of the business on the ground-backed by strong partners, great tech, and a team who actually knows how NZ operates (not the “copy/paste from Australia” approach).

What you’ll be doing?

  • Leading the commercial sales strategy for Auckland and the upper North Island.
  • Owning a mix of new business (70%) and expanding existing accounts (30%).
  • Getting face-to-face with enterprise customers-banks, FSI, retail, consulting, large corporates.
  • Working closely with the Microsoft channel and local partners to open doors and progress deals.
  • Running the full sales cycle: discovery, value-based selling, demos, proposals, presentations.
  • Representing a platform that’s broad, evolving and genuinely interesting to talk about (no one-trick pony here).

What you’ll bring?

  • 5+ years in enterprise tech sales (SaaS, cloud, digital, data, collaboration platforms).
  • Experience selling into large NZ enterprises (bonus points for Microsoft ecosystem knowledge).
  • Strong commercial discipline-pipeline management, forecasting, territory planning.
  • Reputation for being a self-starter who thrives with autonomy.
  • The ability to walk into a boardroom and hold a strategic conversation, not just pitch features.
  • A bit of Kiwi grit, humour, and relationship-building charm.

Why it’s worth your time?

  • High visibility, high impact – you’re one of the first NZ sales hires, shaping how the brand grows locally.
  • Backed by strong partners
  • Real career growth – as the NZ presence expands, leadership and influence naturally follow.
  • Tech with breadth – plenty of room for strategic selling and creative problem-solving.
  • Flexibility & balance – no big-vendor bureaucracy; you’re trusted to run your patch.

Apply now

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Finance Manager

  • New Zealand
  • Wellington
  • Permanent
  • Negotiable

This is an exciting opportunity for an experienced and forward-thinking financial professional to take ownership of the Racing Integrity Board’s (RIB) financial management, reporting, and strategic financial direction. You will provide trusted insights and advice to the Executive and Board, directly contributing to organisational performance, resilience, and overall effectiveness.

About us

The Racing Integrity Board (RIB) is a statutory body established under section 42 of the Racing Industry Act 2020, with a clear mandate to uphold integrity, animal welfare and professionalism across New Zealand’s racing industry. Our purpose – safe racing, fair racing and public confidence – guides our work across an industry that generates nearly 14,000 full-time equivalent jobs and contributes about $1.9 billion to New Zealand’s GDP annually.

About the Role

Reporting directly to the Executive Manager of Corporate Services, the Finance Manager leads the financial function for the RIB, ensuring strong financial leadership, compliance, and high-quality advice. As the RIB continues its transition from an outsourced model, a key focus will be reviewing and improving systems, processes, and ways of working, while partnering across the organisation to strengthen financial capability.

Key responsibilities include:

  • Leading budgeting, forecasting, management accounting and monthly financial reporting.
  • Managing financial risk and ensuring robust internal controls
  • Overseeing cash flow, payroll, and statutory compliance
  • Providing timely, high-quality financial advice to the Executive and Board
  • Ensuring financial systems (including Xero and Smartly) are fit for purpose and continuously improving
  • Coaching and developing your direct report – Finance Administrator

About you

The ideal candidate will have:

  • A bachelor’s degree in finance, accounting, or a related field.
  • A CA/CPA qualification (essential)
  • 5+ years of experience in a financial management role.
  • Strong experience in financial and management accounting, budgeting, analysis, and forecasting.
  • Proven experience enhancing and establishing finance systems and processes.
  • Experience coaching or developing junior finance staff.
  • High proficiency with Excel, financial systems, and payroll. RIB uses Xero and Smartly Payroll.

You’ll thrive in a changing environment and be confident guiding others through that change – building understanding, reinforcing good practice, and helping the organisation evolve with clarity and confidence.

While experience in the public sector is advantageous, we encourage all interested candidates to apply.

In return, you’ll join a small, agile organisation where your work has visibility and impact. You’ll be supported by a committed leadership team and have the opportunity to contribute meaningfully to the integrity and success of the racing sector.

This is a full time permanent role based in the Wellington CBD.

How to apply

For a copy of the full position description or discuss this role please contact Katie Kemp on 021 928 232, or email: katie.kemp@talentinternational.com

We are committed to completing this recruitment before Christmas, if you are interested, please do not delay in submitting your application. We will be reviewing applications daily. Applications will close at 9am on Tuesday 9th of December, or earlier if a short list of successful applicants is identified before that date.

