Platform Manager

Melbourne CBD | Permanent Opportunity | Up to $180,000 + Super

Our client is seeking an experienced Platform Manager to lead the strategy, delivery, and optimisation of a portfolio of critical digital platforms supporting member and customer experience outcomes.
This is a high-impact leadership role responsible for overseeing key platforms including the public website, mobile app, CRM, contact centre technologies, and Marketo marketing automation. Reporting directly to the General Executive – Technology & Information Security, you’ll play a pivotal role in shaping platform strategy, driving operational excellence, and supporting the organisation’s broader digital and AI transformation initiatives.

The Opportunity

You’ll lead a blended onshore/offshore delivery model, ensuring high-quality releases, platform stability, and continuous improvement across multiple business-critical systems. Working closely with senior stakeholders across Marketing, Member Experience, Contact Centre, and Technology, you’ll translate business priorities into scalable platform solutions that deliver measurable outcomes.
This role also offers the opportunity to contribute to the organisation’s evolving AI strategy, identifying opportunities to improve automation, operational efficiency, and member experience through emerging technologies.

Key Responsibilities

Platform Ownership & Delivery

• Own the end-to-end lifecycle of core digital platforms including website, mobile app, CRM, Genesys, and Marketo
• Lead monthly release cycles across enhancements, fixes, and platform improvements
• Drive prioritisation across competing business and technical demands
• Ensure platforms meet operational SLAs, performance standards, and compliance obligations
• Manage onshore and offshore vendors to ensure quality delivery and continuous improvement

Leadership & Team Management

• Lead and mentor a cross-functional team including Business Analysts, Test Analysts, and vendor resources
• Foster a collaborative, accountable, and delivery-focused culture
• Support capability uplift and career development within the platform function

Stakeholder & Vendor Engagement

• Partner with senior stakeholders across Marketing, Contact Centre, Member Experience, and Technology
• Translate business needs into actionable platform roadmaps and delivery plans
• Manage strategic vendor relationships and ensure value-driven outcomes

AI & Digital Transformation

• Support the development of an AI adoption roadmap
• Identify opportunities for AI-driven automation, insights, and operational improvements
• Collaborate with technology and data teams to assess and scale AI initiatives

Governance & Financial Management

• Lead Agile delivery practices across platform teams
• Drive best practice use of Jira, Confluence, and governance frameworks
• Manage operational and capital budgets, licensing costs, and financial forecasting

About You

You are a commercially minded technology leader with strong platform delivery expertise and a passion for improving digital experiences.

• Proven experience managing enterprise digital platforms across web, mobile, CRM, marketing automation, and/or contact centre technologies
• Strong leadership experience across BA, QA/testing, and vendor teams
• Experience managing hybrid onshore/offshore delivery models
• Deep understanding of Agile delivery methodologies and tools including Jira and Confluence
• Strong stakeholder engagement and vendor management skills
• Financial management experience across Opex and Capex budgets
• Exposure to regulated industries such as financial services or superannuation will be highly regarded
• Experience supporting AI or digital transformation initiatives is advantageous

Apply
To apply please follow the link below or reach out to Liam – Liam.Lasslett@TalentInternational.com for more information

The Role

This is a high-impact coordination role at the centre of a landmark mobilisation program, responsible for bringing a brand-new greenfield site to operational readiness by 2027. Sitting across both the Customer and Operations directorates, you will own the consolidated program plan – integrating 13 project streams, mapping all cross-stream interdependencies, and maintaining the governance and reporting cadence that keeps delivery on track. You will not be responsible for delivering every stream yourself; rather, you are the connective tissue across the program – attending stream meetings, partnering with stream leads, providing timely reporting to leadership and governance forums, and ensuring nothing falls through the gaps as the program moves toward go-live.

