An exciting opportunity exists for experienced Precision Welders / Metal Fabricators to join PRECISE MFG, part of the Stärke Advanced Manufacturing Group, as they continue to expand their precision fabrication capabilities supporting Australia’s defence, aerospace, and advanced manufacturing industries.

They are seeking highly skilled, hands-on tradespeople with exceptional TIG and MIG welding capabilities, particularly across stainless steel and aluminium. These opportunities will suit experienced welders and fabricators who take genuine pride in their workmanship, consistently achieve tight tolerances, and thrive in an environment where quality and attention to detail are paramount.

With significant investment in modern manufacturing facilities and equipment, they have multiple permanent opportunities available, including potential leadership responsibilities for a suitably experienced candidate.

The Opportunity

Working within their fabrication facility in Edwardstown, you’ll manufacture high-quality, precision-engineered components and assemblies for customers across defence, aerospace, marine, mining, and other specialist industries.

Key Responsibilities

• Perform high-quality TIG and MIG welding across stainless steel, aluminium, and mild steel.
• Fabricate precision components and assemblies to tight dimensional tolerances and demanding quality standards.
• Read and accurately interpret detailed engineering drawings, technical specifications, and welding requirements.
• Undertake complex fabrication, fitting and assembly work with a strong focus on accuracy and consistency.
• Maintain exceptional weld quality, finish, and structural integrity.
• Conduct dimensional checks and quality inspections to ensure compliance with specifications.
• Work collaboratively to achieve production targets without compromising quality or safety.
• Contribute to continuous improvement across workshop processes and manufacturing standards.

About You

We’re looking for experienced tradespeople who understand the difference between general fabrication and high-precision manufacturing, and who consistently deliver outstanding workmanship.

To be successful, you’ll ideally bring:

• Relevant trade qualifications in Welding, Metal Fabrication, Boilermaking or Sheet Metal Work.
• Extensive hands-on TIG and MIG welding experience, particularly stainless steel, and aluminium.
• Proven experience producing precision fabrications to tight tolerances and exacting specifications.
• Strong ability to interpret engineering drawings and translate them into high-quality finished products.
• Excellent understanding of welding techniques, joint preparation, distortion control, and fabrication processes.
• A demonstrated commitment to quality, accuracy, and attention to detail.
• Strong problem-solving skills and the ability to work independently or as part of a team.
• A reliable, professional attitude and genuine pride in your trade.

Highly Regarded

• Experience in defence, aerospace, precision engineering, or other high-specification manufacturing environments.
• Experience with robotic welding systems, CNC brake presses, or advanced manufacturing equipment.
• Knowledge of welding procedures, quality documentation, and relevant Australian welding standards.
• Experience working within AS9100 or similarly controlled quality environments.
• Previous leading hand or supervisory experience.
• Forklift licence.

Apply now or reach out to Ivan Aureus at 0480 806 152 for a chat.

The Role
This is a hands-on Data & AI Consultant opportunity combining technical delivery with client-facing consulting.

You will work across data engineering, business intelligence, cloud and applied AI initiatives, taking ownership from initial discovery and requirements gathering through solution design, development and delivery. The role suits someone who enjoys both building solutions and working directly with stakeholders to understand what the business is trying to achieve.

You will operate across Python, SQL, Microsoft Azure and Microsoft Fabric, developing data solutions, integrations and applied AI capabilities while helping clients translate business challenges into practical technical outcomes.

Key Responsibilities

• Design, build and integrate data, cloud, BI and applied AI solutions aligned to client requirements.
• Develop solutions using Python and SQL, including data processing, automation and engineering activities.
• Work across Microsoft Azure and Microsoft Fabric, supporting modern data platform and analytics solutions.
• Develop and integrate APIs and connected services across client environments.
• Engage directly with clients to gather requirements, analyse business problems and translate needs into fit-for-purpose technical solutions.
• Own delivery from discovery and solution design through development, troubleshooting, documentation and implementation.