To make your application, please prepare your CV and cover letter and click the APPLY NOW link.
Only people with the right to work in New Zealand may apply for this position. For advice on obtaining a New Zealand work or residence visa visit www.immigration.govt.nz.

Apply now

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Service Technician - Fully Qualified Electrician

  • Australia
  • Queensland
  • Permanent
  • AU$85000 - AU$95000 per annum
  • Full time permanent role, commence ASAP
  • Fully maintained work van, tools, tech and everything you need to succeed provided
  • This role will service the Gold Coast Region, provide in-field service work on water units

Your new company:

This organisation is a global leader in premium drinking water solutions, known for designing and manufacturing innovative, sustainable products used in homes, workplaces, and commercial environments worldwide. With a strong focus on quality, reliability, and environmental impact, they help reduce single-use plastics and deliver smarter, cleaner water experiences to millions of customers. Culturally, they champion teamwork, continuous improvement, and genuine care. Supportng their people with training, autonomy, and a collaborative environment where everyone is empowered to grow and contribute to meaningful, real-world outcomes.

Your new role:

  • Perform in-field servicing, maintenance, and repairs on boiling and chilled water systems across the Gold Coast region.
  • Diagnose faults and troubleshoot technical issues to ensure reliable, high-quality performance of units.
  • Install equipment and complete all work to professional, safety, and compliance standards.
  • Deliver exceptional customer service, representing the brand with professionalism and care.
  • Maintain accurate service records, reports, and documentation via iPad/iPhone systems.
  • Manage daily schedules independently, ensuring timely attendance to customer sites.
  • Collaborate with the broader technician team and communicate effectively with the Team Leader.

What you’ll get in return:

  • One-on-one training for 4-6 weeks to help you hit the ground running.
  • Work with an amazing and supportive Team Leader.
  • Be part of a tight-knit team of 25 technicians who back each other up.
  • A fully serviced and maintained van, plus fuel card and toll tag.
  • All the tools you need: iPhone, iPad and uniform.
  • A fully autonomous role with plenty of independence.
  • Access to a rewards platform, giving all staff access to in-store and online savings from scores of retailers around Australia and New Zealand.
  • Employee Discounts on products and services.
  • Access to an Employee Assistance Program (EAP).
  • Refer a friend and be rewarded.
  • A company passionate about the environment, hygiene, technology, and professional and quality.
  • Summit Fleet offers employees the ability to access novated car leases.
  • Commitment to ongoing learning and development.
  • Reward and recognition programs (The 5C’s Excellence Award/Employee of the Year Award/Service Awards).

What you’ll need to succeed:

  • Trade qualified as an Electrician / or Restricted Electrical Licence
  • Experience in servicing, install and maintenance in any relatable industry (coffee machines, water units)
  • Someone who has excellent fault finding and problem-solving abilities
  • Individuals who can manage their time efficiently and effectively
  • Someone who takes pride in delivering excellent customer service experience to our customers
  • Current drivers licence
  • The successful candidate will need to undergo pre-employment checks including national criminal history check, drug, alcohol and medical. Willingness to complete required.

How to apply:

If this sounds like you express your interest and suitability via the ‘Apply Now’ function.

If you would like more information about this role, or wish to have a confidential discussion about your career aspirations, please contact Steph Smithers (07) 3031 4500 or steph.smithers@talentinternational.com // Emma Hansen (07) 3031 4517 or emma.hansen@talentinternational.com today.

We look forward to hearing from you ✨

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Senior Project Manager

  • New Zealand
  • Wellington
  • Permanent
  • 5 weeks annual leave following two years of continual service
  • Supportive team environment with an exciting variety of work
  • Lead all project activity that focuses on upgrades that meet
  • Based at our Petone office, with hybrid working options available

Talent has partnered with Wellington Water to recruit a Senior Project Manager to support projects that support systems capabilities.

This is a fixed-term position until 27th June 2027.

We’re looking for people who are passionate about being part of a team that delivers essential services to our communities. You’ll enjoy a workplace with inclusivity at its core and be part of a team that’s united by passion, dedication, and fosters a shared care for water and their community.