Key Responsibilities

• Build and maintain the consolidated MS Project program plan across all 13 project streams – integrating plans from the Customer and Operations directorates, mapping dependencies, sequencing milestones, and maintaining a single source of truth for the mobilisation program.
• Lead cross-stream governance – attend stream meetings across both directorates, facilitate working sessions and decision forums, track risks, issues, and decisions, and ensure interdependencies between streams are visible and actively managed.
• Produce high-quality reporting for governance and leadership forums – translating complex, multi-stream delivery activity into clear, accurate, and timely program updates that support confident executive decision-making.
• Partner with stream leads, the overarching Program Director, and senior stakeholders to maintain delivery momentum – escalating risks, resolving cross-stream conflicts, and providing practical, balanced advice on prioritisation and sequencing.
• Coordinate mobilisation readiness activities across Customer and Operations – ensuring customer experience changes, operational processes, workforce readiness, and system requirements are aligned and sustainably implemented ahead of go-live.

Skills & Experience Required

• 5+ years’ experience delivering large, complex programs end-to-end – with a demonstrated track record managing multi-stream or cross-functional programs in a coordination or overarching PM capacity.
• Advanced MS Project proficiency – able to build, link, and maintain integrated program plans across multiple workstreams, including dependency mapping, milestone tracking, and consolidated reporting.
• Proven mobilisation, construction go-live, or site activation experience – backgrounds in construction readiness, retail rollout, precinct activation, or facility mobilisation programs are highly regarded.
• Excellent stakeholder engagement and reporting skills – able to maintain productive relationships across stream leads, senior leaders, and delivery teams, and distil complex program status into clear, governance-ready reporting.
• Strong analytical and problem-solving capability – able to identify risks and interdependency conflicts early, support practical resolution, and keep a large, multi-directorate program on track under pressure.

What’s in it for You

• Initial 12-month fixed-term contract
• Fawkner location with hybrid working arrangements.
• High-visibility coordination role at the centre of a landmark mobilisation program – a genuine opportunity to shape how a brand-new site comes to life.
• Work for a purpose-driven organisation serving communities across metropolitan Melbourne, guided by strong values and a commitment to respectful, compassionate service.

Apply today and Jimmy Nguyen will reach out to disclose further information.

Victoria Legal Aid (VLA) is seeking an accomplished senior executive to lead its organisation-wide digital transformation agenda, driving technology-enabled reform that improves service delivery, , efficiency, and client outcomes.

In this pivotal role, you will operate at the intersection of strategy, technology, and organisational change, ensuring digital and ICT investment translate into meaningful, lasting impact for clients, staff, and partners across the justice system.

As the Chief Digital Transformation Officer, you will:

• Lead the development and delivery of VLA’s digital strategy across ICT, cyber security, and business resilience.
• Work collaboratively to deliver large-scale, organisation-wide transformation programs that modernise platforms, systems, and operating models.
• Champion client-centric, accessible and secure digital services, embedding agile and continuous improvement practices.
• Provide strategic advice to the CEO, Executive and Board on digital infrastructure, capability, technology, and risk.
• Oversee technology architecture, emerging technologies (including AI), and scalable, secure systems aligned to government standards.
• Build meaningful partnerships across government, the justice sector, and internal stakeholders, to enable innovation and successful transformation.
• Lead governance, risk, and compliance across ICT, including cyber security and resilience frameworks.
• Develop and lead a high-performing, multidisciplinary team while uplifting organisational digital capability.

About you

You are a strategic, outcomes-focused senior executive with a proven track record leading complex digital transformation in a medium-to-large, highly regulated or public sector environment.

You will possess:

• Significant experience leading enterprise ICT and digital functions at senior executive level
• A strong record delivering large-scale transformation and embedding new ways of working
• Deep expertise across technology, cyber security, and business resilience
• Exceptional stakeholder engagement and influencing capability at Board and executive level
• A focus on delivering measurable customer and community outcomes
• Strong understanding of governance, risk, and compliance in high-accountability environments

What’s on offer

• Senior executive leadership role with enterprise-wide impact
• Opportunity to shape and deliver a major digital transformation agenda
• Purpose-driven organisation focused on improving access to justice
• Collaborative, values-led culture
• Melbourne CBD location with flexible hybrid working

This role is based at our Melbourne CBD office on Wurundjeri Country.