Skills & Experience Required

• Strong hands-on development capability with Python and SQL, supported by sound Linux fundamentals.
• Commercial experience with Microsoft Azure, Microsoft Fabric and modern data engineering practices.
• Experience designing or delivering BI, analytics or data platform solutions, with the ability to turn business data into useful outcomes.
• Practical experience implementing AI solutions within a business environment, rather than purely experimental or academic AI.
• Experience developing and integrating APIs, alongside confidence using Git and modern source control practices.
• Strong consulting and business analysis capability, with the communication skills to work directly with clients, understand ambiguous requirements and shape practical solutions.
• The successful candidate will be comfortable operating autonomously, diagnosing unfamiliar systems and making sound technical decisions where requirements may not always be fully defined.

Nice to Have

• Experience delivering solutions across a consulting, professional services or client-facing environment.
• Exposure to Power BI or broader Microsoft BI technologies.
• Experience estimating and scoping technical delivery work.
• Broader experience across data architecture, analytics engineering, automation or AI-enabled business processes.

What’s on Offer

• Permanent position.
• Melbourne CBD location with hybrid working arrangements.
• Broad technical remit spanning AI development, BI, data engineering and cloud consulting.
• Opportunity to work directly with clients and take genuine ownership of solutions from discovery through to delivery.
• Varied project environment offering exposure to new technologies, business problems and technical challenges.

Apply today and Jimmy Nguyen will reach out to disclose further information.

Senior Business Analyst – Technology & Infrastructure

Location: Sydney

We are seeking experienced Senior Business Analysts to join a company in the aviation industry, supporting large-scale technology, infrastructure and systems integration programs.

This is a hands-on technical Business Analyst role requiring strong experience in requirements management, technical documentation and complex project delivery.

You will work closely with business stakeholders, engineers, architects, technical teams and external suppliers to translate complex business and operational needs into clear, actionable requirements.

Key Responsibilities

• Lead end-to-end requirements management across complex technology and infrastructure programs, from initial business requirements through to implementation and operational acceptance.

• Gather, analyse and document business, functional, non-functional and technical requirements.

• Develop detailed requirements specifications to support procurement, supplier engagement and solution delivery.

• Establish and maintain requirements traceability, ensuring requirements are clearly defined, validated and linked to delivery outcomes.

• Facilitate workshops with technical teams, business stakeholders and operational teams to identify requirements, resolve gaps and clarify dependencies.

• Develop current-state and future-state process maps, operating models and technical documentation.

• Work closely with architects, engineers, cyber security teams, project managers and external vendors.

• Support systems integration, solution evaluation, testing, verification and acceptance activities.

Essential Skills & Experience

• Extensive experience as a Senior Business Analyst delivering complex technology, infrastructure or systems integration projects.

• Demonstrated experience managing requirements across the full project lifecycle, including procurement, implementation and operational acceptance.

• Strong experience developing detailed business, functional and non-functional requirements and technical specifications.

• Proven ability to establish and maintain requirements traceability and manage changes throughout delivery.

• Experience translating complex engineering, operational and technical information into clear documentation for business and technical stakeholders.

• Strong experience facilitating workshops, challenging assumptions and resolving complex requirements.

• Demonstrated experience working with solution architects, engineers, technical delivery teams and external suppliers.

• Excellent stakeholder management, analytical and documentation skills.

• Ability to work independently, take ownership and bring structure to complex or ambiguous requirements.

Highly Desirable

• Experience in systems engineering and structured requirements management.

• Experience developing Concepts of Operations (ConOps), User Requirements Specifications (URS), Functional and Performance Specifications (FPS) and High-Level Designs (HLD).

• Experience supporting infrastructure modernisation, enterprise networks, systems integration or cyber security programs.

• Background working in aviation, transport, government, defence or other regulated and safety-critical environments.

• Experience with procurement documentation, tender evaluations, verification, validation and system acceptance.

• Knowledge of ISO/IEC/IEEE 29148 or similar requirements engineering standards.

• Relevant certifications such as CBAP or PMI-PBA.