The opportunity

Wellington Water is currently looking to uplift technology and support system capabilities and are looking for a Senior IT Project Manager with a good understanding of cloud infrastructure and data platforms to get the most out of our systems across a fixed term project.

Reporting to the Manager EPMO & Digital Portfolio, you will lead all project activity across our Core Platforms Remediation Programme that focuses on upgrades that meet data management, analytics, reporting and business application needs. This will require you to work closely with internal / external stakeholders, vendors and Subject Matter Experts to further understand the capabilities and connections of our data, cloud infrastructure platforms, how they are utilised within the wider organisation and see design from project scope through development, migration and delivery.

Utilising your previous project management experience you will lead project support staff, work closely with our end users, and identify resourcing and supplier engagement for workstream requirements.

About you

To be successful in this role you will bring:

  • Proven leadership experience with certification in project methodologies such as PRINCE 2, Agile or similar
  • Demonstrated ability to implement core business strategies and objectives into technology orientated projects
  • Delivery focus to drive and champion continuous improvement
  • Deep understanding of common cloud infrastructure technologies, COTS product implementations, Data Platforms and experience in Microsoft Business Applications (including Project Server)
  • An excellent understanding of current architect solutions and technical business analytics
  • A strong ability to engage and motivate others, alongside excellent relationship management skills

Benefits

At Wellington Water, our purpose extends beyond delivering great water services for the region; we foster a thriving community, support a diverse workforce, and offer supportive development opportunities. We genuinely care about your safety and wellbeing.

Our benefits include:

  • Flexible working arrangements including up to 2 days working from home
  • Comprehensive wellbeing programme, including one paid wellbeing day annually
  • Formal and informal professional development opportunities
  • 5 weeks annual leave accrual will be available following 2 years of continual service

For a full list of our employee benefits click here.

About Water Wellington

Wellington Water is the professional water services provider across Greater Wellington and South Wairarapa. Their job is to provide safe and healthy drinking water, collect and treat wastewater, and ensure the stormwater network is well managed. They’re a multi-council owned entity, tasked to manage the infrastructure and deliver water services to our communities.

The value of water (a precious taonga) sits at their organisational heart. Their people are passionate about providing waters services for our communities and environment which is reflective in their values; Tangata Tiaki, Whānau and Mana.

To apply for the role, click the APPLY button now!

Applications close on Friday 5th December 2025. We will review applications as they are received and may progress suitable candidates to interviews before the closing date. Don’t delay-apply now!

Applicants may be required to undergo drug and alcohol testing prior to commencing employment with Wellington Water. You must also be legally entitled to work long-term in New Zealand or eligible to obtain a working visa.

Apply now

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ITSM Test Lead

  • Australia
  • Australian Capital Territory
  • Permanent
  • Negotiable

Our client partner is seeking a skilled and experienced ITSM Test Lead to join a high-performing team delivering critical IT Service Management (ITSM) solutions within a secure environment. The successful candidate will play a key role in leading testing activities, ensuring solution quality, and collaborating effectively with cross-functional teams. This role suits a proactive testing professional with Defence project experience and a strong understanding of ITIL 4 Foundation principles.

Key Responsibilities

  • Test Planning & Execution: Develop, manage, and execute comprehensive test plans, test cases, and scripts to ensure quality outcomes for ITSM solutions.
  • Collaboration: Work closely with multidisciplinary teams to identify, prioritise, and manage testing requirements throughout the project lifecycle.
  • Issue Resolution: Perform root cause analysis, troubleshoot defects, and drive timely resolution to minimise impact on delivery timelines.
  • Best Practice Alignment: Stay current with testing industry trends, tools, and methodologies to continuously mature testing practices.
  • Process Improvement: Contribute to ongoing enhancement of testing frameworks, methodologies, and automation capabilities.
  • Test Evaluation: Apply experience with Defence projects and the ServiceNow Automated Test Framework (ATF) to validate and optimise ITSM capabilities.
  • ITIL Process Design: Apply ITIL 4 Foundation principles to guide process design and ensure alignment with ITSM best practices.