Don’t meet every requirement?
At VLA, we understand that your work and life experiences can be just as valuable. If you’re excited about this role but your CV doesn’t align perfectly, we encourage you to apply.

Employee benefits

• Flexible working arrangements and hybrid model
• Salary packaging up to $15,900 (plus Meals & Entertainment)
• Professional development opportunities
• Modern offices and wellbeing facilities
• Access to discounted private health insurance

About Victoria Legal Aid

Victoria Legal Aid is a cornerstone of Victoria’s justice system, delivering essential legal services to the community. We provide legal advice, dispute resolution, representation, information and advocacy services to hundreds of thousands of Victorians each year for criminal, civil, family violence, child protection and family law problems. We ensure people have access to legal services close to where they live, across metropolitan, suburban and regional locations.

Through non-legal, early intervention and dispute resolution services, we support people to understand their rights, participate in decision-making and resolve matters. We work closely with partners to influence policies and challenge unfair laws and practices to make our society fairer for everyone.

By coordinating legal assistance and information, resolving issues early and supporting people through court processes when necessary, we help prevent problems escalating and reduce harm. We target our efforts and limited resources to help those with the greatest need.

We deliver legal aid services to the Victorian community in partnership with private practitioners, Aboriginal community-controlled organisations and community legal centres. Our partners, alongside our staff, play a crucial role in making the justice system accessible to as many Victorians as possible across the state.

Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that’s inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve.

How to apply

Submit your resume and cover letter addressing the key selection criteria.

For further information, contact Chris Mackay, Client Relationship Manager, Talent International
0415 305 483
Chris.Mackay@talentinternational.com

Applications close: 11:59 Friday May 22

Additional information

Applicants must be based in Victoria (or willing to relocate). All appointments are subject to pre-employment screening, including a police check.

VLA is committed to child safety and to building a diverse and inclusive workforce, including increasing First Nations employment.

Our client is a globally recognised digital transformation and technology consulting organisation with a growing presence in South Australia. Known for delivering innovative solutions across cloud, data, AI, cybersecurity, and software engineering, they partner with enterprise and government clients to modernise platforms, improve customer experiences, and drive large-scale technology transformation initiatives.

What will you be doing?
As an Azure Platform Architect, you play a crucial role in designing and implementing end-to-end Azure solutions using a Platform Engineering approach to cloud delivery. Collaborating with stakeholders and providing technical leadership to cloud and infrastructure engineering teams, you’ll ensure the successful delivery of Azure solutions aligned with business goals, scalability, and security requirements. Your expertise in Infrastructure as Code (IaC), security best practices, and automation will be critical to the optimisation and delivery of cloud platforms.

How will you help contribute to our success?

• Collaborate with stakeholders to design end-to-end Azure solutions, ensuring alignment with business goals, scalability, and security requirements.
• Provide technical leadership and guidance to engineering teams to ensure robust implementation of Azure solutions.
• Lead the design, development, and deployment of Infrastructure as Code (IaC) solutions using DevOps, Terraform, Ansible, and other IaC frameworks.
• Embed security best practices into solution designs, ensuring alignment with industry standards and regulatory requirements.
• Stay abreast of emerging Azure technologies and trends, evaluating the feasibility and benefits of adopting new tools and methodologies.
• Optimise Azure resources to maintain cost-efficiency and high availability.
• Generate comprehensive design documentation, ABACs, and operating procedures to support sustainment and operations teams.

What skills does our ideal candidate have?

• Proven success designing complex cloud solutions spanning legacy infrastructure, cloud, networking, and security domains.
• Strong communication skills, with the ability to understand requirements and articulate technical solutions clearly to stakeholders.
• Strong leadership skills with experience mentoring engineering teams delivering Azure solutions.
• Expert-level knowledge and experience developing IaC solutions for production environments, both independently and collaboratively within cloud engineering teams.
• Deep knowledge of Azure security best practices, identity and access management, network security, and compliance policies.
• Analytical approach to cost optimisation and continuous improvement, evolving Platform Engineering frameworks and accelerators.
• High professional documentation standards, with the ability to clearly explain complex concepts using written content and diagrams.
• Passion for emerging cloud technologies and industry trends.

