Role Title: Service Delivery Manager

Opportunity: Permanent Career Opportunity

Location + WFH Flexibility: Seven Hills (4 days in the office)

Salary: $120,000 – $170,000 (dependent on experience)

Role Details:

Talent International, a leading Australian recruitment firm, have been engaged by our long-standing client – a rapidly growing technology organisation – to help appoint an experienced and proactive Service Delivery Manager.

This is a key leadership role aimed at lifting the capability of the current tech support team (5-6 people), streamlining internal service delivery, and building scalable, standardised support processes across both hardware and software environments.

As the Service Delivery Manager, you will:

• Take full ownership of the service/support function and uplift the maturity of the service desk
• Optimise workflows to improve productivity, SLAs, and accountability
• Be the first point of contact for triaging and escalating support queries
• Support both internal (80%) and external (20%) customers with a focus on exceptional service quality
• Work closely with leadership (GM/COO) and other departments to support new tech rollouts and product adoption internally

This is a high-impact role for someone who enjoys building efficient systems, mentoring support teams, and driving a customer-first mindset across the board.

Required Skills and Experiences:

• Proven leadership experience managing service/support teams, ideally in a scaling business
• Expertise in ITIL frameworks and best practices (certification highly regarded)
• Experience with ServiceDesk+ or similar platforms
• Demonstrated ability to establish uniform service processes and manage SLAs effectively
• Strong stakeholder engagement and communication skills (internal and external)
• Ability to diagnose, manage, and resolve complex incidents across software and hardware
• A customer-centric approach – across both internal branches and external clients
• Experience or familiarity with IoT technologies, 4G systems, and surveillance equipment is highly desirable
• Proven ability to scale operations efficiently, without significantly growing headcount
• Solid track record of driving continuous improvement and coaching teams to higher performance
• Strong analytical, risk management, and project planning abilities

Additional Details & Benefits:

• Permanent role with a growing, innovative tech business
• Scope to build and shape service operations from the ground up
• Significant exposure to tech leadership and business strategy
• Collaborative team environment with long-term growth opportunities
• The company is growing 15-20% YoY, offering strong job stability

To Apply:

If this sounds like your next opportunity or you would like to hear more, please ‘apply now’ and submit your resume!

Role Title: Technical Lead – Solutions Team

Opportunity: Permanent Career Opportunity

Location + WFH Flexibility: Seven Hills, Sydney (3 days in the office, 2 days WFH)

Salary: $180,000 – $200,000+ (depending on experience)

Interview Process: 3 Stages – Online Interview, Technical Critique, In-Person Design Workshop

Role Details:

Talent International, a leading Australian recruitment firm, have been engaged by our long-standing client, a cutting-edge technology organisation, to help appoint a Technical Lead for their Solutions Team. This is a newly created role, born out of rapid business growth, and offers a rare opportunity to shape and lead technical delivery across high-value bespoke customer solutions.

As the Technical Lead, you will be instrumental in:

• Setting up systems, DevOps processes, and plugging technical gaps across greenfield projects.
• Playing a key role in transitioning a single large engineering team into four smaller, high-performing squads.
• Taking the lead on architecture, platform setup, and technical direction across web, cloud, and IoT-focused solutions.
• Working directly with customers to understand and validate requirements, and acting as the escalation point for complex or unique solutioning.
• Driving quality, structure, and process improvements across the software lifecycle, including CI/CD, infrastructure, and delivery practices.

You will be the Tech Lead of a newly formed Solutions Team (2-3 engineers), and collaborate closely with other tech leads, operations, and stakeholders to ensure scalable, maintainable, and reusable customer solutions.