Skills & Experience

  • Demonstrated experience as a Test Lead or in a similar testing leadership role within ITSM or complex enterprise environments.
  • Strong capability in functional testing, test evaluation, defect triage, and quality assurance.
  • Hands-on expertise with the ServiceNow Automated Test Framework (ATF) (highly desirable).
  • Experience working within Defence or other secure government environments.
  • ITIL 4 Foundation Certification, or willingness to obtain.
  • Excellent problem-solving, analytical thinking, and attention to detail.
  • Strong communication and stakeholder engagement skills, with the ability to collaborate effectively across teams.

Security Clearance

  • NV1 Security Clearance is mandatory for this role.

Benefits

This role offers a supportive and development-focused work environment with benefits such as:

  • Paid parental leave
  • Career break opportunities
  • Structured career development programs
  • Local and international career pathways
  • Recognition as a Family Inclusive Workplace™
  • Flexible work arrangements aligned to wellbeing and work-life balance values
  • A strong commitment to Diversity & Inclusion

How to Apply

To apply or learn more about this opportunity, click the Apply button or contact:

📧 vamshi.krishna@talentinternational.com
📞 0470 260 909

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Change Analyst

  • New Zealand
  • Wellington
  • Permanent
  • 5 weeks annual leave following two years of continual service
  • Be part of large digital transformation programme
  • Hybrid environment – Petone based near beach
  • Fixed term contract until June 2027

Talent has partnered with Wellington Water to build a team for a key programme of work that will ensure the technology systems underpinning the delivery of water services are primed for the future.

We’re looking for people who are passionate about being part of a team that delivers essential services to our communities. You’ll enjoy a workplace with inclusivity at its core and be part of a team that’s united by passion, dedication, and fosters a shared care for water and their community.

The Opportunity

Wellington Water is looking for an experienced Change Analyst to join a significant transformation programme.

In this role, you will report to and work closely with the Digital Change Manager, supporting change initiatives across the programme.

This is a busy, hands-on position where you will be required to hit the ground running. You will contribute to several key change activities, including maintaining change reporting, updating risk registers for the change team, and preparing material for steering committee meetings. This will involve gathering, analysing, and presenting information in a clear and concise way.

In this role, you will also:

  • Work with tools such as Jira, Miro boards, Kanban, and Excel to support change delivery
  • Assist the Change Manager with coordinating and facilitating training activities
  • Liaise with vendors, stakeholders, and Learning & Development teams
  • Contribute to impact assessments (experience in this area is beneficial)

About You

To be successful in this role, you’ll bring:

  • 3+ years’ experience as a Change Analyst or Change Manager
  • Strong attention to detail and confidence using a variety of online tools
  • Excellent written and verbal communication skills
  • The ability to build strong relationships with a wide range of stakeholders
  • A proactive, adaptable approach
  • Ability to work in ambiguity and managing shifting priorities
  • A collaborative style and desire to contribute to a high-performing team

This role offers excellent opportunities for growth, development, and taking on new challenges.

Benefits

Wellington Water’s purpose extends beyond delivering great water services for the region; they foster a thriving community, support a diverse workforce, and offer supportive development opportunities. Wellington Water genuinely care about your safety and wellbeing.

You’ll enjoy benefits including:

  • hybrid working arrangements
  • 5 weeks annual leave following two years of continual service
  • a comprehensive wellbeing programme, which includes a range of health benefits, discounted medical insurance and a paid wellbeing day
  • formal and informal professional development opportunities
  • one paid day a year to participate in voluntary work on a water-related activity.

About Water Wellington

Wellington Water is the professional water services provider across Greater Wellington and South Wairarapa. Their job is to provide safe and healthy drinking water, collect and treat wastewater, and ensure the stormwater network is well managed. They’re a multi-council owned entity, tasked to manage the infrastructure and deliver water services to our communities.

The value of water (a precious taonga) sits at their organisational heart. Their people are passionate about providing waters services for our communities and environment which is reflective in their values; Tangata Tiaki, Whānau and Mana.

To apply for the role, click the APPLY button now!

Applications close: Monday, 4 December 2025
We will review applications as they are received and may progress suitable candidates to interview before the closing date.

Don’t delay – apply now!

Applicants may be required to undergo drug and alcohol testing prior to commencing employment with Wellington Water. You must also be legally entitled to work long-term in New Zealand or eligible to obtain a working visa.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Business Analyst-HR Projects

  • Australia
  • Melbourne
  • Permanent
  • Negotiable

Our client is a leading utility company who is looking for an experienced Business Analyst to support a range of enterprise and HR projects.