Certifications:

• Microsoft Certified: Azure Solutions Architect Expert
• Microsoft Certified: Azure DevOps Engineer Expert (or similar)

We’re partnering with a leading global organisation on a strategic enterprise data initiative and we are seeking an experienced Product Owner to support the evolution of a modern enterprise data and virtualisation platform.

This role is ideal for someone with experience across modern data platforms, semantic layers, distributed query technologies, or enterprise data integration environments who is looking to step into a strategic platform ownership role.

You’ll own and drive platform initiatives that enable scalable, governed, and high-performing access to enterprise data across multiple systems and business domains.

Experience with Denodo is beneficial but not required as training and support will be provided for the right candidate.

Key Responsibilities

• Own and manage the product backlog for the enterprise data platform
• Define and prioritise features aligned to business and data strategy goals
• Collaborate with technical teams on logical data models, virtual views, and federated data access
• Translate business requirements into scalable data solutions
• Drive stakeholder engagement across business and technical teams
• Support performance optimisation, governance, and platform adoption
• Work across multiple enterprise data sources and cloud platforms
• Contribute to roadmap planning and continuous platform improvement

Experience

• Experience as a Product Owner, Platform Owner, Business Analyst, or Delivery Lead within enterprise data environments
• Strong understanding of modern data platforms and enterprise data ecosystems
• Experience working with multiple data sources, integration patterns, APIs, or semantic data layers
• Strong stakeholder engagement and communication skills
• Experience delivering within Agile environments
• Strong SQL and data modelling capability
• Ability to translate business requirements into practical technical outcomes

Nice to Have

• Exposure to Denodo
• FMCG or large enterprise experience
• Consulting or client-facing delivery experience
• Microsoft data platform exposure

If you’re passionate about enterprise data platforms, modern data architecture, and delivering meaningful business outcomes, we’d love to hear from you.

We have partnered with a fast-growing global Ad-Tech organisation that is looking for an Account Director to join the team here in Sydney. This is a rare opportunity to join an established Ad-Tech company that has been growing here in APAC for the past 5 years.

We are looking for an Account Director with a strong background in digital programmatic sales and who has an excellent network within the tier one agency groups in Sydney.

What are the key responsibilities:

• Delivering against annual and quarterly revenue targets
• Working with the APAC Sales Director to utilise combined contacts and knowledge, to drive the Australian business.
• Building the brand name in the market within specific agency groups in Sydney, as well as independent agencies and direct brands.
• Understand the dynamics of trading and negotiation at a holding company level.
• Provide direction and clear reporting to sales leadership and the account management team.
• Build a world-class customer service mentality with our clients.
• Develop sales collateral with the help of marketing and design teams.
• Arrange and attend sales/client meetings, provide insight on creative concepts, best practices, and technical implementations based on past campaign experiences.

What can you bring:

• Experience in AdTech, digital media industry landscape.
• Currently at a Sales Manager level, or Account Director level.
• Ability to sell digital/programmatic solutions and drive new and existing revenue.
• Amazing contacts within the tier 1 agency groups.
• Is a self-starter and loves working for a global business with a smaller team environment in Sydney.
• Hunger to succeed!
• Fantastic verbal communication and presentation skills.
• Full working rights (our client is unable to sponsor at this stage).

What can we offer:

• 5 weeks annual leave.
• Hybrid working flexibility (3 days in office, 2 days WFH).
• Opportunities for professional and personal development.
• Amazing culture and team environment

Are you someone who opens doors others can’t?
Do you thrive at the front end of complex, high-value deals – shaping opportunities before they even exist?