Required Skills and Experiences:

• Deep experience with TypeScript, AWS CDK, and Python
• Proven experience in IoT or embedded systems is highly desirable
• Ability to deliver work through Kanban methodologies
• Experience designing, building, and refining scalable systems from concept through delivery
• Strong DevOps knowledge, including declarative cloud infrastructure and CI/CD pipelines
• Comfortable interacting directly with customers to lead technical discussions and extract requirements
• Security-conscious mindset (must be eligible to obtain a security clearance)
• Previous experience in smaller, fast-moving companies preferred – someone who can wear multiple hats and isn’t pigeonholed
• Ability to balance high-level design with day-to-day hands-on leadership and mentoring

Additional Details & Benefits:

• Permanent role within a fast-growing and future-focused tech environment
• Opportunity to work across innovative projects blending web, cloud, and IoT
• Work closely with company leadership on strategic and quarterly planning
• Contribute to the evolution of engineering processes and the broader team culture
• Interview format includes real-world project discussion, critique of sample code, and a design workshop exercise

To Apply:

If this sounds like your next opportunity or you would like to hear more, please ‘apply now’ and submit your resume!

Opportunity

Exciting and varied permanent Senior Project Manager opportunity with a leading technology vendor in Melbourne’s inner suburbs. If you like variety and are keen to work across operational support projects and mid-to-large sized projects ranging in scale from $100K to complex multi-jurisdictional programs with state and federal government stakeholders worth $5-10m, then this is the opportunity for you.

A hybrid and flexible work environment with 2 days in office, 3 from home, combined with competitive salary and bonus structure is on offer.

With staff tenure well above industry standard due to an inclusive family-like culture, professional advancement, technical thought-leadership and innovation, and 100% acquisition by one of Australia’s Top 20 companies – this is unique opportunity to carve out a long-term career for a flexible, dynamic yet pragmatic Senior Project Manager.

Role

• 50/50 small operational BAU enhancement projects combined with mid-large-scale new software application and ICT development projects within Microsoft, Azure cloud and Data environments
• Delivery leadership and Project Management of the Small Enhancement team of 4-5 delivering short operational enhancements to a 4-week cadence with matrix style management of a team of BA’s, Developers and Testers
• Prioritise enhancements and features and manage delivery
• Develop Stakeholder Engagement Plans, Quarterly Small Enhancement Plans, complete Change Requests and Change Evaluation and Quotes
• Project financials, risk, issues, dependencies and end-end project reporting
• Manage project closures, Post Implementation Reviews (PIR’s)
• Collaborate with GM of Growth, GM of Product, GM Technology, Delivery Managers and lead multiple squads to deliver internally
• Stakeholder management throughout projects with external federal and state government departments in a multi-jurisdictional environment with strong governance
• Leadership of multiple squads and teams for larger programs following Scaled Agile (SAFe)

Requirements

• 10-15 plus years’ experience as a technical ICT Project Manager with background in software applications, data and development environments (Microsoft preferred)
• 2-3 years as a Senior Project Manager or operating at Program Manager level leading multiple project streams on multi-phase programs.
• Proven ability to manage multiple projects of varied size and scale including commercially contracted BAU/operational and On-Demand Change Requests to multi-phase new development programs
• Ability to manage 2-3+ projects concurrently
• Technical Delivery Management and leadership of cross-functional squads
• Scaled Agile (SAFe, Kanban, SCRUM) and hybrid-operating models “off-train”
• Demonstrated experience in SaaS and ICT technology vendor environments
• Consulting or providing direct ICT services and project managemeny into state or federal government
• Experience collaborating or working with state and/or federal government stakeholders and pragmatic ability to adapt to the difference in working styles
• Tertiary qualifications in Information Technology with certifications in project management preferred (SAFe, SCRUM, Prince2, PMBOK)
• Azure DevOps, JIRA, Microsoft Project
• Australian Citizenship with the ability to secure Baseline Security Clearance as required

This opportunity would suit a Senior PM/Program Manager with background in SaaS/software vendor environments and managing projects directly or indirectly for state or federal government.

The successful candidate is required to commence no later than mid-June and be available for interviews from 28^th April.

Application Process
To apply for this unique opportunity, please apply using the link or email your CV and a cover letter in confidence to kylie.mcmanus@talentinternational.com.

About Us

At Talent International, we connect top talent with leading employers across various industries. As the first point of contact for candidates and clients, our receptionist plays a vital role in maintaining our professional image and ensuring smooth day-to-day operations.