About You

You are a technically strong, delivery-focused Senior Business Analyst who can confidently work with engineers, architects and operational stakeholders.

You understand how to turn complex technical requirements into structured, practical documentation that supports procurement, solution design, implementation and testing.

We are looking for candidates with genuine hands-on technical business analysis experience, rather than backgrounds primarily focused on Scrum Master, Product Owner, Change Management or strategic advisory roles.

If you have strong technical requirements management experience and enjoy working on complex technology and infrastructure programs, we encourage you to apply.

Health Data and Analytics Lead
Location: Black Forest, Mount Barker or Nuriootpa, SA
Employment: Fixed-term contract until June 2027, with potential extension
Work Arrangement: Up to 2 days WFH per week following a 6-month probation period

About the Opportunity

Talent International is proud to be partnering with Country SA Primary Health Network (Country SA PHN) to recruit an experienced Health Data and Analytics Lead.

Country SA PHN plays a vital role in improving healthcare access, addressing health inequalities and supporting better health outcomes for rural and regional South Australian communities.

This role will focus on analysing complex health datasets, identifying population health trends, healthcare needs and service gaps, and translating findings into evidence-based recommendations to support healthcare planning, funding and commissioning decisions.

You will also provide technical guidance and mentoring to analysts, ensuring high-quality reporting and data governance practices.

Key Responsibilities:

• Analyse population health data to identify healthcare trends, service gaps and health inequalities.
• Conduct quantitative and qualitative research to support health needs assessments.
• Prepare evidence-based reports and recommendations for stakeholders.
• Ensure data governance, privacy, data quality and appropriate information-sharing practices.
• Provide technical guidance, mentoring and quality assurance to analysts.
• Support improvements to analytical frameworks and reporting processes.

Skills and Experience:

• Strong background in health data analytics, epidemiology, population health, health informatics or public health research.
• Experience analysing complex health datasets and producing research-based reports.
• Sound understanding of data governance, privacy and data-sharing requirements.
• Strong Excel skills; SQL, Power Query and Power BI highly regarded.
• Excellent stakeholder engagement, communication and analytical skills.
• Experience mentoring analysts or reviewing analytical outputs.
• Relevant tertiary qualifications or equivalent professional experience.

If you’re passionate about leveraging health data and research to drive evidence-based decisions and improve healthcare outcomes, we’d love to hear from you.

Apply now or contact Shilpa Sharma on 08 8228 1501 for a confidential discussion.

Our client is a Federal Government agency seeking an experienced APS6 Senior Application Support Analyst to provide technical and functional support across critical enterprise applications, including SAP and Salesforce. This role will focus on investigating and resolving complex application incidents, managing escalations and supporting software testing and release activities.

• 12 month contract + 12 month extension, rates negotiable at APS6 level
• Richmond or Geelong location, hybrid minimum 3 days per week in office
• Requires Salesforce and/or SAP experience. Gov experience and security clearance ideal

The role
Working within an established application support team, the Senior Application Support Analyst will be responsible for investigating, prioritising and resolving application incidents and service requests across key business systems.
The role requires strong technical troubleshooting, an understanding of business processes and ITIL practices, and the ability to work closely with internal stakeholders, technical teams and external vendors to resolve issues and maintain business continuity.

Key responsibilities

• Investigate, triage and resolve Level 1 and Level 2 application incidents and service requests across SAP and Salesforce platforms.
• Troubleshoot complex application issues, identifying root causes and distinguishing between technical system faults and business process issues.
• Manage escalations and coordinate with technical teams, business stakeholders and external vendors to resolve priority incidents.
• Apply ITIL best practices and utilise IT Service Management (ITSM) tools to manage incidents and service requests.
• Perform data analysis and reporting using Microsoft Excel to identify trends, recurring issues and opportunities for improvement.
• Support system testing activities, including SIT, UAT and business verification testing (BVT).
• Assist with software release cycles, including issue replication, validation and post-release support.
• Provide technical guidance and mentoring to team members to improve application support practices and service delivery.