Our client who is a global technology services organisation is looking for a Strategic Pursuit Lead to drive growth across the Federal Government sector – a role built for senior professionals who operate as trusted advisors.

What makes this role different?

You’ll be:

• Engaging directly with CIOs, CTOs, and senior government executives
• Influencing transformation agendas across cloud, AI, data, and modernisation
• Creating and shaping multi-million dollar opportunities before they hit the market
• Leading strategic pursuits end-to-end – from origination through to closure3
• Bringing together cross-functional teams to deliver differentiated, high-impact solutions

Why this opportunity?

• Shape major government transformation programs at a national level
• Operate at the executive layer
• Leverage global capabilities across consulting, technology, and delivery
• High autonomy, high visibility, high impact

We’re looking for someone who:

• Has a strong network across Australian Federal Government
• Is known for influencing at the C-suite / senior executive level
• Has a track record of originating and winning complex deals
• Thinks strategically and acts as a trusted advisor to clients
• Thrives in ambiguity and can shape opportunities from the ground up

If you’re ready to play at the front edge of transformation and drive meaningful impact across Federal Government, I’d love to connect.

Reach out directly or message me for a confidential discussion.

If you would like to apply for this opportunity, please click ‘APPLY’. For further information, please contact Vamshi Krishna on 0470260909 or email Vamshi.krishna@talentinternational.com

For over 30 years Talent has been redefining the contracting experience with industry leading support, exclusive contractor benefits & a world-class digital platform ENGAGE to access it all. Apply today to see how we can elevate your career.

Deputy Cyber Manager

Location: Williamtown, NSW
Clearance: NV2
Salary: Up to $190,000

An opportunity exists for an experienced Cyber Governance & Readiness Specialist to join a Defence-focused program within a leading global engineering and professional services organisation supporting critical government and Defence capability outcomes.

Key Responsibilities

• Lead stakeholder engagement across cyber governance activities
• Support cyber readiness, governance, technology, and policy initiatives
• Develop planning documentation, standards, and compliance artefacts
• Coordinate Verification & Validation (V&V) activities
• Support governance and assurance processes within a secure Defence environment

Required Skills & Experience

• Current NV2 Security Clearance
• Proven Defence industry or Defence environment experience
• Experience across cyber governance, compliance, and readiness activities
• Strong documentation, standards, and policy writing capability
• Exposure to V&V and assurance processes
• Strong communication and stakeholder management skills

Working Arrangements

• Full-time on-site role based in Williamtown, NSW – with potential flexibility in future depending on team arrangements

Please note:

Only Australian citizens with an active NV2 security clearance will be considered for this position.

Join a growing and well-established Managed Service Provider (MSP) as a Senior Systems Engineer, supporting a diverse portfolio of clients across cloud, infrastructure, and end-user environments.

This is a hands-on senior role where you’ll work across modern Microsoft ecosystems, lead technical problem solving, and play a key role in maintaining secure, high-performing environments for customers.

You’ll be part of a collaborative engineering team with exposure to a wide range of technologies, while also having the autonomy to take ownership of complex issues and drive outcomes.

Key Responsibilities

• Provide L3 support and technical leadership across client environments
• Manage and optimise RMM platforms across EUC and server infrastructure
• Own and support backup and recovery solutions, ensuring reliability and compliance
• Design and support cloud-based infrastructure, primarily within Microsoft Azure
• Implement and maintain Microsoft security solutions across client environments
• Administer and support Microsoft 365 environments (Exchange, SharePoint, Teams, etc.)
• Support modern device management using Intune
• Troubleshoot and resolve complex incidents, problems, and escalations
• Contribute to continuous improvement, automation, and standardisation initiatives
• Participate in a 24/7 on-call roster as part of the engineering team

Skills and experience

• Proven experience as a Senior Systems Engineer within an MSP or complex multi-client environment
• Strong experience with RMM tools (Kaseya preferred)
• Solid background in backup and disaster recovery solutions
• Deep understanding of Microsoft cloud technologies (Azure & M365)
• Experience with Microsoft security frameworks and tools
• Exposure to Intune / endpoint management (desirable)
• Strong troubleshooting skills across infrastructure, cloud, and end-user systems
• Comfortable working in a fast-paced, customer-driven environment
• Microsoft Certified: Azure Administrator Associate (AZ-104) – Highly Regarded
• Microsoft Certified: Azure Security Engineer Associate (AZ-500) – Highly Regarded

If you’re a senior engineer who enjoys solving complex problems, working across modern Microsoft technologies, and being part of a high-performing MSP team, we’d love to hear from you.