This role will primarily focus on business analysis, but additional experience in project coordination, vendor management, or preparing project documentation (gate packs, status reports, etc.) will be highly regarded.

You will work across a diverse pipeline of transformation and system enhancement projects, partnering with business stakeholders, technical teams, and external vendors to drive clarity, alignment, and delivery across multiple workstreams.

Key Responsibilities

  • Lead requirements gathering, process mapping, and documentation across HR and enterprise system projects
  • Prepare BA artefacts including user stories, functional specs, process maps, and acceptance criteria
  • Support project governance through the creation of gate packs, reporting, and risk/issue tracking
  • Coordinate vendor activities, workshops, and technical discussions where required
  • Partner with SMEs to analyse current solutions and define optimal future-state processes
  • Support testing phases, including test case development, defect management, and UAT coordination
  • Assist in data analysis, impact assessments, and system enhancement planning

Key Requirements

  • 5+ years’ experience as a Business Analyst in preferably in utilities, energy, infrastructure, or similar industries
  • Strong capability in process mapping, business requirements documentation, and stakeholder facilitation
  • Experience with HR, payroll, time & attendance, or enterprise systems (SAP or SuccessFactors advantageous)
  • Ability to support project coordination tasks such as reporting, vendor liaison, and status tracking
  • Excellent written and verbal communication skills, with the ability to manage diverse stakeholders
  • Familiarity with tools such as Jira, Confluence, Visio, or similar
  • Prior project experience in the following projects will be highly regarded,
    • Assessment of time & attendance solutions
    • SAP Joule (AI) enablement with an HR focus
    • Learning system evaluation (likely SAP SF Learning)
    • Improvements to contingent workforce hiring processes
    • SAP enhancement pack upgrade
    • SAP-cloud portfolio management integration
    • SAP data purge initiative

If you would like to know more, please contact Milly Kerei-Keepa at milly.kerei-keepa@talentinternational.com or hit Apply Now

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Technical Manager | Contact Centre Technology & Leadership

  • Australia
  • Sydney
  • Permanent
  • Competitive Salary, Benefits + Annual Bonus

Role Overview

We are seeking a Manager in the Contact Centre space. You could have previously had any of the following job titles

  • Technical Support Manager
  • Technical Manager
  • Operations Manager
  • Service Delivery Manager.

In this position, you will manage a team of Engineers to drive the timely resolution of incidents, implement changes, and ensure continuous service improvement. You will be working closely with key personnel within a handful of customers across the Financial Services and Government domains.

This role is focused on CCaaS, UCaaS and Contact Centre support, so experience in this domain is important.

Key Responsibilities

  • Operational Leadership: Meeting client Service Levels (SLAs) and ensuring KPIs are met, while forecasting engineering efforts for project delivery.
  • Team Development: Lead, coach, and mentor staff. Manage recruitment, retention, and training needs to ensure technical capability.
  • Incident & Escalation Management: Act as the primary escalation point for critical incidents, managing communication with Directors and Heads Of departments to resolve complex issues.
  • Stakeholder Engagement: Build strong relationships with vendors, sales teams, and customer delivery teams to ensure end-to-end service delivery.

Key Requirements

  • Experience: Contact Centre experience is essential, ideally working with clients within Government or Financial Services Industries
  • Methodology: ITIL experience is preferred but not essential
  • Skills: Exceptional crisis management, conflict resolution, and analytical problem-solving skills.

Benefits

  • Career Growth: Opportunity to be recognised as an authority in your field with defined career paths and leadership development.
  • Innovation: A role that encourages “thinking outside the box” to drive strategic organisational growth.
  • Impact: Work with high-profile clients, including State Government, Banking, and Retail sectors.
  • Culture: Join a supportive environment focused on recognition, coaching, and employee engagement.

Next Steps If you are a strategic leader ready to transform technical operations, apply today.

Apply now

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Commercial Manager Level 3

  • Australia
  • Sydney
  • Permanent
  • Negotiable

The Opportunity

An exciting full time opportunity with one of my clients, a Defence focused organisation supporting high impact capability and sustainment programs. Based in Sydney with hybrid onsite arrangements, this role suits a seasoned commercial professional who thrives in complex, high assurance environments and can deliver strategic advice alongside hands on contract management.