About you

• Minimum 5 years’ experience in ICT application support, ideally within a complex enterprise or Government environment.
• Demonstrated experience supporting SAP and/or Salesforce applications.
• Strong understanding of ITIL methodology and hands-on experience using ITSM tools for incident and service request management.
• Proven ability to investigate and troubleshoot complex application and business system issues.
• Strong stakeholder management skills, with experience working across business teams, technical specialists and external vendors.
• Experience supporting application testing, system upgrades and software release activities.
• Strong Microsoft Excel skills, including data analysis, reporting and identifying trends, will be highly regarded.
• Excellent verbal and written communication skills, with the ability to explain technical issues to non-technical stakeholders.
• An understanding of accessibility principles and inclusive digital service delivery will be advantageous.

Please note that due to our client being a federal government agency, only candidates with Australian citizenship can be considered for this role.

Apply
Submit your resume ASAP. For more information please reach out to Jarrodd – Jarrodd.Edwards@Talentinternational.com

For over 30 years Talent has been redefining the contracting experience with industry leading support, exclusive contractor benefits & a world-class digital platform ENGAGE to access it all. Apply today to see how we can elevate your career

Account Manager – Packaging & FMCG

Permanent Full-Time | Dandenong / Kilsyth, Melbourne
Salary: $120K Package (Including Super) + Car

The Opportunity

We are looking for an experienced Account Manager to join a well-established organisation within the packaging and manufacturing industry.
This is a relationship-focused role, with approximately 90% account management and 10% business development. You will take ownership of an existing customer portfolio, building strong relationships, ensuring customer satisfaction and identifying opportunities for growth.
We are open to candidates from both packaging and FMCG backgrounds who understand the importance of delivering exceptional customer service and maintaining long-term commercial relationships.

What You’ll Be Doing

• Manage and nurture an established portfolio of customer accounts.
• Build strong, long-term relationships and act as the key point of contact for customers.
• Understand customer requirements and ensure a high level of service and satisfaction.
• Identify opportunities to grow existing accounts and generate additional revenue.
• Work closely with internal sales, operations and production teams to ensure customer expectations are met.
• Manage pricing, quotations, contract renewals and customer enquiries.
• Resolve customer issues proactively and maintain positive relationships.
• Identify new business opportunities where appropriate.

What We’re Looking For

• Proven experience in Account Management, ideally within packaging, manufacturing or FMCG.
• Strong relationship management skills with a genuine customer-first approach.
• Ability to manage multiple accounts and maintain high levels of customer satisfaction.
• Commercial awareness with experience managing pricing and customer negotiations.
• Excellent communication, problem-solving and stakeholder management skills.
• A proactive, organised and approachable personality.
• Willingness to learn technical packaging products and solutions.

Previous packaging experience is highly regarded but not essential. We are looking for someone who knows how to look after customers, build trust and develop lasting relationships.

What’s on Offer?

• Permanent, full-time position.
• $120K package including super, plus car.
• Dandenong / Kilsyth location.
• Established customer portfolio with minimal cold business development.
• Opportunity to develop your knowledge within the packaging industry.
• Supportive team environment within an established business.

Interested?

If you’re an experienced Account Manager who enjoys building relationships and delivering great customer outcomes, we’d love to hear from you.
Apply now or email melissa.haddad@talentinternational.com to find out more!

• Location: Sydney (4 days in office, 1-day WFH & half day – 1pm finish)
• Reports to: Technical Operations Director, APAC
• Department: Global Technical Operations
• Salary: $165,000 + super + annual bonus

The Opportunity:

A leading music organisation is now growing their Global Technical Operations hub in Sydney and looking for a Service Reliability Engineer (SRE) to join their team.

This is more than a traditional ops role – it’s an opportunity to bring a software engineering mindset to reliability, automation, and scalability in a global, high-impact environment.

What You’ll Do:

You’ll join a collaborative, hands-on team responsible for the stability, performance, and scalability of global platforms. Working closely with development, infrastructure, and security teams, you’ll help build a resilient environment that keeps music flowing – from studio tools to streaming systems.