We’re partnering with a growing Managed Service Provider (MSP) to appoint a Client Delivery Manager to take ownership of key customer relationships and ensure the consistent delivery of high-quality IT services.

This is a newly created role, offering the opportunity to shape how client delivery is managed across the business. You’ll play a critical role in building governance frameworks, uplifting reporting standards, and driving a best-in-class customer experience.

If you enjoy working in a fast-paced MSP environment and thrive on creating structure, improving processes, and strengthening client partnerships, this role will give you the platform to make a real impact.

Key Responsibilities

• Act as the primary point of contact for assigned clients, building strong, trusted relationships
• Develop and implement governance frameworks, reporting packs, and service processes from scratch
• Deliver monthly reports and Quarterly Business Reviews (QBRs), providing meaningful insights and recommendations
• Proactively manage incidents, issues, and problem resolution, including escalations
• Oversee contract performance, ensuring SLAs and KPIs are met or exceeded
• Work closely with internal technical teams to ensure seamless service delivery
• Identify opportunities for service improvement and account growth
• Support the delivery of smaller projects and continuous improvement initiatives

Skills and experience

• Proven experience in a Client Delivery Manager, Service Delivery Manager, or Customer Experience role, preferably with an MSP environment
• Strong understanding of IT Service Management (ITSM) frameworks and tools
• Experience producing client-facing reporting
• Demonstrated ability to manage incidents, problems, and escalations effectively
• Solid understanding of contract management and SLA governance
• Comfortable operating in a new role with ambiguity, bringing structure and initiative
• Excellent stakeholder management and communication skills

If you’re ready to take ownership of client delivery and build something from the ground up within a fast growing MSP, we’d love to hear from you.

We’re partnering with a large, enterprise organisation undergoing a significant uplift in delivery across its technology function. With a high volume of critical programs about to kick off, they’re looking for an experienced Release Manager to take ownership of complex, large-scale release cycles across multiple platforms and environments.

This is a high-impact role where you’ll play a key part in ensuring delivery stays on track across a fast-paced, multi-project landscape.

You’ll be responsible for leading and coordinating end-to-end release management across a complex technology environment. Working closely with senior stakeholders, delivery teams, and platform owners, you’ll ensure releases are well-governed, prioritised, and executed smoothly.

The environment is established, but with a significant increase in delivery volume, there’s a strong focus on strengthening processes, improving efficiency, and managing competing priorities.

Key Responsibilities

• Lead planning, coordination, and execution of release cycles across multiple programs
• Manage dependencies, risks, and scheduling across a complex delivery landscape
• Work closely with stakeholders (including senior leadership) to align priorities and expectations
• Ensure release governance, controls, and processes are consistently applied
• Drive continuous improvement across release and environment management practices
• Coordinate across development, QA, infrastructure, and operations teams
• Provide clear communication and reporting on release status, risks, and outcomes

Skills and experience

• Proven experience as a Release Manager in a complex, enterprise environment
• Strong understanding of release governance, environment management, and delivery lifecycles
• Experience working across multiple concurrent projects with high interdependencies
• Excellent stakeholder engagement skills, with experience interacting at senior/exec level
• Ability to operate in high-pressure environments and manage competing priorities
• Strong communication, influencing, and problem-solving skills
• Experience with tools such as ServiceNow (or similar)
• Exposure to Agile, Waterfall, DevOps, CI/CD environments

Apply now to secure an interview or contact carly.llorente@talentinternational.com for further information.