Key Responsibilities

• Greet visitors and ensure a warm, professional welcome

• Manage incoming calls and direct them appropriately

• Schedule appointments and manage meeting rooms

• Handle incoming and outgoing correspondence and emails

• Maintain a tidy and organized reception area

• Provide administrative support to the recruitment team

Essential Requirements:

• Previous experience in a receptionist, front desk, or customer-facing role

• Excellent communication and interpersonal skills

• Professional appearance and demeanor

• Strong organizational skills and attention to detail

• Proficiency in Microsoft Office and comfort with technology

• A positive attitude and willingness to take initiative

Why Join Us?

• Be part of a supportive and energetic team

• Opportunities for career growth within the recruitment industry

• Modern office environment with great amenities

• Regular team events and incentives

If you can demonstrate all the above and are available immediatrely to interview an to commence please apply today. For further information you may contact Jessica Abboud on 02 8240 9516 for a confidential discussion.

Events & Sponsorships Manager

• A rare role within corporate event management
• Strategic and operational expertise required
• Starting mid-July

Here presents an exciting opportunity for a superstar who lives, breathes and loves everything about events to join the team at Local Government New Zealand (LGNZ). As an expert in the business events sphere, you will bring your strategic expertise, hands-on approach, and appetite for continuous improvement to lead and deliver a range of events for LGNZ’s members, including a must-attend conference.

LGNZ is looking for someone to start in this role mid-July, who is available from 14 – 18 July to attend their SuperLocal conference in Ōtautahi Christchurch.

Mō mātou | About LGNZ

Local Government New Zealand (LGNZ) champions, connects and supports local government. They represent the national interests of councils.

They advocate for local government on critical issues, decode policy and make submissions. They connect members through networks, sector events and a must-attend annual conference that brings everyone together. And they lead best practice in local government as well as building council capability through learning, development and consulting.

Te āhua o te tūrunga | The nature of the position

As the Events and Sponsorship Manager at LGNZ, you will take ownership of organising and delivering exceptional business events where LGNZ members connect with Government Ministers, industry experts, key stakeholders and each other.

You’ll work collaboratively across the organisation, contributing expert knowledge and fresh ideas to ensure that LGNZ’s events deliver insightful content and value for members.

You have an Events Coordinator as a direct report and will provide her with guidance and support as she develops in her career.

Your responsibilities will include:

• Planning a compelling calendar of events that aligns with the overarching strategic objectives and priorities of the team
• Leading the strategic planning and delivery of the annual ‘SuperLocal’ conference and awards
• Overseeing the planning and delivery of other large-scale business events across the country
• Developing and executing a proactive sponsorship and partnership strategy to grow LGNZ’s revenue
• Proactively seeking sponsorship and partnership opportunities
• Working with the Leadership Team and others across LGNZ to make sure our events deliver the right experience for members

Ngā tino pūkenga me wheako | Essential knowledge, skills and experiences

This is a role for a seasoned business events professional with a proven track record in delivering a diverse range of events, including large-scale conferences. A confident expert in your field, you lead from the front to create exceptional experiences and thrive in a collaborative team environment.

With a growth mindset and a genuine interest in the local government sector, you’re always looking for ways to elevate event delivery to the next level.

You will bring:

• Proven experience managing large-scale business events
• A commercial mindset, being comfortable with seeking out sponsorship opportunities and building effective partnerships
• A standout passion for events and the broader value they bring to an organisation
• Experience leading, managing and inspiring others
• A shared appreciation for hard work, collaboration – and having fun along the way

Tā mātou e tuku |What’s on offer

LGNZ takes the opinions and needs of its people seriously. LGNZ people say that they appreciate working in an environment that is supportive, flexible, creative, positive and fun. LGNZ has identified that the success of its team depends on feeling connected, appreciated, inspired, curious, optimistic and supported. These are real sentiments identified by the people who work for LGNZ.