• Design and maintain high-availability, high-performance systems for global applications.
• Automate everything – from infrastructure provisioning to deployment and scaling – using tools like Terraform, Ansible, and Python.
• Build robust monitoring and observability frameworks with AWS CloudWatch, Dynatrace, Prometheus, Grafana, or Splunk.
• Optimize CI/CD pipelines to improve reliability and deployment speed.
• Participate in on-call rotations, troubleshoot incidents, and lead post-incident reviews.
• Champion SRE principles – embed SLOs, SLIs, and error budgets into everyday engineering.
• Collaborate across Dev, Infra, and Security teams to create a culture of continuous improvement and reliability.

About You

You’re a technically strong and level-headed engineer who loves automation, thrives in complex environments, and knows how to balance pragmatism with perfection.

• Background in systems administration (Linux/Windows) in a large-scale environment.
• Proficient in at least one programming language (Python, Go, or Java).
• Hands-on experience with AWS (GCP or Azure a bonus).
• Deep understanding of networking, containers (Docker/Kubernetes), and Infrastructure as Code (Terraform, Ansible).
• Experience with monitoring and observability tools such as Dynatrace, Prometheus, Grafana, or Datadog.
• Calm, collaborative communicator with strong analytical and problem-solving skills.

Bonus Points For:

• Experience with ServiceNow or ITIL processes.
• Knowledge of chaos engineering, resilience testing, or advanced capacity planning.
• Previous experience managing distributed, global systems in production.

Culture & Perks

• Annual bonus $
• Global collaboration and career growth opportunities

Opportunity knocks:

We are looking for a Service Delivery Lead to coordinate day-to-day IT services, keep stakeholders informed, and help the team meet its service commitments.

This position would suit an intermediate-level candidate with 5-7 years of IT experience, including 2+ years in a service delivery coordination role, who is ready to step into a role with strong vendor and SLA ownership.

This is a hands-on step-up role (not a senior management position)

Key responsibilities:

• Coordinate daily IT service operations and ensure actions are followed through to completion.
• Track performance against SLAs and escalate risks when needed.
• Coordinate IT equipment purchases with vendors and internal teams, ensuring requirements and timelines are met.
• Work with technical teams to resolve problems and maintain service quality.
• Keep stakeholders informed through clear, timely updates.
• Use ITIL practices to support consistent service delivery.

About you:

• Around 5 year’s experience in IT, including a couple of years in service delivery or coordination.
• Confident working in an SLA-driven environment and comfortable managing follow-ups and escalations.
• Strong vendor management/supplier coordination experience (holding external parties accountable to outcomes and timelines).
• Solid understanding of Microsoft environments (on-prem + cloud) so you can coordinate effectively with technical teams.
• Exceptional communication skills and the confidence to work with both technical teams and business vendors.

If you’re ready to take greater ownership of service delivery, we’d loveb to hear from you.

• Permanent Position – Government Agency
• Melbourne CBD Location – Hybrid Working Arrangement
• $172,000 – 180,000 + super – 3 direct, 14 indirect reports

We are seeking an experienced Manager – Data & Analytics Delivery to lead a multidisciplinary data team within a Victorian Government organisation.

You will lead a team comprising 3 direct reports and 14 indirect reports, working closely with senior executives and key stakeholders to drive data innovation and continuous improvement.

Three Key Streams
1. Data Analytics

• Lead the delivery of data analytics, reporting and insights for internal and external stakeholders.
• Improve data quality, accessibility and self-service reporting capabilities.

2. Data Strategy & Planning

• Develop and implement data strategies, delivery roadmaps and ways of working.
• Align data initiatives with organisational objectives and business priorities.

3. Data Lake Development & Management

• Oversee the design, development, maintenance and ongoing population of the organisation’s data lake.
• Ensure effective data integration, governance, quality and accessibility.