What You’ll Be Doing

Reporting to senior commercial leaders, you will provide strategic business advice, lead contract management activities, and support procurement processes end to end. You will work under limited direction and partner closely with internal teams, suppliers, and Defence stakeholders to optimise contract performance, manage risk, and ensure compliance.

Key responsibilities include:
* provide expert commercial advice and contribute to strategic business planning
* manage internal and external stakeholder relationships to drive delivery outcomes
* project manage contract optimisation, including establishing plans, processes, and procedures
* develop commercial documentation including business cases, strategies, plans, reports, tender documentation, and formal correspondence
* develop and maintain contract management plans, systems, and tools
* manage commercial relationships, identify issues early, and lead dispute resolution where required
* oversee contract performance, including supplier deliverables, performance reporting, reviews, and cost management
* undertake commercial governance and assurance activities
* develop, review, and coordinate Deed, Contract Change Proposals
* manage and support phase in and phase out activities

What You’ll Bring

To be successful in this role, you will have:
* proven experience in commercial management within Defence or Defence related environments
* a strong financial background, including cost management, financial analysis, and value for money assessment
* deep end to end contract management capability, tendering, formation, delivery, change, and closure
* strong working knowledge of Defence procurement and commercial frameworks
* excellent stakeholder engagement skills, comfortable influencing at all levels
* a proactive, solutions focused approach and ability to operate under limited direction

Essential Requirements

* Baseline security clearance is mandatory, applicants must already hold a current Baseline clearance to be considered
* Defence experience is essential, this role supports Defence programs and requires familiarity with high assurance contracting and stakeholders
* financial background is essential, the role is heavily focused on cost, performance, and commercial value

Location and Work Style

* Sydney based
* hybrid onsite arrangement, local candidates only

If you meet the essential criteria and want to step into a role with real Defence impact, reach out and I’ll share the full brief.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Commercial Officer - Level 2

  • Australia
  • Sydney
  • Permanent
  • Negotiable

Role Title: Commercial Officer

The Opportunity

Join a leading Defence consultancy that plays a key role in delivering Australia’s most advanced capability programs. This full-time position offers the chance to work alongside experienced commercial professionals and Defence stakeholders- driving meaningful outcomes that support national security.

If you’re looking for a role that combines strategic commercial work with hands-on delivery, this is an exceptional opportunity to contribute to high-impact Defence projects while growing your career within a respected consultancy.

What You’ll Be Doing

Reporting to senior commercial leaders, you’ll work under limited direction to deliver a variety of complex operational, administrative, and commercial tasks. You’ll be the go-to person for all things commercial – liaising with stakeholders, managing contracts, and ensuring compliance with Defence procurement frameworks.

Key responsibilities include:

  • Leading and supporting commercial aspects of the capability lifecycle, including procurement planning, tendering, contract formation, management, and closure;

  • Delivering contract development activities in accordance with the Capability Acquisition and Sustainment Group (CASG) Business Management System and Commercial Policy;

  • Researching policy, legal, and technical matters to inform sound commercial decisions;

  • Mentoring and supporting team members to build commercial acumen across the group;

  • Managing compliance obligations and mitigating commercial risk;

  • Engaging stakeholders and subject matter experts to achieve quality, timely outcomes.

What You’ll Bring

  • Qualifications and proven experience in business, legal, and/or commercial management;

  • Strong understanding of communication flows, priorities, and workflows to meet business objectives;

  • Proven ability to assess and manage risk across contracts and supplier performance;

  • Excellent interpersonal and stakeholder engagement skills, with the ability to collaborate and influence effectively;

  • A proactive and solutions-focused mindset with a commitment to professional excellence.

Additional Information

  • Security Clearance: Must hold a current NV1 clearance – applicants without this clearance will not be considered;

  • Location: Must be based locally and able to Hybrid on site

  • Employment Type: Full-time, with long-term progression opportunities for the right candidate.

Why You’ll Love It

  • Work with one of Australia’s most trusted Defence consultancies;

  • Gain exposure to high-profile, complex Defence acquisition and sustainment projects;

  • Join a collaborative team that values integrity, capability, and continuous improvement;

  • Enjoy a supportive environment that encourages professional growth and balance.

Apply now

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