Other benefits you will enjoy:

• 5 weeks of annual leave per annum, plus 3 additional days between Christmas and New /Year
• Modern offices in the Cuba Quarter
• Subsidised health insurance

Genuine flexible working practices

Te Tono | How to apply

If this sounds like the opportunity you have been waiting for, do not delay: applications will be reviewed daily. For more information contact Katie Kemp at Talent Aotearoa on 021 928 232 or Nicci McQueen on 027 297 8075.

Applications for this role will be reviewed daily and close at 5pm on Wednesday 30^th of April. All applications will be acknowledged electronically.

Only people with the right to work in New Zealand for a period of greater than 2 years may apply for this position. For advice on obtaining a New Zealand work or residence visa visit www.immigration.govt.nz.

Opportunity knocks…

• This is a permanent opportunity to join a global organisation that are in growth and scale mode in NZ.
• This is an end to end sales and advisory role, where you will play a key role in driving IT outcomes with key customers, providing guidance on how clients can digitally transform their business, leveraging this organisations excellent technology capability practices.
• You will propose, close, and deliver to client engagements which aim to help drive technology modernisation.

Why you’re special…

• You are an experienced sales professional with a track record working in IT consulting environments with proven business development and delivery success.
• You bring a blend of consulting, sales and delivery within IT – with the ability to deliver workshops, assessments, technology roadmaps and the like.
• You have specific industry experience in Financial Services and/or Government with established relationships and contacts at senior levels in these environments.
• You have proven ability in hunting out new opportunities and expanding relationships with a focus on executives and senior leaders in IT.
• End to end sales experience from SoW and contract development through to negotiation and closing within an IT consulting context.

What’s in it for you?

• Work with an excellent project delivery team
• Growth opportunities… promotion to senior a future optio
• Opportunity to BUILD and HUNT for new business
• Excellent training plan
• Access to employee learning programs

• Permament Position – Government Agency
• CBD Location – Hybrid Working Arrangement
• Implement Cyber Security Initiatives across the organisation

Our Government client is looking for a Cyber Security Analyst. You will be responsible for maturing the cyber security posture by managing risks and compliance to ensure our client operates in a resilient, secure and compliant environment.

You will be responsible for

• Implement cyber security initiatives aligned with the cyber security strategy
• Ensure compliance with VPDSF and AESCSF.
• Conduct regular security assessments, audits, and risk analyses to identify vulnerabilities
• Collaborate with vendors to monitor and respond to security incidents
• Prepare and present reports on security risk, metrics, compliance status, and incident response activities to senior management

You will have

• Proven experience as a Cyber Security Analyst Ideally within the Australian energy sector.
• In-depth knowledge of industry standards and regulations, including AESCSF, VPDSS, NIST, ISO 27001,
• Strong understanding of network security, threat detection, and incident response
• Previous Victorian Government experience would be an advantage
• Strong stakeholder engagement and facilitation skills.

What’s in it for you:

• Permament Position
• Government Agency
• CBD Location – Hybrid Working Arrangement

Please apply today to secure an interview for more information email Sarah Jordan on sarah.jordan@talentinternational.com

• 24 month ongoing contract – 4 years of guaranteed work
• Top of the market salary + bonus
• Must have baseline or higher security clearance

This Federal Government department is on the lookout for several experienced Network Security Engineers to be a part of a multi-year Network Security Uplift and firewall consolidation program.

Requirements:

• 5+ years as a Network Security Engineer
• Must have Baseline or higher security clearance
• Must have good understanding of firewalls (setup, config etc.) – Palo Alto is a bonus
• Appropriate Cisco Security, Check Point, F5, IronPort, RSA, Blue Coat, Citrix Access Gateway and Infoblox advanced certifications or industry experience
• Understanding of IT security principles including Australian Cybersecurity Committee (ACSC) Information Security Manual (ISM) and Protective Security Policy Framework (PSPF)
• Demonstrated experience in most of the following: Network Security Gateway infrastructure and architecture (SIG, DHCP, NGFW, ATP, DLP, Anti-Bot, Proxy AV, WAF, and Mail Gateway)

Benefits:

• Top of the market salary
• Multi-year Network Security upgrade program
• Multiple extension opportunities on a rolling 24 month fixed term contract – Option to convert to perm
• Central CBD location – 2 days WFH

For more information please contact Sean Mantri on 0420 425 141 / sean.mantri@talentinternational.com or hit APPLY NOW

• 3-year fixed term contract
• CBD Location – Hybrid Working Arrangement
• Managing Asset Management Plans and asset lifecycles

The Asset Engineer is responsible for leading the strategic development of assets class strategies into business processes. The Asset Engineer will work with internal and external stakeholders to ensure assets are managed sustainably and effectively through their lifecycle.

You will be responsible for:

• Supporting preparation of the asset strategy, asset management plans and procedures.
• Updating and maintaining asset management plans, programs and systems
• Management of asset maintenance projects
• Co-ordinate the annual Asset Management Maturity Assessment process
• Ensure asset management risks are identified, recorded and communicated to appropriate stakeholders
• Lead the development of annual work plans.

You will have:

• Strong experience working as an Asset Management Specialist
• Demonstrated ability to develop systems and processes to implement organisation wide Asset Management.
• Knowledge and understanding of SCADA Systems, virtualization and CCTV.
• Extensive experience in Asset Management including strategy development life cycle
• Strong understanding of ISO 55001.
• Highly developed written and verbal communication skills

What’s in it for you:

• 3-year fixed term contract
• CBD Location – Hybrid Working Arrangement
• Managing Asset Management Plans and asset lifecycles

Please apply today to secure an interview or email Sarah Jordan and Sarah.Jordan@talentinternational.com

A leading Financial Services provider is seeking an Infrastructure Architect with solid Payments experience to join their team on a long, fixed-term contract.

This organisation is currently embarking on a number of large transformation programs which includes an uplift of their payments platform.

Working closely with both business and technology stakeholders, you will be responsible for the planning and design of solutions to uplift their security controls and standards in line with ISO27001 and COBIT, along with aligning the governance and controls of the platform with internal standards to ensure the continued reliability and efficient of the platform.

To be successful in this role you will need:

• Tertiary qualifications and/or relevant industry certifications (i.e. TOGAF)
• Demonstrated experience working as an Infrastructure Architect within large complex environments
• Proven experience in the planning and design of solutions for payments platforms (NPP, SWIFT etc)
• Strong understanding of ISO27001 and COBIT
• Knowledge and understanding of traditional on-prem infrastructure (VMware, AD, SQL Server etc) combined with modern DevOps toolsets (Puppet, Terraform, Gitlab, Azure DevOps Services etc)
• Superior stakeholder engagement skills, with a proven ability to negotiate and influence
• Exceptional problem solving skills
• Excellent verbal and written communication skills

In return my client is offering:

• Hybrid work from home / office (required to be in the office five days per fortnight)
• Attractive salary package
• Fantastic team environment

To be considered for this exciting opportunity, please apply online now!

Opportunity

• Great permanent career opportunity for a Business Systems and IT Manager
• Inner Melbourne (less than 3km from the CBD) with free on-site parking
• Flexible work model, competitive salary, collaborative culture

As the Business Systems and IT Manager, you will help to support a range of business systems and applications. You will work closely with the Executive Leadership Team (ELT), lead and direct a Systems Analyst to maintain, improve and develop business applications to support the business growth trajectory. You will engage with one or more outsourcing partners and vendors to ensure ICT services delivered meet the business objectives and are aligned to the strategic roadmap.

This role will help streamline processes by making the best use of technology available including CRM, Asset Management, Ordering, Claims, Finance, HR, Analytics, Reporting, Workplace Technology, Development Toolkits and IDE’s as well as drive the adoption of emerging technology including Virtual Reality, Drones, AI and Automation (eg Robotic Process Automation). The purpose being to future-proof the technology platform and business processes to ensure they support growth plans and expansion opportunities.