Key Responsibilities

• Lead and develop a multidisciplinary team of data engineers, analysts, developers and specialists, with 3 direct and 14 indirect reports.
• Oversee the delivery of data analytics, reporting solutions and insights to internal and external stakeholders.
• Drive data strategy, planning, delivery roadmaps and continuous improvement initiatives.
• Manage the development, maintenance and population of the data lake, ensuring reliable and accessible data.
• Manage project delivery, budgets, risks, governance and stakeholder relationships to achieve business outcomes.

Key Skills & Experience

• Extensive leadership experience managing multidisciplinary data and analytics teams in complex organisations.
• Strong experience delivering data analytics, reporting, data management and business intelligence solutions.
• Demonstrated experience developing data strategies, roadmaps and operating models.
• Sound technical understanding of data lakes, data engineering, integration, data quality and governance.
• Excellent stakeholder engagement, strategic planning and delivery management skills, with the ability to influence senior executives.

What’s in it for you:

• Permanent Position
• Government Agency
• Melbourne CBD/ Hybrid Working Arrangement

Apply now to secure an interview or contact Sarah Jordan on sarah.jordan@talentinternational.com for a confidential discussion.

Talent International has been engaged by Country SA PHN to recruit an experienced IT System Administrator to join its Information Systems team.

About Country SA PHN

Country SA PHN is a not-for-profit organisation committed to improving access to quality healthcare across rural and regional South Australia.

Working with healthcare providers, communities and government, the organisation identifies healthcare needs, commissions essential services and evaluates outcomes to ensure effective investment in regional healthcare.

About the Role

The Systems Administrator provides hands-on technical administration and operational support for Country SA PHN’s core information systems, infrastructure, applications and technology platforms in compliance with organizational policies and CSAPHNs Information Security Management System. The position is responsible for maintaining the availability, security, performance and recoverability of information systems that support commissioning, contract management, performance monitoring, reporting and broader organisational operations. Working under the direction of the Manager – Information Systems, the Systems Administrator manages day-to-day system operations, responds to incidents, implements approved technical changes and maintains the controls and documentation required for secure and reliable operation.

Key Responsibilities:

• Administer and maintain servers, operating systems, networks, applications, cloud services, integrations and related technology platforms
• Manage system configurations, identity and access, certificates, scheduled services and other technical dependencies in accordance with approved requirements
• Assess system performance, reliability, security and support requirements to identify opportunities for improvement
• Develop and recommend practical system improvements that enhance maintainability, reliability, security, automation, cost-effectiveness and user experience
• Monitor system availability, performance, capacity, backups and security alerts, and resolve incidents and recurring operational issues
• Provide technical escalation support, coordinate vendor assistance when required and communicate outages and restoration activities
• Provide second-level technical support to Information Systems Support Officer(s), including resolving escalated incidents and providing technical guidance

About You

• Minimum 5 years of experience in the similar role
• Demonstrated experience administering servers, operating systems, networks, applications and cloud platforms in a business environment
• Experience with Microsoft 365, Microsoft identity services and Microsoft server or cloud technologies
• Sound knowledge of networking, backup and recovery, monitoring, patching, system hardening and least-privilege access
• Demonstrated ability to diagnose and resolve complex incidents and implement approved technical changes
• Understanding of cyber security, privacy and confidentiality requirements
• Ability to maintain clear technical documentation and work effectively within incident, change and risk management processes
• Strong organisational, problem-solving and communication skills, including the ability to explain technical matters to non-technical stakeholders
• Ability to work with minimal supervision, manage competing priorities and escalate material risks appropriately

Why Join Country SA PHN?

• Competitive salary with additional NFP benefits such as salary packaging
• Five weeks’ annual leave
• Up to two days working from home following probation.

Location & Employment

• Based at Mount Barker (first preference) or Black Forest or Nuriootpa.
• Initial fixed-term contract until 30 June 2027, but extensions expected as soon as new federal funding is allocated. The intention would the role becomes permanent within 2 years of employment.
• A satisfactory National Police Check and relevant pre-employment checks will be required.