Role

• Own, Define and Manage Business Systems: Assess current-state and define the future-state for business systems including Commercial of the Shelf (COTS) and Software as a Service (SaaS) applications with particular emphasis on current workflow, CRM, Reporting and Analytics, and workplace productivity systems and processes. Ensure all functionality and available tools are being used and optimised
• Project Management: Plan and manage any projects including development of business cases, develop detailed project plans, manage project schedules, financials, risks, issues and dependencies (RAID) tracking and reporting on progress
• Change Management, Communication and Training: Analyse software upgrades and maintain release notes for new functionality and features, ensuring standard operating procedures (SOP’s) and work instructions are updated, staff are trained, and SharePoint intranet and training documentation is updated

• General IT Management: Provide oversight and manage third party providers for ICT networks, workplace technology, Microsoft Office Suite, O365, WAN/Mobility, Telephony, Peripherals, Networks and Security and ensure service delivery is maintained, and manage software licensing requirements and asset management
• Leadership: Manage and support the Systems Analyst including work prioritisation, day-to-day management, career development and training and participate in the Executive Leadership Team
• Continuous Improvement: evaluate emerging technology in Robotics Process Automation, AI, Analytics and VR.

About YOU

• Experienced in the operational management and ownership of business systems and functionality, processes, end-user training and release management for a small to medium sized business (SME) – 30-50+ staff and growing.
• Deep hands-on expertise in CRM, Data, Reporting and Analytics (Power Automate, PowerBI, MS Dynamics CRM)
• Exposure to mid-tier and SaaS Finance and HR Systems (eg, Xero, Elmo, HiBOB)
• Strong project management skills and track record planning, initiating and managing projects from ideation and business case to delivery and maintenance (BAU transition)
• Experience defining current and future state for business systems and drive projects relating to transformation.
• Strong business process analysis and systems analysis – ability to identify and document business requirements and business process modelling
• Vendor management and service delivery management
• Tertiary Qualifications in ICT or Business Systems (ERP)
• LEAN, Six Sigma process analysis and improvement qualifications nice to have.

You’re a highly collaborative leader with deep business process analysis skills and functional consulting, or business architecture background looking to make a difference and future proof a growing business’s processes and systems.

Application
For a confidential conversation about this great career opportunity, please contact Kylie.McManus@talentinternational.com // 0408 388 680.

• Great opportunity for a candidate that is extremely passionate about sales.
• Extensive training provided and a great team to learn from.
• Opportunity to make an impact within an established business!

My client is looking for a Sales Development Representative to join their high performing team based in North Sydney, NSW. They are a large global organisation supporting MSP’s and IT resellers with their highly competitive product features.

This role is focused on booking qualified meetings for the Account Executives. You would be selling into IT Managers in MSP’s (managed service providers) and IT departments directly in the SMB space across a range of vertical markets.

The perks:

• Uncapped Commissions with quarterly accelerators!
• Multiple successful placement stories. Included SDR’s that I’ve placed promoting to AE!
• Work Laptop provided.
• Weekly Tuesday & Thursday lunches provided in office.
• Your first month will be guaranteed commissions.
• Great banter/culture – who doesn’t love a cheeky laugh!
• Hybrid working – Monday and Friday are WFH.
• Office is a short walk from North Sydney station.
• Growth opportunities available.
• Global and market leading product.
• Achievable targets – they want to reward you!

How will you contribute:

• Previous B2C/B2B sales experience is a must have.
• Very open to sales backgrounds (face to face or phone based) – proven track record meeting KPI’s is highly regarded.
• Prior 3+ months experience as an SDR/BDR/BDM or similar outbound calling role is a bonus.
• Must have a proven track record of exceeding KPI’s.
• You are a high energy individual with a ‘can-do’ attitude.
• Desire to learn and innately curious to know more about your clients.
• Ability to manage a high volume of outbound calls and correspondence. Daily activity consists of 60 warm/cold calls p/day.
• Strong communication and interpersonal skills.
• Excellent organisational and time-management skills.
• Full working rights in Australia and are based in Sydney, NSW.

What’s Next…

If you like what you’ve read above and it sounds like there could be a match, we’d love to hear from you. We invite you to APPLY NOW.