Apply Now

Talent International is proud to partner with Country SA PHN on this appointment.

Talent International and Country SA PHN are committed to diversity and inclusion. We welcome applications from suitably qualified candidates of all backgrounds, experiences and perspectives who can contribute to an inclusive and collaborative workplace.

Security Engineer
Melbourne CBD| Permanent | 4 days onsite

Help strengthen and scale security in a growing enterprise environment. This is a hands-on L3 Security Engineer role where you’ll balance day-to-day security operations with meaningful uplift initiatives-working across cloud, network, data and infrastructure to improve controls, reduce risk, and keep systems resilient.

Overview

You’ll report into a Security Manager and partner closely with engineers across different technical areas. The work blends BAU security support with project delivery and continuous improvement-ideal for someone who enjoys variety and can comfortably move across multiple technologies.

Key Responsibilities

• Own and support day-to-day security engineering and operational activities
• Deliver security uplift initiatives to strengthen the existing environment
• Work across cloud security (Azure), infrastructure and network security controls
• Drive vulnerability management: identify, assess, prioritise and support remediation
• Collaborate with technical teams to implement improvements and support projects
• IDAM

Must-Have

• Proven experience as a hands-on Security Engineer (L3-level capability)
• Strong Azure cloud security exposure
• Experience with Microsoft Defender and the broader Microsoft security stack
• Solid understanding of network security and security controls
• Practical experience in vulnerability identification and remediation
• Ability to work across cloud, network, data and infrastructure security (not siloed to one domain)

Nice-to-Have

• Experience with enterprise security technologies such as Palo Alto, Purview and Forcepoint
• Background delivering security uplift / improvement programs in complex environments

Working Arrangements & Process

• 4 days onsite
• On-call roster: approx. 1/month (allowance)
• Australian Permanent Resident or Citizenship needed

For more information, please email shelley.harrison@talentinternational.com Shortlisted candidates will be contacted.

• Lead L2/L3 application support and operations for business-critical software
• Own incident management, production releases and service improvements
• Drive technical team performance and collaborate with product engineering

We are seeking an experienced Product Operations Manager to lead L2/L3 application support, incident and problem management, and production software releases. Drive application stability, continuous improvement and operational excellence while leading a technical team and collaborating with Product and Engineering teams. Experience with Azure, OutSystems and ITIL is highly regarded.

Responsibilities:

• Leading and overseeing Level 2 and Level 3 application and product support across business-critical software environments.
• Managing production incidents, escalations and complex application issues to maintain system availability and performance.
• Driving Incident and Problem Management activities, including root cause analysis, permanent remediation and continuous improvement.
• Coordinating and overseeing production software releases, ensuring deployment readiness, appropriate approvals and effective rollback or recovery procedures.
• Monitoring application performance and identifying opportunities to improve system reliability, supportability and customer experience.
• Collaborating with software development, product and platform engineering teams to investigate defects and implement sustainable solutions.
• Establishing and maintaining effective operational processes, support arrangements and service management practices.
• Leading, mentoring and developing technical support professionals to build a high-performing and collaborative team.
• Working with stakeholders to ensure operational risks, service levels and compliance requirements are effectively managed.

Skills and Experience:

• 7+ years’ experience in application support, product operations, technical operations or a related discipline, including at least 3 years in a leadership position.
• Strong experience managing Level 2 and Level 3 support for customer-facing or business-critical applications.
• Demonstrated expertise in Incident, Problem and Release Management, including major incidents and production issue resolution.
• Experience coordinating software deployments, production changes and operational readiness activities.
• Strong understanding of ITIL frameworks, service management principles and SLA-driven environments.
• Experience supporting cloud-based and low-code application environments, ideally including Microsoft Azure and OutSystems.
• Proven ability to work closely with software engineering and product delivery teams to improve application supportability.
• Strong troubleshooting, stakeholder engagement and communication skills.
• Demonstrated experience leading and developing technical teams.

Apply now or reach out to Ivan Aureus at 0480 806 152 for a chat.